Mille was attentive and caring. She went over and above to help find a larger boot than displayed and even checked the website and other local stores. The gentleman that worked with her processed our... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Staff did brilliantly and served with smiles on their faces and professionalism even though their jobs are coming to an end with another high street store closing. Limited stock now but I still foun... Toon meer
Bedrijf heeft geantwoord
All staff members were extremely helpful. I managed to find some items I needed at competative prices in your sale. So sad you will be closing down, it seems a very poor state of retail sales at the m... Toon meer
Bedrijf heeft geantwoord
Incomplete item received. Whilst good product customer service to remedy diabolical! Online contact form not responded to after 48 hours despite saying would within 24hr! In the end after over 30min p... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Millets - East Grinstead
Geschreven door het bedrijf
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contactgegevens
55-57 LONDON ROAD, RH19 1AW, East Grinstead, Verenigd Koninkrijk
- 01342 779818
4,9
Uitstekend
713 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Johnny and Millie were super helpful
Johnny and Millie were super helpful!
Johnny went above and beyond when I said I was looking for a certain type of back pack. It wasn’t on the shelf but he remembered there was one left out back and managed to find it for me! The staff are always friendly and always happy to help
26 november 2024
Review zonder uitnodiging
Antwoord van Millets - East Grinstead
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Millets Customer Care Team
We spoke to the store yesterday and…
We spoke to the store yesterday and they put the boots aside for us to collect today.
All fitted well, so a very quick service.
Archie and Alfie were very helpful and knowledgeable.
Thank
24 november 2024
Review zonder uitnodiging
Antwoord van Millets - East Grinstead
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Lovely helpful lady
Lovely helpful lady, didn’t get her name. She sold me the boots that Andy had out there n hold for me at blacks in Tunbridge Wells. Lovely knowledgeable staff in both shops! Thank you
19 november 2024
Review zonder uitnodiging
Antwoord van Millets - East Grinstead
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Great service from Jonny and the team
Great service from Jonny and the team. Great discounts also!
23 november 2024
Review zonder uitnodiging
Antwoord van Millets - East Grinstead
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
Great customer service from Millie who…
Great customer service from Millie who was helpful in finding me the right pair of trousers & checking the price for me. Thank you
12 november 2024
Review zonder uitnodiging
Antwoord van Millets - East Grinstead
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
10/10 for sales assistant Zoe, at Millets East Grinstead.
Always a pleasure to shop in the East Grinstead store, Zoe the sales assistants that served us was very knowledgeable, helpful and always smiling.
9 november 2024
Review zonder uitnodiging
Antwoord van Millets - East Grinstead
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
ALFIE SERVED US TODAY
ALFIE SERVED US TODAY. HE WAS VERY HELPFUL AND ENGAGED IN CONVERSATION WITH US. EXCELLENT SERVICE
24 oktober 2024
Review zonder uitnodiging
Antwoord van Millets - East Grinstead
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Millie from EG Millets…
We met Millie when we were shopping for a rucksack, and was about to leave the shop when she asked us how she could help. We explained what we were looking for, and she said she might have something that they did not have room to display in the shop… the rucksack (2 of them) she showed us were exactly what we were looking for.. we bought both..
22 oktober 2024
Review zonder uitnodiging
Antwoord van Millets - East Grinstead
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Millets Customer Care Team
Great service from Jon
21 oktober 2024
Review zonder uitnodiging
Antwoord van Millets - East Grinstead
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
Excellent service
Fantastic service, well worth going in store, the staff really go the extra mile for you
15 oktober 2024
Review zonder uitnodiging
Antwoord van Millets - East Grinstead
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
Alfie was Excellent!
Alfie was courteous, friendly and professional. His attitude towards customer service was excellent as was his knowledge and advice re the products on sale. I can’t rate him high enough!
6 oktober 2024
Review zonder uitnodiging
Antwoord van Millets - East Grinstead
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
wellingtons
I needed new wellingtons. Alfie served me with friendliness and efficiency. He let me walk about in the boots until I could decide which of two excellent pairs were the ones for me. Thank you , Alfie.
6 oktober 2024
Review zonder uitnodiging
Antwoord van Millets - East Grinstead
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Millie was extremely helpful when I was…
Millie was extremely helpful when I was choosing my new walking boots. Both staff in the East Grinstead Millets were friendly knowledgable and kind.
3 oktober 2024
Review zonder uitnodiging
Antwoord van Millets - East Grinstead
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Millets Customer Care Team
Shopping made Easy
Alfie was very helpful. He was recommended to me and I was very pleased to have received Alfie's help. He had good knowledge about which shoes would suit my purpose. He was very polite and listened to what I said as well as giving his advice. This is very important. He is certainly a good representate for Millets and the kind of assistant required.
Thank you Alfie,best wishes for your future from a very satisfied elderly customer.
22 september 2024
Review zonder uitnodiging
Antwoord van Millets - East Grinstead
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
Perfect place to complete your DofE kit list
I visited the shop to complete my equipment list for the DofE expedition. Archie advised and helped me with everything in a professional, patient and very friendly manner. I got everything I needed. Thank you.
22 september 2024
Review zonder uitnodiging
Antwoord van Millets - East Grinstead
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
Alfie was extremely helpful and…
Alfie was extremely helpful and knowledgeable about the various walking boots I was enquiring about. He knew which makes did half sizes and I am really pleased with the boots I purchased.
22 september 2024
Review zonder uitnodiging
Antwoord van Millets - East Grinstead
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Archie and Millie
Great service from Archie and Millie on a Sunday morning. Very knowledgeable about the products (walking boots) from both a brand and personal perspective. So rather than buy an OK pair in the sale they made sure I got a decent deal on another much better pair, good for me good for the store - thank you for spending the time.
4 augustus 2024
Review zonder uitnodiging
Antwoord van Millets - East Grinstead
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Great service from East Grinstead…
Great service from East Grinstead Millets on finding new hiking boots, very patient and friendly staff
7 september 2024
Review zonder uitnodiging
Antwoord van Millets - East Grinstead
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Urgently needed some new walking boots
Urgently needed some new walking boots. Member of staff (Alfie) was very helpful and knowledgeable, sorted out just what I needed.
8 september 2024
Review zonder uitnodiging
Antwoord van Millets - East Grinstead
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Jon gave me really valuable help and…
Jon gave me really valuable help and advice re first aid kits for a walk I am organising. Thank you Millets in East Grinstead is a great shop, a real asset to the high street
3 september 2024
Review zonder uitnodiging
Antwoord van Millets - East Grinstead
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
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