Millets - Hastings Reviews 

1.045
TrustScore 5 uit 5

5,0

12/13 York Building, TN34 1NN Hastings, GB


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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Ethan was knowledgeable and helpful when I asked to try on some walking boots. He asked about the type of terrain i would need them for and how often I would wear them before explaining the main fea... Toon meer

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Beoordeeld met 5 van de 5 sterren

Phil was so helpful and understood the issues I was having with my feet and gave me lots of useful tips. He measured my feet and took the time to adjust the straps on the walking sandals so that they... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

We always go to Millets in Hastings for walking shoes and other walking gear. Phil was amazing, actually measuring my husband’s feet-pointing out the discrepancy btwn the 2 feet, observing him walking... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Website stated it was in stock for click & collect. Went into shop told me it never was in stock and had to be ordered in, had to wait three days for some fishing bait that I needed urgently to come... Toon meer

Bedrijf heeft geantwoord


Bedrijfsgegevens

  1. Buitensportkleding- en uitrusting
  2. Activewear winkel
  3. Koffer- en tassenwinkel
  4. Kampeerwinkel

Over Millets - Hastings

Geschreven door het bedrijf

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

Contactgegevens

  • 12/13 York Building, TN34 1NN, Hastings, Verenigd Koninkrijk

  • 01424 233589

5,0

Uitstekend

TrustScore 5 uit 5

1K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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5,0

Alle reviews

(1.045)

5.720 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Value and service excellent

A guy called Harry helped me navigate through the walking type boots available and then proceeded to go to the stock room to retrieve some sandals in my size that were no longer on display. Very polite and the usual millets value for money. Full
marks to Millets Hastings!!

28 december 2025
Review zonder uitnodiging
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Antwoord van Millets - Hastings

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Millets Customer Care Team

Beoordeeld met 5 van de 5 sterren

Excellent Customer Experience

Harry welcomed us into the store and kindly offered his assistance. Initially we were okay browsing but when we did need some help he was happy to assist. My daughter has autism and sensory needs and he was able to offer help in a calm, patient way which she warmed to making what can be an overwhelming task for her an enjoyable experience. Thank you for your help Harry!

29 december 2025
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Antwoord van Millets - Hastings

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Millets Customer Care Team

Beoordeeld met 5 van de 5 sterren

Harry was really knowledgeable &…

Harry was really knowledgeable & helpful. Excellent service thank you 😊

24 december 2025
Review zonder uitnodiging
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Antwoord van Millets - Hastings

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Beoordeeld met 5 van de 5 sterren

Great shop with the best staff

Phil was an amazing help whilst looking for boots. He knew exactly what I wanted and helped me find the best boots I've ever owned. her also quickly helped my husband order a pair he wanted to try.
I shop with my baby and toddler and sometimes get worried about the mischief they cause. Phil was fantastic with my daughter and made the whole experience easy.
I'm in need of a new day pack and will be back soon (hopefully on a day Phil is there).

19 december 2025
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Antwoord van Millets - Hastings

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Millets Customer Care Team

Beoordeeld met 5 van de 5 sterren

Excellent knowledgeable help from Phil

Excellent knowledgeable help from Phil. He was amazing. Helped us find some walking boots for my daughter for University. He ensured they were just what she needed and even showed her how to lace them up.

19 december 2025
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Logo Millets - Hastings

Antwoord van Millets - Hastings

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Beoordeeld met 5 van de 5 sterren

Excellent staff!

Your employee Phil went above and beyond!! So helpful and nice! Helped me figure out the right fit and size for my feet, as well as find the right pair of boots for my needs and style. Such great service! Give that man a bonus! :)

19 december 2025
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Antwoord van Millets - Hastings

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Millets Customer Care Team

Beoordeeld met 5 van de 5 sterren

Lovely and informative service

Lovely and informative service

19 december 2025
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Antwoord van Millets - Hastings

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Millets Customer Care Team

Beoordeeld met 5 van de 5 sterren

Helpful service

I got exactly what I needed for a trip to Scotland thanks to the helpful staff in this branch of Millets and so would happily shop here again.

8 december 2025
Review zonder uitnodiging
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Antwoord van Millets - Hastings

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Millets Customer Care Team

Beoordeeld met 5 van de 5 sterren

From the minute I walk through the door…

From the minute I walk through the door Phil was very helpful with no pressure if I didn’t want any help but I did. My experienced here was a good old-fashioned Customer Service Phil was very knowledgeable and very helpful and explained everything as we went along with the choice of my walking shoes and hiking boots, it’s place like this that restore your confidence in the High Street. It’s not very often you get somebody who knows what they are talking about and you certainly can’t get this service on the Internet this Shop is a credit to Hastings High Street.

