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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

Semi baked tech, support has no idea how this industry workes, asked for cancelation, they tell you they need to reach out for it and they never do but they keep charging you. Hillarious... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Absolutely pathetic support! Tried creating an account for the first time, entered my card details, and boom—labeled as a "fraudulent attempt." And the so-called support agent? Giving me some bogus ex... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 2 van de 5 sterren

I so wanted to like this company, especially considering it doesn’t charge per user and is loaded with features. However, you start with one charge in end up paying another. Too, the app is extremely... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I have had trouble getting a Business call center with great staff who understand my business. Several others, including a well-renowned service, had been a massive disappointment. I stumbled upon Mig... Toon meer

Bedrijfsgegevens

  1. Telefoonmaatschappij
  2. ook in
  3. Callcenter
  4. Conference callservice

Geschreven door het bedrijf

MightyCall is a flexible & scalable cloud-based call center solution designed specifically
for small & mid-sized businesses. Set up - Enjoy the simple setup process with our intuitive flowchart. Communicate - Manage the flow of both incoming and
outbound calls and increase your team’s
productivity. Collaborate - Track performance and route calls to your team members based on their roles and knowledge. Reach out - Reach more targeted contacts with the auto dialer and improve engagement rates. Supervise - Train and supervise agents in real-time
and obtain precise performance data. Experience our top-rated customer support and free live onboarding sessions designed to maximize your system's potential in the shortest amount of time.


Contactgegevens

2,6

Slecht

TrustScore 2.5 uit 5

173 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 16% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 maand

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2,6

Alle reviews

(173)

8 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 1 van de 5 sterren

Stay away from them, won't give reason for termination

I signed up with them in 2019. After using them for few weeks, our numbers were purged. I switched from Line2 due to pricing. $39.99 for 5 Toll-Free or local numbers sounded great with unlimited users.

They purged our numbers and said we violated their terms, they wouldn't even tell the reason or actual violation. Just wouldn't, I had ported my number over from Line2, meaning if Line2 had kept our number for over 2 years without any issue, meaning our pattern was nothing different. The only thing we could think of was probably texting, we use texting to send our customers subscription payment reminders or troubleshooting them via text. After I had told them I would also not like to have my business with MightyCall that they wouldn't even share or give warning that was violation were we doing. Afterwards, they agreed to release my toll-free number that I had with Line2 originally and I ported it out finally.

After doing some research into Bandwidth.com (a wholesale provder, very likely could be MightyCall also uses them), I found out that texting cost VOIPs significantly, so Bandwidth prefers not to keep someone who does a lot of messaging but voice calls mostly but still they advertise unlimited texting on their plans. I DO NOT recommend Mightycall. Shady business.

10 oktober 2021
Review zonder uitnodiging
Logo MightyCall

Antwoord van MightyCall

Hello Farhan,

We are incredibly sorry for your experience with our platform.
We never block any customers for their usage. In case of texting limits - underlying carriers may instate temporary "texting blocks" if too many messages is being sent at once as a spam protection, but these are lifted after some time passes.

We would like to look deeper into this case. May we please ask you to reach out at pd@mightycall.com with your case number so that we can investigate what happened more thoroughly?

Best Regards,
MightyCall Team

Beoordeeld met 5 van de 5 sterren

Good service

The rep was helpful, polite and patient.

6 oktober 2021
Review zonder uitnodiging
Logo MightyCall

Antwoord van MightyCall

Hello Beth,

We are happy to have you as a part of MightyCall! :)

Sincerely,
MightyCall Team

Beoordeeld met 5 van de 5 sterren

MightyCall provides an exceptional value

MightyCall provides an exceptional value for the service provided. First, they charge a simple rate for your business with no per-user charges. Second, their user interface is intuitive, and setting up their call flows, routing, greetings, and other settings are not complicated. Third, their customer service is responsive and helpful.

22 september 2021
Review zonder uitnodiging
Logo MightyCall

Antwoord van MightyCall

Hello Layne,

Thank you for reviewing MightyCall!
We hope to make our service even better going forwards

Sincerely,
MightyCall Team

Beoordeeld met 5 van de 5 sterren

A great solution for telephone services…

A great solution for telephone services in a modern economy

So happy we discovered these guys. Great support - even better prices and software features.

