Midwestboots Reviews 34

I returned boots in new condition with the damaged box i recirved them in and was told they had a scuff on them. Horrible customer service. Do not buy from midwest boots.

I’d give a zero bought 400$ boots. Paid 50$ for next day on a Monday for a job interview apparently next day means a week after you order them. They mostly sell Chinese terribly made boots in the case you order American made boots at a severely hefty price they can’t even get their stuff together to ship them
Out for 50$ for 24 hour delivery they can’t even ship them 4 days after you paid for a 24 hour delivery. They then expect you the customer to contact their shipper ups with tracking numbers that are incorrect and they won’t even make the slightest effort to make anything go as per the order you made dumped 4-500. They don’t care about customers they push you into a maddening fight with ups. They do not care how much you spent what you paid for and could care less the expectation of even reasonable service. I would say stay far far away from them. They have no interest in performing for even customers that spent large sums of money. They’re absolutely worthless expect to be lied to expect to be hung up on expect to expect terrible service. If I was buying some Italian high heels at half a k I’d receive at least some service. They’re a co. That doesn’t value customers and doesn’t give a crap what u paid and what their contractional obligations are. Avoid them
Like the plague.

They don't accept returns , be aware better off going to a store or order from Amazon ,other wise once you buy and they don't fit or not comfortable your sh_t out of luck.

Had I known it would cost me 30$ to return the boots I wouldn't have ordered them. It took a week to get them. They had a few scratches when I received them but I didn't care because I knew they would get wrecked the 1st time I wore them to work. But after 20 minutes in my house I didn't like them. And for 265$ I felt they were cheaply made. After sending a bunch of pictures they said send them back but a week later they showed up at my house saying they weren't resealable. BULL!! So many emails back and forth I finally spoke to a manager who said the insurance team said they were worn on the sole( they weren't) not even mentioning the scuffs that were already there as an issue. How come the " insurance team" felt it was ok to sell me boots with scuffs? Isn't the point of having insurance to cover them in case boots are a loss? This is the worst experience I've ever had with a company. Don't order online from them. And 30$ to return boots is ridiculous!!

Bought thorogood boots just over 5 months ago they have already ripped at the seams. 1st pair I had lasted 4+ years that's why i bought the same. Well Midwestboots.con says since it's been over a week I'm responsible for S&H. They will attempt to fix the boots 1st, if unfixable they my be able to send a replacement but it will take 3-6 weeks. These are my EMS work boots I cannot be without boots for that long.

They lie about return policy. Had to spend over $40 to return boots that killed my feet. Then they wouldn't return my emails or phone calls. Finally after numerous attempts find out they won't do anything for me because I wore them for a few hours. Biggest rip off in the boot world.

Boots were over $250 and gave my wife bad blisters after only 15 minutes of wearing them. Tried to exchange them for a larger size and we were told that we were out of luck. There is literally just a single smudge on the bottom of 1 of the boots, but that means it is in "non-exchangeable condition." I called 5 separate times because apparently, "I had to speak to a specific person about this issue" and that person went home early one day, then was sick the other day, then didn't come to work a 3rd day, ect. But when I finally got on the phone with them, they didn't offer any additional info. They just told me "I don't know why they told you to speak with me. They aren't exchangeable." Waste of my time and a huge waste of money.

Great customer service. Easy return and fast shipping. I got my exchange pair of boots 3 days after midwest received my return.

Returned boots in excellent condition just tried them on and returned them. No matter what they'll make you pay to return them and tell you they're used and scuffed up. They don't care they'll steal your money and say, "tough luck." Save yourself a headache buy your footwear in a store where you can try them on. This company doesn't care about you just your money...

Don't believe the return policy. Don't buy from here. Got a horrible pair of shoes for 200 bucks and can't return them. Bought thorogood boots because the were usa made but they were horrible. My feet hurt for 3 days after trying to wear them. I called customer service and was told to send back at my expense, so I did only to have them mailed back to me. They said there was nothing wrong and there was a scuff on the heal. Been buying from here for years never had to return anything the one time I do this is how your treated. Don't do it. Buy local so there's no hassle lime this

Other reviews show the same as mine. No other way to describe this company except Scumbags. Returned boots the next day and won't accept them. Tried saying there is scuff marks. Pictures show otherwise. Buy elsewhere! SCAM SCAM SCAM

If the boots dont fit you can return one time. If they dont fit second time you are paying 40 bucks to return. If I would have bought from Amazon I can return no hassle and no cost to me. So why take the chance with midwest. I ordered my size in Throughgood whether proof boots and they were extremally tight, should not be my fault.

TERRIBLE CUSTOMER SERVICE. The refund policy is a Catch 22. If you wear the shoes and they WILL NOT return them....they will find a reason to not give you your money back.

Purchased Thorogood work boots. The fit was too big so I exchanged them for a smaller size with no issues. Good price on boots. Would buy from again.