I haven’t received my order. Said it had been delivered to store. When I went in it said it had been collected and the man behind the desk said to contact Millets as there was nothing he could do as s... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I had such a fantastic experience at Millets thanks to Doug. He took the time to understand exactly what I needed for my first backpacking trip and patiently talked me through the different option... Toon meer
Bedrijf heeft geantwoord
Went in today for the second time this week to get some last minute supplies for a camping trip this weekend and on both visits I had amazing customer service, the staff were proactive in helping, g... Toon meer
Bedrijf heeft geantwoord
We were assisted by Doug at the Chippenham store, who had been employed by Millets for 60 years! Not only did he make useful suggestions regarding our purchases but filled us in on a bit of company hi... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Millets - Chippenham
Geschreven door het bedrijf
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contactgegevens
17/18 High Street, SN15 3ER, Chippenham, Verenigd Koninkrijk
- 01249 472533
4,9
Uitstekend
978 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Needed new walking shoes
Needed new walking shoes. Great service from Doug.
29 april 2026
Review zonder uitnodiging
Antwoord van Millets - Chippenham
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
Very helpful kind bloke with a smile 😃
Very helpful kind bloke with a smile 😃
29 april 2026
Review zonder uitnodiging
Antwoord van Millets - Chippenham
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Very helpful
Doug was very helpful and knowledgeable about walking boots materials and their materials.
22 april 2026
Review zonder uitnodiging
Antwoord van Millets - Chippenham
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Went into store today to look at some…
Went into store today to look at some walking gear. Served by Doug who was friendly and most helpful. Prices were reasonable and service excellent. A great little shop and much better than buying online.
16 april 2026
Review zonder uitnodiging
Antwoord van Millets - Chippenham
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Great service at Millets Chippenham
Was served by Doug this morning who was very helpful and knowledgeable in giving me advice on what jacket would be the most suitable for me and for my pocket. Just so lovely to have old fashioned service with a smile. Will return to Millets soon.
15 april 2026
Review zonder uitnodiging
Antwoord van Millets - Chippenham
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Great service
We visited the store last week to replace my daughter’s walking boots ready for her DofE. Doug couldn’t have been more helpful and gave friendly and helpful advice. We had purchased most of the rest of her kit in Go Outdoors but the service there was not a patch on the Chippenham Millets. We’ll be back for sure!
9 april 2026
Review zonder uitnodiging
Antwoord van Millets - Chippenham
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Great service from a proper high street shop.
Great service from one the last remaining proper high street shops staffed by people who make it a pleasure to visit. Well done Vicki!
9 april 2026
Review zonder uitnodiging
Antwoord van Millets - Chippenham
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Millets Customer Care Team
Exchange footwear
Vicki was very helpful and very knowledgeable about the footwear. Had to take some walking shoes back because they slightly tight but she was extremely helpful and made sure that I got the right pair.
Definitely recommend.
9 april 2026
Review zonder uitnodiging
Antwoord van Millets - Chippenham
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Served by Doug who was super helpful
Served by Doug who was super helpful, friendly and welcoming. Always find the Chippenham store staff extremely helpful, a good selection of stock. I’ve purchased many items there & hope to continue to do so ;)
9 april 2026
Review zonder uitnodiging
Antwoord van Millets - Chippenham
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Millets Customer Care Team
DofE
Went into store today to get Daughters equipment & clothing for DofE found staff to be very helpful & knowledgeable even to upsizing the jacket to enable layers underneath & rucksack with rain cover to keep everything dry.
Thankyou for all your help today Vicki
9 april 2026
Review zonder uitnodiging
Antwoord van Millets - Chippenham
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Served by Doug today who was extremely…
Served by Doug today who was extremely friendly and informative. I hope millets recognise the value of this store.
8 april 2026
Review zonder uitnodiging
Antwoord van Millets - Chippenham
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Millets Customer Care Team
Excellent service finding Dofe items…
Excellent service finding Dofe items for my son.
5 april 2026
Review zonder uitnodiging
Antwoord van Millets - Chippenham
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Appalling staff attitude
Went into Chippenham store today and asked about specific items that we wanted.
The person that served us helped us by going to find the items but the customer service I received made me feel unwelcome and as though I was a nuisance, despite me making two purchases.
The last thing that was said to me as I left was ‘Are you going now?’ with a faux laugh which was a microaggression. Needless to say, Millets are not the only stockists that sold what we needed and I won’t be going back.
3 april 2026
Review zonder uitnodiging
Antwoord van Millets - Chippenham
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at millets.co.uk/customer-care/contact-us
Thanks again for your time,
Millets Customer Care Team
The team at Chippenham Millets are all…
The team at Chippenham Millets are all very lovely. I had Jim help me today with selecting some walking boots. He helped me understand the different treads and what terrains they are good for so I was able to choose 3 pairs to try on. I took my time to try them on and Jim was attentive the whole way. Very happy with my purchase because they are good quality shoes at a very good price! I love this store and will go back for clothing too
17 maart 2026
Review zonder uitnodiging
Antwoord van Millets - Chippenham
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Vicki was very helpful and…
Vicki was very helpful and knowledgeable.
Thank you
13 maart 2026
Review zonder uitnodiging
Antwoord van Millets - Chippenham
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Doug was very helpful
Doug was very helpful, i hope this shop stays in Chippenham, products are excellent
11 maart 2026
Review zonder uitnodiging
Antwoord van Millets - Chippenham
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
Don took the time to help us find…
Doug took the time to help us find exactly what we were looking for - very helpful
25 februari 2026
Review zonder uitnodiging
Antwoord van Millets - Chippenham
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Millets Customer Care Team
Good choice of products
Good choice of products. Excellent service
23 februari 2026
Review zonder uitnodiging
Antwoord van Millets - Chippenham
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
What a great bloke Doug is
What a great bloke Doug is! Helped my son find his first pair of decent walking shoes for a Cubs hike. Great asset and a great shop.
18 februari 2026
Review zonder uitnodiging
Antwoord van Millets - Chippenham
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Millets Customer Care Team
Wise advice !
Called in to the Chippenham store today on a whim. Looked at walking boots/shoes. Didn't find anything comfortable in my 'budget' but so glad Denise mentioned that a Merrell boot could change my mind as it would likely be a perfect fit for me ..... 2 minutes later and I was sold. Definitely worth the bit extra (with my Blue Light Card discount) and so pleased I listened to that wise advice !
5 februari 2026
Review zonder uitnodiging
Antwoord van Millets - Chippenham
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Millets Customer Care Team
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