16 september 2021
Review zonder uitnodiging
Logo MightyCall

Antwoord van MightyCall

Hello Abbas,

We greatly appreciate your review!

Best Regards,
MightyCall Team

Beoordeeld met 5 van de 5 sterren

Kamilya was great

Kamilya was great , very helpful and very attentive to my needs, she went out of her way to satisfy my request

15 september 2021
Review zonder uitnodiging
Logo MightyCall

Antwoord van MightyCall

Hello Kami,

Thank you for your kind feedback! :)
Sincerely,

MightyCall Team

Beoordeeld met 5 van de 5 sterren

The system is fantastic and the service…

The system is fantastic and the service the staff have provided us has been the best! I highly recommend MightlyCall!

13 september 2021
Review zonder uitnodiging
Logo MightyCall

Antwoord van MightyCall

Hello Tom,
Thank you for your kind review! Our team is always happy to help with any questions you might have :)

Sincerely,
MightyCall Team

Beoordeeld met 5 van de 5 sterren

Olga was very patient and helpful with…

Olga was very patient and helpful with the completion of the porting process. She should be an example for the rest of the team to follow. Thank you, Olga!

10 september 2021
Review zonder uitnodiging
Logo MightyCall

Antwoord van MightyCall

Hello Yoey,
We'll let Olga know of your kind review! Thank you for being a part of MightyCall!

Sincerely,
MightyCall Team

Beoordeeld met 5 van de 5 sterren

Great Customer Support

Customer Support is very open, timely and engaging.

30 augustus 2021
Review zonder uitnodiging
Logo MightyCall

Antwoord van MightyCall

Hello Justin,
We are happy for your great experience with our Support Team!
Please always feel free to reach out with any questions and we'll be there to help! :)

Best Regards,
MightyCall Team

Beoordeeld met 5 van de 5 sterren

BIG TECH for a Small Business!

We are not the type of business to just throw out glowing reviews for our suppliers (hey with a name like ours no one would be surprised with a negative review here and there), but when we come across a service that not only gives you a good value for the money spent ... but includes outstanding Customer Service and Tech Support on top of it ... they get our 5 Start Vote. Highly recommend this service and the team behind it.

10 augustus 2021
Review zonder uitnodiging
Logo MightyCall

Antwoord van MightyCall

Hey there and thank you for your kind review! :)
We greatly appreciate you being a part of MightyCall here!

Sincerely,
MightyCall Team

Beoordeeld met 5 van de 5 sterren

Exactly what we need

Exactly what we need! Amazing service and prompt support. All needs were met!

27 juli 2021
Review zonder uitnodiging
Logo MightyCall

Antwoord van MightyCall

Hello Julian,
Thank you for being a part of MightyCall! :)

Sincerely,
MightyCall Team

Beoordeeld met 5 van de 5 sterren

Recommended for small businesses, Great Customer Support

For our small business MightyCall has been great. Much easier to deal with than the larger complicated VOIP providers. The user interface is pretty easy to navigate, it's fairly rich in features, and best of all the customer service has been very quick and responsive. The Live Chat is really handy and it's a small team on the other end so you get an individual human to troubleshoot with, not an automated system. I'd recommend them for small businesses who need a slick phone system that's easy to administer and is much better value than some of the giants in this industry.

9 juli 2021
Review zonder uitnodiging
Logo MightyCall

Antwoord van MightyCall

Hello Michael,
Thank you for your kind review! :)

MightyCall Team

Beoordeeld met 5 van de 5 sterren

Thank you Mighty Call as with online…

Thank you Mighty Call as with online service down for 14 hours and a new card required also you were patient for me to update info. And my continued calls to remedy the problem. thanks brian walls

7 juli 2021
Review zonder uitnodiging
Logo MightyCall

Antwoord van MightyCall

Hello Brian,
We are always here to help and support and we greatly appreciate you being a customer!

Sincerely,
MightyCall Team

Beoordeeld met 1 van de 5 sterren

Bad Service.

