Semi baked tech, support has no idea how this industry workes, asked for cancelation, they tell you they need to reach out for it and they never do but they keep charging you. Hillarious... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Absolutely pathetic support! Tried creating an account for the first time, entered my card details, and boom—labeled as a "fraudulent attempt." And the so-called support agent? Giving me some bogus ex... Toon meer
Bedrijf heeft geantwoord
I so wanted to like this company, especially considering it doesn’t charge per user and is loaded with features. However, you start with one charge in end up paying another. Too, the app is extremely... Toon meer
Bedrijf heeft geantwoord
I have had trouble getting a Business call center with great staff who understand my business. Several others, including a well-renowned service, had been a massive disappointment. I stumbled upon Mig... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
MightyCall is a flexible & scalable cloud-based call center solution designed specifically for small & mid-sized businesses. Set up - Enjoy the simple setup process with our intuitive flowchart. Communicate - Manage the flow of both incoming and outbound calls and increase your team’s productivity. Collaborate - Track performance and route calls to your team members based on their roles and knowledge. Reach out - Reach more targeted contacts with the auto dialer and improve engagement rates. Supervise - Train and supervise agents in real-time and obtain precise performance data. Experience our top-rated customer support and free live onboarding sessions designed to maximize your system's potential in the shortest amount of time.
Contactgegevens
1 Sansome St, Suite 1400 10104, 94104, San Francisco, Verenigde Staten
- 8882568312
- support@mightycall.com
- www.mightycall.com
2,6
Slecht
173 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 16% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
MightyCall has been a fantastic…
MightyCall has been a fantastic solution for our team. The platform is easy to set up and manage from an admin perspective, and the added features have been a game-changer. If you are looking for a reliable and easy-to-use VOIP solution, MightyCall is a great choice.
1 mei 2023
Review zonder uitnodiging
Great customer service
16 maart 2023
MightyCall was our startup's VOIP…
MightyCall was our startup's VOIP system. They easily handled all we could throw at it. It was always available, super easy to configure and made our operations more streamlined.
30 maart 2023
Review zonder uitnodiging
Top Product & Service In The Industry
Our company transferred from Grasshopper to Mightycall this week... What a difference all around. We are already starting to see the benefits of working with Mightycall to improve our customer's experience and our experience with top-notch support!
30 maart 2023
Affordable
Affordable, great features and PHENOMENAL customer service.
I like them more than Dialpad, I know those are different products but this was a better fit as a real estate agent.
Ramone The Realtor - Google me!
20 maart 2023
Review zonder uitnodiging
Great For Small Business
Support is very responsive. Great feature set for small businesses. Intuitive interface. Great price. All in all a very good experience.
3 maart 2023
Review zonder uitnodiging
Tech support is excellent
I contacted chat support and explained my situation to Collins from tech support. He troubleshot my concern and made several suggestions. Within a short while the problem was identified and solved. Collins was awesome and very helpful. I am a customer for 2.5 years or more and am very satisfied. It meets all of my needs and is very customizable. I cannot recommend Mighty Call highly enough. Thank you so much.
22 februari 2023
Review zonder uitnodiging
Collins did a good job
14 februari 2023
Review zonder uitnodiging
Sam at Mightycall is AWESOME!
Sam was very helpful. He provided me with great customer service and was able to resolve my issue right away. We have been using Mightycall for our business for over 2 years and we are always happy with the customer service. They go above and beyond to help you figure out any issues. Thank you Sam for your help today! You are wonderful!
3 januari 2023
Review zonder uitnodiging
Antwoord van MightyCall
Airpula Team, your review made our day :) We're happy & proud to have such great customers that stay with us for years! We hope to keep bringing you only the best service in the future, too.
PS: Sam sends his regards!
Customer service will suck you
Customer service will suck you, a waste of money and time. full of bucks, and a lot of issues. don't go with them instead you can go with google voice.
8 november 2022
Review zonder uitnodiging
Antwoord van MightyCall
Varghese, we appreciate taking the time to leave a feedback! All feedback from our customers is important for us.
Just like our support agents explained, your subscription was closed due to non-payment and is no longer available. However, you can always sign up again and choose any of the current plans.
Please feel free to call us at +1 (888) 256-8312 or email us at support@mightycall.com for more information.
My questions were not answered to our…
My questions were not answered to our satisfaction, very short and vague reply
10 oktober 2022
Antwoord van MightyCall
Maria, we're sorry to hear you weren't satisfied with the support you received! Could you get back to us at support@mightycall.com and tell us more? The most recent communication with you was regarding your call forwarding options: we sent you detailed instructions on how to disable the dummy number in your settings that was getting in the way of receiving calls.
If you're still having difficulties, please reach out to us, we'd love to help you get the most of our service.
Not a fan
A lot of the time people can't hear me and I have to figure out why. As a business we don't have time for that.
