I haven’t received my order. Said it had been delivered to store. When I went in it said it had been collected and the man behind the desk said to contact Millets as there was nothing he could do as s... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I had such a fantastic experience at Millets thanks to Doug. He took the time to understand exactly what I needed for my first backpacking trip and patiently talked me through the different option... Toon meer
Bedrijf heeft geantwoord
Went in today for the second time this week to get some last minute supplies for a camping trip this weekend and on both visits I had amazing customer service, the staff were proactive in helping, g... Toon meer
Bedrijf heeft geantwoord
We were assisted by Doug at the Chippenham store, who had been employed by Millets for 60 years! Not only did he make useful suggestions regarding our purchases but filled us in on a bit of company hi... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Millets - Chippenham
Geschreven door het bedrijf
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contactgegevens
17/18 High Street, SN15 3ER, Chippenham, Verenigd Koninkrijk
- 01249 472533
4,9
Uitstekend
978 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Doug was amazing
I was served by Doug yesterday who was lovely, a credit to your store. He was friendly, knowledgeable and took on-board everything I had to say about what the product had to be. I would definitely visit this store again and recommend it due to my experience with Doug
4 februari 2026
Review zonder uitnodiging
Antwoord van Millets - Chippenham
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
I was served by Mark today in…
I was served by Mark today in purchasing a new pair of walking boots, he was knowledgeable and patient with my requests,
This type of service you will not find buying from the convenient internet.
A personal touch.
Thank you
31 januari 2026
Review zonder uitnodiging
Antwoord van Millets - Chippenham
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Great customer service
Great customer service - knowledgeable staff and very helpful. Guy who served me was very pleasant and polite. Have bought from this store before and always find what I want
15 januari 2026
Review zonder uitnodiging
Antwoord van Millets - Chippenham
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
Fantastic service from Doug
Fantastic service from Doug , such a wonderful shop 😊
14 januari 2026
Review zonder uitnodiging
Antwoord van Millets - Chippenham
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
Brilliant customer service
I had visited four shops before I got you your Chippenham branch not that you were my last choice the other shops I visited were for other items that you don’t sell, however I did notice in two of the other shops the customer service was terrible! So what a treat when I arrived at your store, the lady in there was really helpful and friendly, she couldn’t get me sorted out with my first item (didn’t have my size) she asked when I needed the item and we can order it for you delivered to your door so I got what I wanted, while she was ringing up my purchase I told her I needed something to clean my trainers, she told me all about the items she had and one in particular she had used and could recommend then I spotted another item I had been thinking about getting for a few weeks but wasn’t urgent so I got that as well, so three sales all because you young lady was so helpful, she is a credit to your store .
13 januari 2026
Review zonder uitnodiging
Antwoord van Millets - Chippenham
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Millets Customer Care Team
We visited your Chippenham store on the…
We visited your Chippenham store on the 22/12 with a view to trying to find some suitable walking boots. I have particularly wide feet and always struggle to find comfortable footwear and normally any shop assistance that deal with me give up and lose interest in my plight to find the right boots/shoes. On this occasion, due to the very welcoming and professional approach of Mark that day and his willingness to help and he showed true empathy with my problem, I was able to find the right pair of boots. I have rarely felt so pleased to buy and this was entirely because of Mark. He is first class at his job and deserves recognition for it. Thank you so much Mark.
22 december 2025
Review zonder uitnodiging
Antwoord van Millets - Chippenham
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
Doug is a local legend and he served me…
Doug is a local legend and he served me today. Another guy also assisted me in finding the correct phone charger too. Great team!
17 december 2025
Review zonder uitnodiging
Antwoord van Millets - Chippenham
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Millets Customer Care Team
Denise served me with some walking…
Denise served me with some walking boots,gave 100%
11 december 2025
Review zonder uitnodiging
Antwoord van Millets - Chippenham
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Millets Customer Care Team
Doug was excellent
Doug was excellent, quick and attentive service, very knowledgeable and friendly. This store is an asset to chippenham given the limited retail range available without it.
11 december 2025
Review zonder uitnodiging
Antwoord van Millets - Chippenham
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Visited Millets in Chippenham today for…
Visited Millets in Chippenham today for a pair of walking boots. Received excellent help and advice from Doug .
3 december 2025
Review zonder uitnodiging
Antwoord van Millets - Chippenham
Hi,
Thanks for taking the time to leave us your review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Millets Customer Care Team
Went in for lightweight tent
Went in for lightweight tent, Karl could not have been more helpful. Came away with exactly what I needed.
2 december 2025
Review zonder uitnodiging
Antwoord van Millets - Chippenham
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Thank you Doug for your knowledge and…
Thank you Doug for your knowledge and stories - both my Dad and I were able to get what we needed, and enjoyed the chat along the way! Many thanks
27 november 2025
Review zonder uitnodiging
Antwoord van Millets - Chippenham
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Millets Customer Care Team
All the stuff you need for adventure
This is a great little shop, packed full of all the kit you need for the outdoors. Great range and good value.
27 november 2025
Review zonder uitnodiging
Antwoord van Millets - Chippenham
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Millets Customer Care Team
We were served by Doug
We were served by Doug, who as usual was very helpful. His overall knowledge of the stock Millets hold is always useful.
Thank's Nick.
20 november 2025
Review zonder uitnodiging
Antwoord van Millets - Chippenham
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Millets Customer Care Team
We were most impressed with the…
We were most impressed with the assistance from Doug in store. Thank you
19 november 2025
Review zonder uitnodiging
Antwoord van Millets - Chippenham
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Millets Customer Care Team
Great camping store
It's the only ever place I get my camping items from the staff are out of this world they are full of helpful information
19 november 2025
Review zonder uitnodiging
Antwoord van Millets - Chippenham
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Excellent service, knowledgeable staff and reasonable prices
Whilst I knew what I wanted on this occasion I was immediately offered help by the friendly and knowledgeable staff.
17 november 2025
Review zonder uitnodiging
Antwoord van Millets - Chippenham
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Antwoord van Millets - Chippenham
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
The gentleman that served us was very…
The gentleman that served us was very helpful and knowledgeable. A very pleasant person. My husband and I bought a pair of walking boots each .
5 november 2025
Review zonder uitnodiging
Antwoord van Millets - Chippenham
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Stock and service very good
5 november 2025
Review zonder uitnodiging
Antwoord van Millets - Chippenham
Hi,
Many thanks for taking some time to provide your review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
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