Mille was attentive and caring. She went over and above to help find a larger boot than displayed and even checked the website and other local stores. The gentleman that worked with her processed our... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Staff did brilliantly and served with smiles on their faces and professionalism even though their jobs are coming to an end with another high street store closing. Limited stock now but I still foun... Toon meer
Bedrijf heeft geantwoord
All staff members were extremely helpful. I managed to find some items I needed at competative prices in your sale. So sad you will be closing down, it seems a very poor state of retail sales at the m... Toon meer
Bedrijf heeft geantwoord
Incomplete item received. Whilst good product customer service to remedy diabolical! Online contact form not responded to after 48 hours despite saying would within 24hr! In the end after over 30min p... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Millets - East Grinstead
Geschreven door het bedrijf
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contactgegevens
55-57 LONDON ROAD, RH19 1AW, East Grinstead, Verenigd Koninkrijk
- 01342 779818
4,9
Uitstekend
713 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great in-store experience
Great in-store experience, Max was incredibly knowledgeable and helpful on all things camping gear. Would definitely come again!
25 april 2026
Review zonder uitnodiging
Antwoord van Millets - East Grinstead
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Customer service was great:)
25 april 2026
Review zonder uitnodiging
Antwoord van Millets - East Grinstead
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
Made a click and collected order to…
Made a click and collected order to east grinstead store as new i would not be home. Got back of holiday and have received several emails from delivery company saying delivered to my address and given to me. They definitely didn't. Am going in to the store tomorrow to try and sort this out.
17 april 2026
Antwoord van Millets - East Grinstead
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at millets.co.uk/customer-care/contact-us
Thanks again for your time,
Millets Customer Care Team
Delivery was quick and easy to pick up…
Delivery was quick and easy to pick up from the store without any issues. Good customer service
14 april 2026
Antwoord van Millets - East Grinstead
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Millets Customer Care Team
I had a very enjoyable shopping…
I had a very enjoyable shopping experience. I required special assistance and Jonny was very attentive, I’ll be returning to shop there again soon.
17 april 2026
Review zonder uitnodiging
Antwoord van Millets - East Grinstead
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
Rain coat & trousers for 3 peaks!
Recently bought a rain coat and trousers from the store in preparation for the 3 peaks. Jonny, the manager of the store, was probably the best employee millets have got their hands on. What can I say about this kind, attentive, welcoming man? He is a paragon of professionalism.
16 april 2026
Review zonder uitnodiging
Antwoord van Millets - East Grinstead
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
Friendly staff!
Staff got me all set for an upcoming camping trip. Quite nervous as it's my first but I felt looked after by the friendly and attentive staff!
15 april 2026
Review zonder uitnodiging
Antwoord van Millets - East Grinstead
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Another great experience
Another great experience. I popped in as I was in town just to have a browse. Jonny was really helpful in introducing some different things I hadn't seen before. I ended up getting some soap flakes which I'll keep in the car as there's always somewhere that's run out of handsome and it drives me crazy.
18 april 2026
Review zonder uitnodiging
Antwoord van Millets - East Grinstead
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Very helpful staff, who provided good advice
Everything went completely smoothly, a rare thing nowadays, with very helpful and knowledgeable staff at the local branch.
10 april 2026
Antwoord van Millets - East Grinstead
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Excellent service , fast delivery
Excellent service ! Ordered and delivered within 48 hrs 😀
I’ve been wearing Peter Storm cargo shorts for many years , they always fit so well and great value .
Thank you to the team an East Grinstead Millets 👍
2 april 2026
Review zonder uitnodiging
Antwoord van Millets - East Grinstead
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Millets Customer Care Team
Great Service
My son and I went in to East Grinstead today for new boots. He takes a lot of time to decide as he needs to wear extra insoles. Sharon was so patient and brought out all the pairs of shoes he wanted to try. We left with two new pairs of boots, and a jumper that was on sale. A calm and easy experience.
27 maart 2026
Review zonder uitnodiging
Antwoord van Millets - East Grinstead
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Customer service contact for wrong delivery diabolically difficult!!
Incomplete item received. Whilst good product customer service to remedy diabolical! Online contact form not responded to after 48 hours despite saying would within 24hr! In the end after over 30min phone call including 15mins holding told return and reorder! And me take to post office suggested!
13 maart 2026
Review zonder uitnodiging
Antwoord van Millets - East Grinstead
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at millets.co.uk/customer-care/contact-us
Thanks again for your time,
Millets Customer Care Team
Good quality products received
Good quality products received, within promised delivery schedule, ability to return unwanted items to local store. Staff at East Grinstead always very helpful.
9 februari 2026
Antwoord van Millets - East Grinstead
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
Great customer service!
Great customer service from Millie and Alfie at the East Grinstead store.
Alfie helped me choose a pair of walking boots and locate a jacket I was looking for and Millie served me at the till. Found everything I needed and had a good selection of products to choose from - selection of sizes and colours for most clothing items.
25 januari 2026
Review zonder uitnodiging
Antwoord van Millets - East Grinstead
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Millets Customer Care Team
Millets Ladies Caldbeck Boots…
Able to try on boots with no staff pressure. Staff member very helpful when walking round the store in the boots.
21 januari 2026
Antwoord van Millets - East Grinstead
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Excellent and courteous service
2 november 2025
Review zonder uitnodiging
Antwoord van Millets - East Grinstead
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Great range of walking boots for women
Great range of walking boots for women.
The staff where great super helpful
With advice and trying on walking boots
Found a pair of Merrel boots great price in the sale
East Grinstead branch
3 januari 2026
Review zonder uitnodiging
Antwoord van Millets - East Grinstead
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Great friendly staff that were very…
Great friendly staff that were very helpful
15 december 2025
Review zonder uitnodiging
Antwoord van Millets - East Grinstead
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Antwoord van Millets - East Grinstead
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Millets Customer Care Team
Helpful and knowledgeable staff
Helpful and knowledgeable staff that made sure we not only got the correct product for our Expedition but also got the correct discount. Any item that wasn’t available in store has been ordered and will be shipped directly to home at no extra cost. Fabulous customer service. Thank you
20 november 2025
Review zonder uitnodiging
Antwoord van Millets - East Grinstead
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Millets Customer Care Team
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