15 december 2025
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Antwoord van Millets - Hastings

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Beoordeeld met 5 van de 5 sterren

Phil made my experience great

Phil made my experience great! I was looking for some walking boots/shoes. Phil was very helpful and knowledgeable, explaining the pros and cons of different shoes. When I finally selected some, he did further checks and gave me lots of advice about wearing them in and how to lace them in the best way. All round a good experience.

15 december 2025
Review zonder uitnodiging
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Antwoord van Millets - Hastings

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Beoordeeld met 5 van de 5 sterren

PHIL. YOU’RE THE GREATEST.

Phil is the greatest. He’s so so helpful. He’s just the greatest guy. We miss him since the Eastbourne store closed. So glad we’ve now found him in the Hastings store. We buy most of our outdoor clothes, shoes and boots from Millets. Seeing Phil made the journey from Eastbourne worth while. PLEASE BRING BACK MILLETS TO EASTBOURNE AND BRING BACK PHIL. Love you Phil. From Father and daughter who bought shoes from you on Monday afternoon.

15 december 2025
Review zonder uitnodiging
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Antwoord van Millets - Hastings

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Millets Customer Care Team

Beoordeeld met 5 van de 5 sterren

Great customer service

Harry was helpful in finding us a raincoat suitable for a downpour. He answered our questions on the coat we were looking at and gave some good tips. Thanks!

14 december 2025
Review zonder uitnodiging
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Antwoord van Millets - Hastings

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Millets Customer Care Team

Beoordeeld met 5 van de 5 sterren

Well informed staff. Excellent value.

Ethan was exceptionally knowledgeable and generous with his time and expertise, whilst not being pushy. I was therefore able to make a well informed and well suited purchase.

10 november 2025
Review zonder uitnodiging
Logo Millets - Hastings

Antwoord van Millets - Hastings

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Millets Customer Care Team

Beoordeeld met 5 van de 5 sterren

Harry was brilliant

Harry was brilliant. Good laugh and very helpful. Made us feel welcome even though it was busy and helped us with every question.
Thanks Harry!

14 december 2025
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Antwoord van Millets - Hastings

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Millets Customer Care Team

Beoordeeld met 5 van de 5 sterren

Phil served me

Phil served me , he had time check the walking shoes fitted correctly by measuring my feet and making sure the
Shoes were right for me

8 december 2025
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Antwoord van Millets - Hastings

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Millets Customer Care Team

Beoordeeld met 5 van de 5 sterren

Excellent customer service

Excellent customer service from Phil who made sure my walking shoes fitted me whilst also serving another customer and giving both of us full attention

6 december 2025
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Antwoord van Millets - Hastings

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Millets Customer Care Team

Beoordeeld met 5 van de 5 sterren

Fantastic experience from a great team...

After buying a pair of Merrell walking shoes, I decided to exchange them. Before I wore them, I went back to the store, where Lucy and Phil were incredibly helpful and guided me in picking out a different pair. The Hastings branch is lucky to have such friendly and professional staff. Thank you, team Hastings!

27 november 2025
Review zonder uitnodiging
Logo Millets - Hastings

Antwoord van Millets - Hastings

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Millets Customer Care Team

Beoordeeld met 5 van de 5 sterren

Great store

Offer on for £39 Millets brand leather hiking boots and a very helpful knowledgeable guy Phil, helped me try them on, gave advice, took time to get everything just right. Great product, great service 😀

6 december 2025
Review zonder uitnodiging
Logo Millets - Hastings

Antwoord van Millets - Hastings

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Beoordeeld met 5 van de 5 sterren

Friendly and helpful staff member

Catherine was very helpful and informative about the walking boots I was buying

5 december 2025
Review zonder uitnodiging
Logo Millets - Hastings

Antwoord van Millets - Hastings

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Millets Customer Care Team

Beoordeeld met 5 van de 5 sterren

Incredible experience - well done Phil!

I went into Millets to find my partner some hiking boots. Phil quickly came over to assist. He was very knowledgeable and talked me through lots of different options that would be ideal for my partner. I was in awe of his genuine passion, kindness and extensive product knowledge. I really trusted and valued his opinion. I got the perfect boots and even some socks too. Phil made my experience in Millets easy and enjoyable. What a lovely man and incredible representative of your brand. He really made me smile and I will definitely be coming back. Phil needs a raise!

2 december 2025
Review zonder uitnodiging
Logo Millets - Hastings

Antwoord van Millets - Hastings

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Millets Customer Care Team

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