Metroline Reviews 

Give mark hehir his job back,and i hope the drivers have a mass walk out

Sacked a hero, disgraceful The bosses should be sack

Weak weak leadership. Thanks Mark for your service, we need more heroes.

Disgraceful behaviour from Metroline management in sacking Mark Hehir. He is a hero and should be recognised as such. I will be boycotting Metroline from now on.

So glad everyones joined to give you poor reviews for your treatment of MARK, maybe if more of your bus drivers was like him people would feel safer travleing on your busses. Plus i would be claiming unfair dismissal if i was him, no law broken , he was defending someone who could not defend themselves, the managers or directors who made this decision , wait until your wife or child are robbed wonder if you want someone to help them then, think about it!
Maybe your sending thieves onto your buses to rob people now your trying to protect the thieves? 🤔

Sacked a hero, disgraceful

Disgraceful behavior of the company of sacking a bus driver for taking on a mugger .

The bosses of Metroline need sacking. We need more people like Mark who deserves a medal and not sacking. They should reward him for protecting the public. The man made a decision to protect his customers and not hide away behind a screen.

Absolutely disgusting that you’ve sacked a hero you should of given him a pay rise instead you’ve taken the side of a thief I hope that people now boycott you and never travel with you again hang your heads in shame the public are outraged

Boycott this bus company. Sacking a driver for protecting his passengers

Disgraceful behaviour from metroline in the sacking of Mark Hehir. I will not be using this service again in the future. A very quick look on social media shows that many other people will now boycott the service. Shame on you.

Absolute disgrace, sacking a driver who did the right thing. Karma will prevail. The bosses should be ashamed of themselves. Would it have been different if the person who was stolen from, had been their parents,wives or daughters????

Metroline bus crashed into my car - Drove off without leaving a note - luckily there were witnesses - I have filled claim form in twice over a month ago and they cant even be bothered to reply
EDIT - It turns out theres a north metroline and a south Metroline - Ive now got hold of the right one and they have been very speedy sorting my claim and have admiitted full fault

It is now a month later and still there is no reform or improvement on the first 2 early morning bus routes on the 390 leaving from Archway. 

The 1st bus scheduled to leave at 05.10 , leaves between 05.06 and 05.09 each morning, it has always departed by 05.10 instead of being at the stop at that time. 

The 05.25 leaves at either 05.28 or today, it left at 5.32,and when I said to the Bus Driver that he was late, he said it wasn;t his fault, that the buses needed to be checked at the bug garage and it was his first day!  No. sorry. I can;t ever imagine turning up late for my first day in a job, it beggars belief.So in  effect, this morning I waited from 05.10 until 05.32 for a bus in the cold and needless to say, was late for work!! 

Furthermore, 4 weeks later than my last email to you, there is still no Readers in effect for the 390 bus at the bus sign, yet all the other bus numbers comes up. Why has the Operator for this Bus, not sorted it? 
I am really losing my patience with the whole inefficiency of the system and having to contact you, to say, it is still not working as it should. 

For the avoidance of doubt, those first 2 buses do not adhere to the timetable schedule as they should and I have no other option but to use them, as there is no London Underground until 05.40 
Please, let me know who I can escalate this issue to, so it works, as it should. 

Greater Manchester area tried to complain via their recommended method. I was connected to the main
Manchester switch board which was automated to pick from 7 options none of which included to make complaint. No option to hold to speaks to operator.

This reviews BUS DRIVERS and Bus Station management teams deserves. The reason I am giving REVIEWS this is because of some too serious dangerous harmful DRIVERS who act against the LAWS who the BUS drivers targeting Vulnerable Disable Wheelchair users. I am on the BUS SL8 to travel WHITECITY BUS Driver she didn't let the Disable Man with walking frame and she said to the DISABLE MAN got off the BUS because of BUGGY USERS has priority which is absolutely Against Laws harmful towards a disable vulnerable. NOTICE SIGNS WHEELCHAIRS USERS have priorities over to the BUGGY USERS yes that's should to be correct. BUGGY users wouldn't be fallen down or going to hospital, having painful severe disabilities that BUGGY USERS has priorities. This is totally wrong and injustice harm towards DISABLE. I have been noticed several times BUS DRIVERS doesn't let WHEELCHAIRS users to got up over the BUS. So please immediately all BUS SERVICES from the TFL should to be reported to be kind moral sympathetic towards WHEELCHAIRS users or others kinds of Disabilities. She was cruel rude towards that DISABLE man. I would like to request please don't come into UK for breaches the LAWS working name harming to the UK'S Residents. Thanks indeed.

Very disappointed with the unprofessional and racist behaviour of a Metroline bus driver on Bus Number [292 Colindale],[ from Borehamwood to Colindale ]. I tried asking him a question, but he completely ignored me for no reason. His attitude was disrespectful and made me feel uncomfortable and unwelcome. This kind of behaviour should not be accepted from someone working with the public.
Bus registration number LK64 EHM

Just had a journey 487 from Asda Park Royal- Malden Ave. 1-1.30pm The driver was so professional, well presented, polite. He stopped a passenger abusing the system by not paying . Put her off the bus. I wish more people were like him .
Thank you
Reg No LF73 DWC.

Terrible service. No response after weeks to a complaint email relating to a dangerous driver and injury to a passenger. The telephone number rings out after a few minutes as nobody ever answers. Disgraceful.

I lost my wallet on Tuesday travelling to my Hospital Clinic in London. I managed to contact one bus depot and the TFL website for the trains I had used but it proved impossible to contact the Holloway Bus Depot by telephone as the number proved to be unavailable and after two hours had to resort to leaving a complaint on the Tfl website. I could not make a lost property report as I had already made a report regarding the train I had used and their system does not allow a separate report for a bus 'loss' as you are expected to contact the Depot responsible.
I am a pensioner with mobility and breathing problems, so life is distressful enough without the problem of the loss of a wallet with both cash and cards. One can only contact the Depot responsible for the bus by telephone, there is no alternative. Metroline's website does not allow for any other method of contact and after trying the number over a period of two hours I was frustrated and mentally exhausted. In this day and age it is extraordinary to find that when it comes to the loss of a wallet containing cash and cards that it is impossible to register the loss with a likely contender for where the loss took place,