This service makes you pay just to reserve a number and you have to give it your phone number to even get a number as well. Plus the customer support is bad and I am never going to use this excuse of a phone service ever again.

12 juni 2021
Review zonder uitnodiging
Logo MightyCall

Antwoord van MightyCall

Hello,

We are sorry to hear about your experience with MightyCall.
You do need to provide your cellphone since it’s used as one of the forwarding options within the system, however you can disable that at any time within the panel.
Moreover, MightyCall does not charge for number reservation. All of our plans include a number of lines that you can select/choose/remove at any time (within any additional costs).

We will do our best to improve this transparency in the future.
Thank you for your feedback.

Sincerely,
MightyCall Team

Beoordeeld met 5 van de 5 sterren

I requested MightyCall to switch the…

I requested MightyCall to switch the current local numbers that I already linked to my personal free trial account to our non-profit organizations new mighty call account - to make sure our community members can continue to contact us from the number we have been using to contact them. Sam was able to help link the phone numbers to our organizations account within 24hours. Thanks Sam!

11 mei 2021
Review zonder uitnodiging
Logo MightyCall

Antwoord van MightyCall

Hello Christine,

Our support team is always happy to help with any inquiry you might have! :)
Thank you for your kind feedback.

Best Regards,
MightyCall Team

Beoordeeld met 1 van de 5 sterren

They charged me without authorization…

They charged me without authorization for service I wasn't using and wanted to cancel, but they made it super difficult to cancel the trial. Worst experience ever!!! Customer service literally don't give a.. about you!

20 april 2021
Review zonder uitnodiging
Logo MightyCall

Antwoord van MightyCall

Hello Arek,

MightyCall is a subscription-based service and the trial subscription does convert to a paid plan of your choosing by the end of the trial period. This information is presented during the sign-up.

We have taken your feedback into account and will work on improving the sign-up experience in the future.

Thank you!

Sincerely,
MightyCall Team

Beoordeeld met 5 van de 5 sterren

This platform is amazing! Say YES to MightyCall, Say No to competitors!!!

This platform is amazing!! Hands down the best value for the money. If you are looking for a company that values its clients and offers amazing customer service, look no further! You can definitely save on overall cost running your business with this platform. No need to go with the "top" companies for service. MightyCall provides all the features for a fraction of the cost it would be with competitors. I'm truly amazed!

14 april 2021
Review zonder uitnodiging
Logo MightyCall

Antwoord van MightyCall

Hello Tonio,

Thank you for your kind feedback :)

Sincerely,
MightyCall Team

Beoordeeld met 2 van de 5 sterren

I so wanted to like this company

I so wanted to like this company, especially considering it doesn’t charge per user and is loaded with features. However, you start with one charge in end up paying another. Too, the app is extremely difficult to get signed into, it’s inconsistent with the online set up, and phone doesn’t ring through the app. It rings straight through to my mobile phone. I gave it 2 stars because cancelling was no hassle and they didn’t bombard me with sales talk to convince me to stay. It looks good on paper, but imo, it simply didn’t deliver.

4 april 2021
Review zonder uitnodiging
Logo MightyCall

Antwoord van MightyCall

Hello Mantha,

We are trying to be as transparent as possible about the pricing and charges - only charging you for the subscription and add-ons (additional lines over limit, additional minutes over cap), if you choose to have them.

Nonetheless, we greatly appreciate your feedback - both on the billing and technical sides of things and will use it to improve even more in the future.

Thank you!

Sincerely,
MightyCall Team

Beoordeeld met 2 van de 5 sterren

Mighty call was good but it was now has turned for the worse...

Mighty call was good but it has now changed for the worst....the app needs work. It's too easy for local competition to hack or steal or use your account....the only plus is you can change your number whenever you need to and you can have up to 5.
- usit global

15 maart 2021
Review zonder uitnodiging
Logo MightyCall

Antwoord van MightyCall

Hello Rochard,
Thank you for providing your feedback! If we may please ask you to reach out to our support team at support@mightycall.com, describing more on the vulnerabilities you have found in our app - that would be amazing.

We highly value privacy and security and if any exploits are affecting the app - they will always take high priority on our development list.

Best Regards,
Dmitry

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