Mi-Flues Ltd Reviews 

Haven't used fire yet, fitted in May but the customer service is awful, sent the warranty form and free gift bundle form and after two weeks without hearing anything I emailed to find out what was happening, straight away they asked for my postcode which I had already put on the forms, but sent it too them and after numerous emails and phone calls two months later I was told the free gift leaflets should not have been with the fire. Still no mention of warranty but eventually filled in form online and got warranty emailed to me.
Don't know what the sales team do but most of the time they don't reply, hope I don't have to contact them regarding wood burner when I do start to use it!

Funnily enough, my review is similar to another customers experience below

The stove itself seems good so far, which makes the customer service side of this all the more disappointing.

After having a new Mi-Fires stove installed, I was left with a Mi-Fires leaflet explaining how to claim a free gift, either an ash vac or accessory bundle. The installer also told me to claim it. The leaflet had no expiry date, no “while stocks last”, and no indication that the offer was no longer valid.

The QR code did not work, so I contacted Mi-Fires. I was then told the leaflet should not have been included, that the offer had ended, and that they would not honour it. To be fair, they did acknowledge that the leaflet was included with the stove, that there was no expiry date, and that this was something they needed to take accountability for. Unfortunately, that accountability did not stretch as far as actually honouring the offer.

I appreciate this is not a life-changing amount of money. Nobody is retiring early on the value of an ash vac. But that is partly the point. If a company digs its heels in over a modest promotional item that was included with its own product, it does make you wonder how easy they would be to deal with if something more serious came up under warranty.

Again, the stove itself appears good. The issue is the aftercare and the unwillingness to resolve a small problem fairly, despite accepting that the mistake was not mine as the customer.

Company offered a thank you gift for purchasing a wood burning stove, offered by an in pack printed flyer.
Completed the required details, serial no etc and requested the offered bundle set, which was positioned as a free gift. They email back to say offer no longer available, this is despite the bundle being offered as the thank you/free gift is still on sale on their website.
Really dissapointing customer experience.

Recently purchased a Mi fire, the fire appears to be fine so far, however inside the pack was a leaflet offering a free ash vac or stove accessory bundle, sounds great I thought, after trying to register for the said gift, unsuccessfully! I phoned the company and was told the leaflet was a mistake and they will not be honouring the offer, not the biggest problem in the world I agree BUT the key here is CUSTOMER SERVICE or lack of, if they cannot even resolve such a small issue with good customer service I wonder how they deal with bigger issues? And looking at some of the reviews on here the star rating speaks for itself.

Bought MI Dynamic 2 which was fitted in Aug/sept 25, the retaining bar is not tall enough and logs keep falling out I was told I couldn’t be putting them in correctly but that was from the place I bought the fire from!
I’ve had a Charnwood 4 for 16 years and never had that problem but after speaking with MI fires direct I can change the retaining bar 😃
Then a fire brick has cracked after 6 months and been told it’s not covered under the warranty but I got sent a new one by MI fires, thank you ☺️

In brief this doesn’t even deserve one star

I had a log burner fitted by an amazing fitter polite gentle gentleman who did everything correct. Service 100 percent nothing g was a problem . He told me about this make of log burner and we went for it.

The burner was installed and on inspection I was very happy . After a month the back tile broke this can happen I understand. Told the company would send one out. Again it happened told this normally we pay for it but this time the company would send it free. Hey ho again this has happened. Five tiles have broken now.

I spoke to the rep of the company also head office and was told you get what you pay for mmmmm a great line. Not only have we only had this burner for a strawberry season. The paint is wearing off the rope is coming away what next.

Told they would come with some glue and paint and this is service I’m told.

The story goes on in brief I was told you paid less than another product on the market suck it up. Stay clear off mi flues

We own eight other burners in different properties. I know how to load a fire and what wood to put in !!! Was asked to send a pic of the wood I was using

Poor quality unit. Poor quality company service.

Stay away from them

I received damaged flues 3 times. No print on some of them, so could be anything. Staff are useless, warehouse staff are useless.

The place is a dump and looks like a tip.

I suggest using anyone else.

Driver nearly caused a serious collision today Pedmore island Stourbridge, we had to pull over as he was about to collide with our vehicle and take us off the road, pulled next to us and swore at us whilst transporting a young special needs child and left everyone traumatised. Go back to driving school and understand your roundabouts

I recently purchased a Kamado BBQ through wowcher with Mi Flues. I had an issue with delivery, contacted them and Ian was amazing at tracking down my BBQ and got it delivered the very next morning. The BBQ is top quality and was a great price and will be a great addition to my BBQ party this saturday. Thank you!

