Really enjoyed my experience at Millets today. Was in for quite a few things and Doug really helped me out. Not only with his knowledge of products but we exchanged some stories as well making it a me... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I haven’t received my order. Said it had been delivered to store. When I went in it said it had been collected and the man behind the desk said to contact Millets as there was nothing he could do as s... Toon meer
Bedrijf heeft geantwoord
I had such a fantastic experience at Millets thanks to Doug. He took the time to understand exactly what I needed for my first backpacking trip and patiently talked me through the different option... Toon meer
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Went in today for the second time this week to get some last minute supplies for a camping trip this weekend and on both visits I had amazing customer service, the staff were proactive in helping, g... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Millets - Chippenham
Geschreven door het bedrijf
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contactgegevens
17/18 High Street, SN15 3ER, Chippenham, Verenigd Koninkrijk
- 01249 472533
4,9
Uitstekend
979 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I was looked after by Vicki and she was…
I was looked after by Vicki and she was superb. Very knowledgeable about the trainers ( I was looking for a pair of waterproof walking trainers )and she couldn’t have been more helpful.Also very knowledgeable about caring for the trainers and keeping them waterproof for as long as possible. I would always come back to
Millets if I knew she was in the shop.
1 augustus 2025
Review zonder uitnodiging
Antwoord van Millets - Chippenham
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Millets Customer Care Team
Doug was very helpful and sorted…
Doug was very helpful and sorted everything out for me
He’s a credit
30 juli 2025
Review zonder uitnodiging
Antwoord van Millets - Chippenham
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Excellent
Excellent range of products and top customer service from Doug and other staff
31 juli 2025
Review zonder uitnodiging
Antwoord van Millets - Chippenham
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
Excellent store
Excellent store. Was greeted by a friendly member of staff who was extremely helpful and knowledgeable about hiking equipment. Great to have a local store that stocks everything you need with so many wonderful hikes in the area.
30 juli 2025
Review zonder uitnodiging
Antwoord van Millets - Chippenham
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Antwoord van Millets - Chippenham
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Millets Customer Care Team
Great communicator and very helpful knowing his products thoroughly.
Mark at Millets Chippenham was great - I was purchasing a waist bag and I wanted a ladies top which he ordered online for me to come to my house. Excellent customer service could not fault him - happy disposition and great communicator - first class.
27 juli 2025
Review zonder uitnodiging
Antwoord van Millets - Chippenham
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
My 'go-to' shop for all things outdoor!
Whenever I need something to do with being outdoors or camping I head to Millets in Chippenham, even though I live a 30 mins drive away! Doug, as always was ready to offer help and advice from his extensive experience and knowledge. I love all that this shop offers and will no doubt return again often because I prefer it to other similar shops or larger stores.
23 juli 2025
Review zonder uitnodiging
Antwoord van Millets - Chippenham
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
D of E Trip
Went into my local branch in Chippenham, Wiltshire and was served by Doug, to buy things for my son's
D of E trip. Excellent advice and information offered by Doug, which I would not of been able to do online.
Totally worth the trip, to speak to someone with experience and knowledge
7 mei 2025
Review zonder uitnodiging
Antwoord van Millets - Chippenham
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
Served by Doug
Served by Doug, who was extremely helpful and informative
23 juli 2025
Review zonder uitnodiging
Antwoord van Millets - Chippenham
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Millets Customer Care Team
I was greeted by Doug today and he…
I was greeted by Doug today and he served me my goods. He was a very helpful chatty man, advising me on the offers in the store, he said he has worked in this store for 43 years! I couldn't believe his commitment. What a lovely man! Miletts had everything that i needed today.
17 juli 2025
Review zonder uitnodiging
Antwoord van Millets - Chippenham
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Millets Customer Care Team
Very lovely staff
The staff were very friendly and helped me with exactly what I needed. I was assisted by an elderly gentleman who had so much knowledge of what stock would be online and helped me weigh up the pros and cons of each product. As I was buying a camping stove, he was very knowledgeable and emphasized the safest option for my situation which I really appreciated and gave me the best tips on fuel consumption!
17 juli 2025
Review zonder uitnodiging
Antwoord van Millets - Chippenham
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Millets Customer Care Team
Doug is wonderful!
Doug was very helpful. He greeted me with a smile and knew exactly what I was looking for. He was smiley and cheerful and chatty and is a credit to the store. Long may he continue there 😁
10 juli 2025
Review zonder uitnodiging
Antwoord van Millets - Chippenham
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
I had a great experience at Milletts…
I had a great experience at Milletts today, talking to Doug who was extremely friendly and helpful, I had a good chat with him about his long service with Milletts, we shook hands when I left. Great man and service 👏
9 juli 2025
Review zonder uitnodiging
Antwoord van Millets - Chippenham
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Millets Customer Care Team
Walking boots
Doug was very helpful and helped us choose a good walking boot
3 juli 2025
Review zonder uitnodiging
Antwoord van Millets - Chippenham
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
went to the Chippenham branch.
went to the Chippenham branch where Doug gave me a very professional and courteous service, many thanks Doug!
2 juli 2025
Review zonder uitnodiging
Antwoord van Millets - Chippenham
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
Antwoord van Millets - Chippenham
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
I needed to waterproof my old fishing…
I needed to waterproof my old fishing jacket , I was meet by Vicki
and she very helped me out with the best way and product to use , and also the cheapest way to get it. Very pleased and impressed 👌
26 juni 2025
Review zonder uitnodiging
Antwoord van Millets - Chippenham
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Millets Customer Care Team
We were served by Doug and he was…
We were served by Doug and he was incredibly helpful! The shop had everything we needed and more ! Thank you
26 juni 2025
Review zonder uitnodiging
Antwoord van Millets - Chippenham
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Millets Customer Care Team
Trying on boots
I went in a couple of times, looking for walking boots. Mark was super helpful on my second visit, as I worked out which type of boot to go for. So useful to be able to try things on - and having done a 5 mile walk they’re really comfy!
21 juni 2025
Review zonder uitnodiging
Antwoord van Millets - Chippenham
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Wellies
I went into Millets on Saturday with the kids looking for wellies for my kids. The two guys in there were very helpful and knowledgeable. They had exactly what we needed and they walked out wearing there new wellies. Served by Karl with a smile which makes a difference nower days. Will definitely use them again in the future!!
21 juni 2025
Review zonder uitnodiging
Antwoord van Millets - Chippenham
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
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