Really enjoyed my experience at Millets today. Was in for quite a few things and Doug really helped me out. Not only with his knowledge of products but we exchanged some stories as well making it a me... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I haven’t received my order. Said it had been delivered to store. When I went in it said it had been collected and the man behind the desk said to contact Millets as there was nothing he could do as s... Toon meer
Bedrijf heeft geantwoord
I had such a fantastic experience at Millets thanks to Doug. He took the time to understand exactly what I needed for my first backpacking trip and patiently talked me through the different option... Toon meer
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Went in today for the second time this week to get some last minute supplies for a camping trip this weekend and on both visits I had amazing customer service, the staff were proactive in helping, g... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Millets - Chippenham
Geschreven door het bedrijf
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contactgegevens
17/18 High Street, SN15 3ER, Chippenham, Verenigd Koninkrijk
- 01249 472533
4,9
Uitstekend
979 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent service from Doug
Excellent service from Doug. Friendly and efficient. Thank you.
28 mei 2025
Review zonder uitnodiging
Antwoord van Millets - Chippenham
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Millet's, Chippenham. Great personal service.
Called into Millets in Chippenham for a new pair of walking shoes. I had seen a pair online, but as with many items of clothing, but especially with footwear, it is always best to try them in a shop.
Doug was very helpful and gave me valuable advice on breaking in my new shoes and also their aftercare. .
28 mei 2025
Review zonder uitnodiging
Antwoord van Millets - Chippenham
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Friendly and informative staff
Staff were friendly, informative, with lots of offers at the moment, so as a result I bought more than I went in for. I always prefer to shop in person as the personal touch is always appreciated.
21 mei 2025
Review zonder uitnodiging
Antwoord van Millets - Chippenham
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Millets Customer Care Team
Great customer service
Great customer service! Doug was really helpful today, signposting me to what I needed, and letting me know the benefits of the sleeping bags on offer, and other essentials I purchased. Great value for money with what I purchased.
21 mei 2025
Review zonder uitnodiging
Antwoord van Millets - Chippenham
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Millets Customer Care Team
Doug and the rest of the staff were…
Doug and the rest of the staff were extremely helpful when I was looking for wash in water proofer.
Excellent service. I would recommend.
21 mei 2025
Review zonder uitnodiging
Antwoord van Millets - Chippenham
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Millets Customer Care Team
Excellent service
Served by Karl. Who had excellent knowledge of the products and was very helpful. Helped me understand the deals at the time, to make the most of my available budget. Very courteous and patient
29 april 2025
Review zonder uitnodiging
Antwoord van Millets - Chippenham
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Great Shopping Experience
It was our first visit to Millets in Chippenham and came away with exactly what we wanted, thanks to Karl who was very helpful with finding what we wanted and explaining the price options, with regards to discounts.
Thanks Karl and Millets Chippenham, I am sure we will be back.
13 mei 2025
Review zonder uitnodiging
Antwoord van Millets - Chippenham
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Dealing with an exchange
Very helpful. Good to be able to talk to a real person in a local store.
9 mei 2025
Review zonder uitnodiging
Antwoord van Millets - Chippenham
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
Friendly helpful staff
The staff in Millets Chippenham are always so helpful in guiding to the right products. My experience on Friday was as usual excellent. I went in to buy a pair of walking shoes and socks and came away with the right gear.
9 mei 2025
Review zonder uitnodiging
Antwoord van Millets - Chippenham
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
Vicki gave exceptional customer care
Vicki gave exceptional customer care, she asked what type of walking I needed boots for and explained care of the boots. I bought the first pair of boots I tried on. Excellent customer care. Well done Millets.
7 mei 2025
Review zonder uitnodiging
Antwoord van Millets - Chippenham
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Fantastic service by Doug and his team
Fantastic service by Doug and his team.
Needed a pair of hiking socks and gave brilliant advice. Reasonable price too. Always support local business.
8 mei 2025
Review zonder uitnodiging
Antwoord van Millets - Chippenham
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Millets Customer Care Team
Excellent service
8 mei 2025
Review zonder uitnodiging
Antwoord van Millets - Chippenham
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Delightfully helpful and knowledgeable
Delightfully helpful and knowledgeable. Thank you.
7 mei 2025
Review zonder uitnodiging
Antwoord van Millets - Chippenham
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Excellent and convenient Millets store…
Excellent and convenient Millets store in High Street location, with good stock displays that are easy to navigate.
Staff are friendly and helpful about stock and offers, and helped me find the exact size and model of walking shoes I wanted.
Will definitely use this store again.
30 april 2025
Review zonder uitnodiging
Antwoord van Millets - Chippenham
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Millets Customer Care Team
Helped by Doug
Helped by Doug, he was really helpful and helped me find my purchase
30 april 2025
Review zonder uitnodiging
Antwoord van Millets - Chippenham
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
We were assisted by Doug at the…
We were assisted by Doug at the Chippenham store, who had been employed by Millets for 60 years! Not only did he make useful suggestions regarding our purchases but filled us in on a bit of company history along the way. What an unexpected and personal touch to our impromptu stop into the store. Bravo Millets for taking care of their employees over such a long time period.
23 april 2025
Review zonder uitnodiging
Antwoord van Millets - Chippenham
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Millets Customer Care Team
Doug was so kind and welcoming
Doug was so kind and welcoming. We are so lucky to have a great store in Chippenham.
17 april 2025
Review zonder uitnodiging
Antwoord van Millets - Chippenham
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Excellent service from Doug
Excellent service from Doug - could not be better!
16 april 2025
Review zonder uitnodiging
Antwoord van Millets - Chippenham
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Great customer experience …
Karl provided helpful advice in helping me to decide which wash/reproofing for rainwear product to select
12 april 2025
Review zonder uitnodiging
Antwoord van Millets - Chippenham
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
Great to be able to walk into the store…
Great to be able to walk into the store and see the range that’s available.
Staff were really helpful, giving advice on sizing and check stock.
12 april 2025
Review zonder uitnodiging
Antwoord van Millets - Chippenham
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
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