I haven’t received my order. Said it had been delivered to store. When I went in it said it had been collected and the man behind the desk said to contact Millets as there was nothing he could do as s... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I had such a fantastic experience at Millets thanks to Doug. He took the time to understand exactly what I needed for my first backpacking trip and patiently talked me through the different option... Toon meer
Bedrijf heeft geantwoord
Went in today for the second time this week to get some last minute supplies for a camping trip this weekend and on both visits I had amazing customer service, the staff were proactive in helping, g... Toon meer
Bedrijf heeft geantwoord
We were assisted by Doug at the Chippenham store, who had been employed by Millets for 60 years! Not only did he make useful suggestions regarding our purchases but filled us in on a bit of company hi... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Millets - Chippenham
Geschreven door het bedrijf
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contactgegevens
17/18 High Street, SN15 3ER, Chippenham, Verenigd Koninkrijk
- 01249 472533
4,9
Uitstekend
978 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent service and knowledge from staff
I went to Millets in Chippenham to buy a cap and came out with that and a rain jacket. Doug (ace salesman!) was very helpful and didn't try to sell me something more expensive than I needed. Plus I've always had good experiences with Peter Storm products.
3 juni 2026
Review zonder uitnodiging
Antwoord van Millets - Chippenham
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
A good selection and useful help.
A good selection, everything I wanted. Assistant Doug extremely helpful.
3 juni 2026
Review zonder uitnodiging
Antwoord van Millets - Chippenham
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Millets Customer Care Team
Excellent customer service
Excellent customer service, especially Doug who is always so helpful and friendly.
3 juni 2026
Review zonder uitnodiging
Antwoord van Millets - Chippenham
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Thank you Doug
Went in for walking trainers and was served by the legendary Doug who I previously saw on TV for his 60 years service. All the branch staff here are knowledgeable and so helpful. Got great service and exactly what I needed. What a refreshing difference to buying online. Clearly this branch is managed superbly as they have such low staff turnover. Well done team. Chippenham is lucky to have you all 🌟
21 mei 2026
Review zonder uitnodiging
Antwoord van Millets - Chippenham
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Millets Customer Care Team
Served by Doug
Served by Doug. Really appreciate the advice and help you get in person in store.
21 mei 2026
Review zonder uitnodiging
Antwoord van Millets - Chippenham
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Brad was very professional and…
Brad was very professional and convesational. Found what we needed and did it with a smile.
20 mei 2026
Review zonder uitnodiging
Antwoord van Millets - Chippenham
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
Forgot my coat at home
Forgot my coat at home, going out tonight and the weather looks to be awful!
Wandered in to your Chippenham branch to be greeted by the lovely Nicki who sorted me out with the perfect light jacket which was even on sale!
Nicki is fabulous! Please give her a pay rise or at least a gold star!
20 mei 2026
Review zonder uitnodiging
Antwoord van Millets - Chippenham
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Millets Customer Care Team
Doug helped me find a pair of hiking…
Doug helped me find a pair of hiking boots, gave advice on the fit and wearing them in, and was very helpful overall. Will definitely be coming back 5* thanks Doug
20 mei 2026
Review zonder uitnodiging
Antwoord van Millets - Chippenham
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Excellent service from Doug
Excellent service from Doug. Really helpful
14 mei 2026
Review zonder uitnodiging
Antwoord van Millets - Chippenham
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Went to the local store and and got…
Went to the local store and and got some good advice from the staff. Good to know these shops are still around and serving our community.
14 april 2026
Review zonder uitnodiging
Antwoord van Millets - Chippenham
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Friendly service and the lady gave me…
Friendly service and the lady gave me the D of E discount for the trousers for my son.
15 mei 2026
Review zonder uitnodiging
Antwoord van Millets - Chippenham
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Lovely friendly staff happy to help and…
Lovely friendly staff happy to help and look for things in the storeroom.
14 mei 2026
Review zonder uitnodiging
Antwoord van Millets - Chippenham
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Doug really nice and helpful showed me…
Doug really nice and helpful showed me where the changing rooms were so I could try on the t shirts.
14 mei 2026
Review zonder uitnodiging
Antwoord van Millets - Chippenham
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Went in to buy some cargo trousers and…
Went in to buy some cargo trousers and Doug was an absolute star, showed me to the best ones and gave me an in depth explanation of the product and made sure I knew what I was buying
14 mei 2026
Review zonder uitnodiging
Antwoord van Millets - Chippenham
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
Thanks Doug!
Doug was super helpful today and let me know about an offer that was available too! I found exactly what I needed!
14 mei 2026
Review zonder uitnodiging
Antwoord van Millets - Chippenham
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Millets Customer Care Team
Vicky was exceptionally helpful with…
Vicky was exceptionally helpful with supporting us with the D of E kit list.
So grateful for her and millets. Great discount service too, thankfully 👍
13 mei 2026
Review zonder uitnodiging
Antwoord van Millets - Chippenham
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Millets Customer Care Team
I was so lucky to meet Brad in Millets…
I was so lucky to meet Brad in Millets in Chippenham, where I was looking for a pair of walking shoes for summer use. Brad was brilliant, he knew the stock well, listened to my requirements ( wide toe box), and was able to show me three walking shoes for me to try on. The first ones, Merrill walking shoes, were the ones I chose. Thank you, Brad, you were so helpful to me.
7 mei 2026
Review zonder uitnodiging
Antwoord van Millets - Chippenham
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Millets Customer Care Team
Vicki was very friendly and helpful.
Vicki was very friendly and helpful.
All the staff are the same whenever I visit.
6 mei 2026
Review zonder uitnodiging
Antwoord van Millets - Chippenham
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Prices and experience top notch!
Paid online and able to pick up at store. Smooth process, great prices and wonderful customer service. Doug was especially helpful and kind.
6 mei 2026
Review zonder uitnodiging
Antwoord van Millets - Chippenham
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Great addition to the high street
Doug in the shop was friendly and helpful. Great shop on the high street
6 mei 2026
Review zonder uitnodiging
Antwoord van Millets - Chippenham
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
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