Van driver nearly hit me and several others on the m6 motorway.

Beware' Mi-Flues & Chimney Specialist who did installed my multi fuel wood burner on the 14.10.2022. Before our installment they was told about the cumbering back wall. At the end of the installment, I did pay Mi-Flues & Chimney Specialist very good agreed money to to render that cumbering back wall and to install the where the multi fuel wood burner that will be rested near that wall.
Well to tell you the truth the back wall was render/re plastered and the multi fuel wood burner was installed. The time of the year was now getting colder and after three weeks or so we decided to light our new multi fuel wood burner for the first time. After a few weeks of using our new wood burner the back wall started to crack and when touch crumble again' so I call the installer back to have a look at the back cracking' crumbling wall they previously render/plastered.
The installer said that OK' it look not to great but I can not do any of the work until the end of the following month and I said that's fine.
The end of the following month came' and I made the phone call to arrange a suitable day and time for the Mi Flues & Chimney Specialist installer to fix this problem, he said that he will call me back that later that day, but he did not' so I made many phone call to him and sent many texts with no answer from Mi Flues & Chimney Specialist installer.
So now I will be going to seek local legal advice.
I am so sorry that I had this company installed my multi fuel wood burner who did such a bad plastering/rendering to our back wall.
Just be very careful when using' Mi-Flues & Chimney Specialist.

Ordered our stove Nov 2022. Spoke to MI Flues to chase up as it should of been delivered in March 2023, our installer has chased them many times and even offered us an alternative stove, however we really liked the one we had choen. Now been told it will be here towards the end of August. Spoke to a really unhelpful person last week and he made no apologies and said we're now saying early 2024 for new orders. He was so unhelpful and offered no apology. I hung up in the end. Think twice before you use this company. Nice looking product (only seen in pictures) but absolutely useless customer service. Would never use again or recommend them. Stay away would be my advice.

Ordered Kamado BBQ through Wowcher. Mi Flues delivered next day, great service

No customer support whatsoever , tried calling on numerous occasions but no matter which option you make the call is not answered.

Have had Log burner for just 3 months and it's already showing signs of wear never mind glass cracking (it's very thin) So far I would suggest don't use this company or their products.

I wanted to just say we are a trade company that orders directly from MI Flues. If you are reading recent reviews, towards the end of 2022, they do largely relate to customer service and not the products.

We agree that the service provided wasn't good but we would also add that the industry was facing unprecedented demand due to the energy crisis.

As a business, we have seen increased demand too.

To be fair to MI Flues we feel they need to learn from Autumn 2022 with regard to customer service and keeping their customers informed - we were also very frustrated at times but we do still rate their products and recommend to customers.

Please, please do not place an order through this company. The whole experience from start to finish has been extremely painful.

Placed order through a third party who were equally terrible (SNH Tradecentre). After three weeks of delays, claimed order had been delivered, they were most certain and we have just lost it. When I informed them I had checked the CCTV, they decided palletline had lost it. Promised a delivery tomorrow (for the third time) but cancelled instead to place an order for next day delivery elsewhere.

Yes, they are 15% cheaper than others. It is resolutely not worth the grief, attitude and terrible customer service.

Really happy with the service. Everything arrived as requested and good customer service. Thank you

Totally awful. Ordered via third party supplier and no updates re order and no delivery. Contacted the supplier and given delivery date - nothing arrived. Contacted supplier again and promised delivery/- only half order arrived. Gave up and ordered elsewhere with other supplier - everything delivevered. Avoid

Extremely poor and unprofessional company. I will not be using again and telling all my associates in the trade the same. I have been waiting over 3weeks for a small part costing £40 & £10 delivery and still nothing after trying to call them time and time again but no answer then when you do get through you get told oh not sure why it's taking so long I will let a manger know and get it sent out next day then you guessed it nothing happens. Avoid avoid avoid!

What a crap company they lie time after time and are so disorganized they can't arrange anything. Orders do not get shipped, they tell you constantly, yes its been dispatched then after the third phone call they tell you no its still sitting here. The phone lines are diabolical. Your call is either rejected straight away or it rings several times before you are told can't be answered and call back later. This company is just total trouble stay well clear