Went in looking for new walking shoes. They didn't have my size but the gentleman showed me alternative options and offered advice He was very helpful and really chatty. He used to be in the army bu... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Purchased a Gazebo for an outdoor event and was concerned that it was not going to arrive at the store in time. Nick at the Newquay store was very helpful and promised to ring me as soon as it arrived... Toon meer
Bedrijf heeft geantwoord
We have been visiting Newquay Millets regularly over the last few weeks to finalise a purchase of walking boots. All staff have been professional, courteous & informative. Today we made our purcha... Toon meer
Bedrijf heeft geantwoord
I bought a mid layer, light fleece, with quarter zip, and a hooded, full zip fleece jacket. Millet's own brand OEX, and very nice fit, in bright colours. Come on Millets! Enough of the boring black c... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Millets - Newquay
Geschreven door het bedrijf
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contactgegevens
12-14 Bank Street, TR7 1JF, Newquay, Verenigd Koninkrijk
- 01637 808971
4,9
Uitstekend
772 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Good Customer Service
I needed spare tent poles, Matt and Stacey were polite and helpful.
25 juni 2026
Review zonder uitnodiging
Antwoord van Millets - Newquay
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
Great service and info provided by…
Great service and info provided by Grace and Matt at Millets Newquay
22 juni 2026
Review zonder uitnodiging
Antwoord van Millets - Newquay
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
We were allowed plenty of time to…
We were allowed plenty of time to investigate the waterproof jackets. Matt was extremely helpful when I asked him questions about "jackets with zips from the bottom and the top!", "what 3000 in waterproof terms meant" and several others. Extremely good service!
22 juni 2026
Review zonder uitnodiging
Antwoord van Millets - Newquay
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Millets Customer Care Team
Order not ready to collect when stated
15 juni 2026
Antwoord van Millets - Newquay
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at millets.co.uk/customer-care/contact-us
Thanks again for your time,
Millets Customer Care Team
Popped in today to get some camping…
Popped in today to get some camping bits. Was greeted and helped by Grace and Matt, who were very friendly and advised me on the best items to get. Great shopping experience in a very tidy, well laid out store.
22 juni 2026
Review zonder uitnodiging
Antwoord van Millets - Newquay
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
Attentive and courteous staff
Attentive and courteous staff, all good.
17 juni 2026
Review zonder uitnodiging
Antwoord van Millets - Newquay
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
Excellent customer service
Great team at working at Millets Newquay, knowledgeable, always helpful, friendly and give excellent customer service.
Wish all Millets stores had staff like these guys.
13 juni 2026
Review zonder uitnodiging
Antwoord van Millets - Newquay
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Thanks to Grace
Thanks to Grace, I quickly found just what I wanted.
13 juni 2026
Review zonder uitnodiging
Antwoord van Millets - Newquay
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Millets Customer Care Team
A good store with friendly staff.
Ordered sandals online and delivered to store with no issues
1 juni 2026
Antwoord van Millets - Newquay
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
Great service from Newquay Millets…
We have been visiting Newquay Millets regularly over the last few weeks to finalise a purchase of walking boots.
All staff have been professional, courteous & informative.
Today we made our purchase, assisted by the very knowledgeable Rob.
Such a great service from our local High Street. Far better than purchasing on line.
Use it or lose it!
7 juni 2026
Review zonder uitnodiging
Antwoord van Millets - Newquay
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
Super friendly and helpful staff
Super friendly and helpful staff. As a visually impaired person, Adrian was so helpful. Thank you! :)
6 juni 2026
Review zonder uitnodiging
Antwoord van Millets - Newquay
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Many thanks to Rob who helped me find a…
Many thanks to Rob who helped me find a comfortable pair of walking boots - even if they weren’t the ones he recommended.
22 mei 2026
Review zonder uitnodiging
Antwoord van Millets - Newquay
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Millets Customer Care Team
Visited Millets Newquay yesterday
Visited Millets Newquay yesterday. We were served by Adrian. He was extremely helpful and friendly. A great experience the personal touch. Thank you.
29 mei 2026
Review zonder uitnodiging
Antwoord van Millets - Newquay
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Millets Customer Care Team
Rob at the Newquay branch made the…
Rob at the Newquay branch made the experience great because he was attentive, polite, courteous and informative about the product. Rob went above and beyond to meet my needs he was excellent. Well done Rob I will be back soon. Many Thanks
29 mei 2026
Review zonder uitnodiging
Antwoord van Millets - Newquay
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Millets Customer Care Team
Store has great prices with great customer support.
Store has great prices and Rob was extremely helpful will giving constructive and clear advice. Nothing was too much trouble when trying new clothing.
Rob gave great customer support and service. Highly recommend.
28 mei 2026
Review zonder uitnodiging
Antwoord van Millets - Newquay
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Millets Customer Care Team
Choosing waterproof walking shoes
Rob was very helpful when we were choosing waterproof walking shoes. He went out of his way to give good advice and was very polite and patient. We both bought the right shoes for us and were very satisfied with our purchase.
18 mei 2026
Review zonder uitnodiging
Antwoord van Millets - Newquay
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Antwoord van Millets - Newquay
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Millets Customer Care Team
Excellent service
Excellent service, really friendly, know their stuff, really love my new Merrell's. Will definitely buy from there again. Thanks
9 mei 2026
Review zonder uitnodiging
Antwoord van Millets - Newquay
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Click and collect service very…
Click and collect service very efficient and convenient as I was on holiday and could collect from their branch of Millets. Very helpful staff
18 april 2026
Antwoord van Millets - Newquay
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Millets Customer Care Team
Great shoes and outdoor equipment for a good price
Nick was very helpful when I was on the search for walking shoes. Nick was patient, knowledgeable and attentive to my shoe needs.
They have a lot of variety in this shop, not just shoes but clothes and basic outdoor equipment.
Very helpful- thanks so much!
7 mei 2026
Review zonder uitnodiging
Antwoord van Millets - Newquay
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
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