Mille was attentive and caring. She went over and above to help find a larger boot than displayed and even checked the website and other local stores. The gentleman that worked with her processed our... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Staff did brilliantly and served with smiles on their faces and professionalism even though their jobs are coming to an end with another high street store closing. Limited stock now but I still foun... Toon meer
Bedrijf heeft geantwoord
All staff members were extremely helpful. I managed to find some items I needed at competative prices in your sale. So sad you will be closing down, it seems a very poor state of retail sales at the m... Toon meer
Bedrijf heeft geantwoord
Incomplete item received. Whilst good product customer service to remedy diabolical! Online contact form not responded to after 48 hours despite saying would within 24hr! In the end after over 30min p... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Millets - East Grinstead
Geschreven door het bedrijf
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contactgegevens
55-57 LONDON ROAD, RH19 1AW, East Grinstead, Verenigd Koninkrijk
- 01342 779818
4,9
Uitstekend
712 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Perfect for Scout Camps
As Scout leaders with children who are Explorer Scouts there is always something we need last minute for a camp and this store is always the perfect place to grab everything we need. Great value and great quality products. Staff are always friendly and helpful.
19 juli 2026
Review zonder uitnodiging
Antwoord van Millets - East Grinstead
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Millets Customer Care Team
Fantastic service from this store
Fantastic service from this store. We went in for some waterproof spray and the lady was so helpful and happy to serve us. We then saw a lovely cool bag (inflatable) and the same lady was so helpful and even looked some online items as well. Both the lady and man were amazing. Well done.
16 juli 2026
Review zonder uitnodiging
Antwoord van Millets - East Grinstead
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
Happy customer
Happy customer, the trousers fit nicely and the collection service worked well.
8 juli 2026
Antwoord van Millets - East Grinstead
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Thank you to Sharon for her help today
Thank you to Sharon for her help today. Sharon was knowledgeable and helpful when assisting my son is getting some walking boots for his expedition and choosing appropriate socks.
Thank you 😊
11 juli 2026
Review zonder uitnodiging
Antwoord van Millets - East Grinstead
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Great service from Phoenix
Great service from Phoenix, who carefully advised me on the best socks for my trip to Iceland. Excellent customer service and one very happy customer!
11 juli 2026
Review zonder uitnodiging
Antwoord van Millets - East Grinstead
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Merrell Walking Boots
I recently bought some Merrell walking boots, and they are such a great purchase! The boots are very comfortable and wide fitting - my dogs are grateful that they can breathe!
27 juni 2026
Review zonder uitnodiging
Antwoord van Millets - East Grinstead
Hello,
Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.
Thank you for choosing to shop with us.
Kind regards,
Millets Customer Care Team
I received a very good customer…
I received a very good customer services when ordering and trying a new shoes.
3 juli 2026
Review zonder uitnodiging
Antwoord van Millets - East Grinstead
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
Great customer service.
My experience during a recent visit to the East Grinstead store was great. Despite no air con within the store in record breaking temperatures, the customer service was faultless. I didnt expect to be able to buy last minute items required for a trip and was prepared for disappointment. That wasn't necessary and I managed to get everything I needed. A big thank you to the member of staff that served me. Good customer service is rare these days.
26 juni 2026
Review zonder uitnodiging
Antwoord van Millets - East Grinstead
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
Antwoord van Millets - East Grinstead
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Millets Customer Care Team
Alfie came over to us straight away and immediately built rapport
Alfie came over to us straight away, and from then was a great help, assisting us to pick the best equipment we needed, while also being so lovely and kind. He genuinely seemed to care about us as customers and offered recommendations.
13 juni 2026
Review zonder uitnodiging
Antwoord van Millets - East Grinstead
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Millets Customer Care Team
Went shopping for DofE
Went shopping for DofE, armed with a list and no idea !
Millie greeted us immediately and helped until Jon became available.
Great experience, knowledgable and very helpful.
Highly recommend
27 mei 2026
Review zonder uitnodiging
Antwoord van Millets - East Grinstead
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
Great service from Sharon in helping…
Great service from Sharon in helping choose a waterproof raincoat for my daughters guide hike. Thank you!
6 juni 2026
Review zonder uitnodiging
Antwoord van Millets - East Grinstead
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Millets Customer Care Team
Jon assisted me and was patient and…
Jon assisted me and was patient and listened to what I needed and recommended an ideal pair of walking shoes. I was not rushed and he was extremely helpful
21 mei 2026
Review zonder uitnodiging
Antwoord van Millets - East Grinstead
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Top store x
Came into store and what a friendly bunch they are. Bought a cat chair for my cats birthday and gave everyone a giggle . Amazing store and wonderful team
20 mei 2026
Review zonder uitnodiging
Antwoord van Millets - East Grinstead
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Millets Customer Care Team
Antwoord van Millets - East Grinstead
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
Map case, OS map and sit mat
Good quality products at a really good price - I’m gutted the Haywards Heath store closed, but at least East Grinstead is not too far away and easy to click and collect. Lovely staff, and great place for walking trousers and accessories, maps and all things outdoorsy!
7 mei 2026
Antwoord van Millets - East Grinstead
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Sharon was so helpful
Sharon was so helpful and excellent in helping me with hiking shoes to wear with a broken toe. Great shop with hugely helpful staff.
9 mei 2026
Review zonder uitnodiging
Antwoord van Millets - East Grinstead
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Milleys website easy to use as ever
Millets website easy to use as ever, made my purchase of a pair of Northridge trainers, good price.
Arrived in a timely fashion and were easily 2 sizes bigger than my size 9 feet. Brought them back in store, where there was a no quibble refund made immediately as they were likely mis-labelled.
Bought the right size and walked away content. Top job, but a bit of a faff.
4 mei 2026
Antwoord van Millets - East Grinstead
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at millets.co.uk/customer-care/contact-us
Thanks again for your time,
Millets Customer Care Team
We love this shop
We love this shop. Amazing quality and friendly and super helpful staff. Bought a cool Swiss army knife today. Everyone can find something for himself- for travelling and everyday life ❤️
2 mei 2026
Review zonder uitnodiging
Antwoord van Millets - East Grinstead
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Millets Customer Care Team
The assistance from the staff at the East Grinstead store
The assistance from the staff at the store in East Grinstead
Helped my wife and I look at alternatives to the shoes we had pre-ordered to ensure we were getting the best product available
23 april 2026
Antwoord van Millets - East Grinstead
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
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