4 oktober 2022
Antwoord van MightyCall
Stacie, we're sorry to hear your MightyCall experience is far from ideal. Please reach out to our support team by email (support@mightycall.com) or over the phone (888-256-8312, ext.2), and we'll help find and fix the cause of your call quality issues.
What you can do right away is try a different network: a Wi-Fi, mobile connection, or a hotspot. VoIP relies on the connection stability rather than on the Internet speed, so a slower but more consistent network might give you improved call quality once you've switched to it.
Business Owner
I switched to Mightycall from Twilio three years ago (9/16/2019). They offered a better price and the ability to easily create call flows. I mainly use their system to track and forward calls, so I haven't spent much time with their softphone / call center features. The overall experience has been great, with little to no issues. I recommend trying them to see if they will work for your needs.
17 augustus 2022
Antwoord van MightyCall
Samuel, thank you so much for your 5-star review! It's always a pleasure to hear from long-term customers, especially if they're happy with the service :)
Charged my account when it was cancel…
Charged my account when it was cancel and forced me to have service for an additional year . Please don’t ever email me again!!
8 september 2022
Review zonder uitnodiging
Antwoord van MightyCall
Deshawn, thank you for sharing your feedback! Per our Terms of Use, we don't offer refunds for purchased services, even in the event of non-use. It is specifically outlined in the contract all annual plan customers, just like yourself, sign before they are billed.
We did receive your cancelation request shortly after you had signed up, and taking into consideration the fact that you made a payment for a year ahead, we didn't cancel your plan right away, but set it to expire at the end of November 2022. This way, you still can use MightyCall service you paid for. No further charges will be applied when the paid period ends.
If you still have questions or concerns, please feel free to reach out to us at (888) 256-8312 or email us at support@mightycall.com.
No Incoming Calls Notifications/Andoried App does not work/Very Poor aftersales Support
No Incoming Calls Notifications
Very Bad Customer Services Response
It has been more than a week, I requested mighty call support team to configure the flow of incoming calls on my mobile app and webphone both but no solution!
Their mobile app is unable to work no sound for incoming or outgoing- worst experience while skype works just perfectly.
I am getting voicemails notification for other team members but nothing for my assigned number
The poorest solution provider in the market.
29 augustus 2022
Review zonder uitnodiging
Antwoord van MightyCall
Umer, thank you for your feedback! Very sorry to hear you are still experiencing issues with your MightyCall settings. Our support agents have already requested additional information to better understand the situation and offer you a solution fitting your specific needs.
In the meantime, please use the recommendations for troubleshooting the sound issues our support agents have sent you.
r second time trying…
So this is our second time trying Mightycall for our business. Had a problem when porting our numbers but as soon as I talked to a tech it got solved right away.
6 juli 2022
Antwoord van MightyCall
Jessica, thank you for your review! We hope second time is a charm :) Our support team is here whenever you need a hand with your MightyCall account, feel free to email or call us.
The conversation with the support team…
The conversation with the support team was very helpful. I got all my questions answered.
2 juli 2022
Review zonder uitnodiging
Antwoord van MightyCall
Darrell, glad we could help! Feel free to contact us anytime you have any questions about MightyCall or need a hand with settings :)
Support service is super fast and…
Support service is super fast and helpful. Team members answer all my questions in an instant. Well done!
1 juli 2022
Review zonder uitnodiging
Antwoord van MightyCall
Hester, thank you for leaving such a nice review! If you need any help with your MightyCall account in the future, our team is just a phone call or a message away :)
Above and Beyond
Impressively efficient answering of questions related to porting as well as initiative in facilitating a time-sensitive request.
29 juni 2022
Antwoord van MightyCall
Arthur, many thanks for your feedback! Delighted to know you're enjoying our product and customer service :)
Calls typically terminate after one or…
Calls typically terminate after one or two rings. Notice of these calls arrives far too long after the call is dropped. Your dashboard is poor - half the time it does not show calls until it is refreshed, if then. Sometimes not until hours later. The app on my iPhone may show a call that does not show on the dashboard on my PC until much later.
29 juni 2022
Antwoord van MightyCall
William, thank you for sharing your feedback, sorry to hear about your experience! There are some things that you can do to improve it right away.
First, please remove a voicemail greeting from your Work Hours call flow. The flow is set up to play a greeting and then route the call to you; however, when people hear that all team members are currently busy, they are less likely to stay on the line.
Further, you chose to direct your calls to your mobile app, but set the amount of time the service would ring before switching to voicemail to 15 seconds. It's a very short period of time, we recommend using a 24-second timeout to make sure you have enough time to answer calls.
Finally, as for the Journal page (or dashboard as you call it), it's not refreshed automatically, though we consider adding such a feature one day.
If you need a hand with setting up your MightyCall account for better performance, please call us at +1 (888) 256-8312 or email us at support@mightycall.com, we're here to help!
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