www.milletsports.co.uk 

I am in Perth Australia, and up until this current order have had no issues.

Ordered a Prince Tennis racquet on the 25th May 2016, site said in stock, I thought it unusual when I didn't get the usual email confirming the order, but my Credit Card was charged on this date.

Normally I get the goods within 4 to 5 days, to date haven't received and was advised out of stock, which seems to be a common occurrence nowadays.

Circa to now, and after close to a dozen emails to Milletsports, who must run Activeinstinct, I have not received my refund, and have been told by Sean of Milletsports at least four times that refund will be processed in 3 to 5 working days.

I've gone to my Bank to get the refund sorted as these clowns don't seem capable of doing this.

I'm a member at a large Tennis club, and have previously promoted Activeinstinct and Milletsports to other members, I will be advising them NOT to purchase any goods with Activeinstinct or Milletsports.

You have lost a repeat client over this shameful treatment!

I had an order cancelled by these jokers, they had the same item in stock but in a slightly different colour. They refused to substitute the item but offered to sell it to me at twice the original price.
Customer service are full of all sorts of lies about 3rd party suppliers, not being associated with the street chain Millets and various other things.
An absolute bunch of clowns that you shouldn't go near.

Ordered Nimbus 18 at great price £80 last night before 9 pm paid extra for one day delivery with Hermes. Shoes arrived today. Great. Thank you.

Cancelled my orders without telling me why. Eventually, after a number of bounced emails, I was told it was because of security concerns. Never had a problem using that card before or since. Took my custom elsewhere.

May 28th; placed an order online for some trainers, paying £5.99 for next day delivery.

May 29th: Got an update from the courier that they were out for delivery.

Nothing.

May 29th - after delivery time passed: Called Millets - asked where it was. They didn't know but did refund the next delivery charge and told me to wait to see if they turned up the next day. This girl was helpful.

May 31st: Still nothing. Sent an email to Millets.
May 31st: Email from Millets - they were chasing it with the courier but if it didn't turn up would sort out a replacement.

Nothing more was heard.

June 2nd: Placed a call to Millets. Was told they couldn't send a replacement. Best thing was for them to cancel the order and me to reorder. Would email confirmation this was done.

No confirmation.

June 6th: Emailed to follow this up

No reply

June 8th 4:20pm - Called Millets again. Girl said the previous rep had been in touch with the courier and wanted to talk to me with an update. Would call me back in 2 minutes.

No call back

5:01pm - Called Millets again, on hold for 5 minutes. Finally rep says the trainers were lost so they couldn't refund straight away but would do it now for me.

Ridiculous.

11 days since I ordered, 10 days since nothing turned up and only now they're talking about a refund.

Wasted so much time chasing this up would NEVER order online from them again.

Bought Nike England kit for one of my children. The sock split the FIRST time wearing. Sent it back to request replacement (not refund). They wrote back to me and said because the sock was not in a resaleable condition they could not refund. (a) I did not request a refund (b) if it was resaleable I would not have sent it back would I - I wanted the product to be working, not a refund. They clearly did not read my letter, the letter they sent back did not make sense and they did not return a requested phone call from a supervisor to discuss this further. How do they expect us to return as a customer? Unbelievable.

Where do I start. They like to send faulty products, drag out the exchange/refund process, and then not even bother to give you your postage costs back!!!! Apparently it has to go to head office if you actually want back all the money that's owed to you. Dishonest, incompetent, and seriously behind the times. Two weeks since purchase, and no product or full refund. Just great.

I bought a cycle helmet in good faith. It arrived reasonably quickly, but was clearly faulty. It had been packaged so badly that one of the straps was no longer safe to wear. It had been weakened to the point where it just wasn't going to cut it. Contacted them asking for an exchange. They sent an email that I had to print out in order to post it back. Good thing I have access to a printer. Apparently it then takes three working days for them to receive goods back, but not in this case - it took them six working days to get in touch with me to say it had been received. Maybe they only have one person opening the post?? They issued a refund but decided not to bother giving me my postage costs back. Apparently it has to go to head office for that to happen. Still no answer. Would be too much to be honest and do the decent thing. But instead, they decide to extort money from honest customers. They send you faulty goods and charge postage, then expect you to wait weeks on end before they do anything at all, and hey presto - they get to keep £3.95 of your money as a bonus for sending you a faulty item which they gladly take back and probably resell. What a way to make money. Disgusting. Avoid buying from these con artist imbeciles like the plague.

Two pairs of shoes of £100 plus returned quickly due to fit or design incurred an additional £13 postage from Royal Mail so beware of this high expense when returned items exceed 1 kg. I notified Millet Sports and referred them to a mail order competitor who can do the same for £2. One hopes this converts to an improved service in the future.

I note that many mail order companies leave it to customers to check their own accounts to establish if returned items have been credited which for me is a source of frustration. At time of writing, Millet Sports web site's functionality had limited functionality. Look forward to recieving my credit.

I ordered my trainers on a Friday morning through standard delivery and i received them on Monday morning. Although the goods I received were not what I wanted as I had been misinformed about the colour, communication via online chat was easy and the returns procedure was simple. My refund was processed the day after Millet received my return. I have rated four stars for great customer service and communication.

I was searching for a pair of Brooks Pure Cadence 4 friday night, and found a pair on sale on millet sport UK. Remember a fellow runner from UK recommending this site years back, but anyway looked them up on trustpilot and I was surprised how bad there rating was? But something told me to take the chance anyway, and I ordered a pair Brooks Pure Cadence 4 fridag night 19/02-2016. I got a ordre confirmation that the shoes would be sendt monday 22/02-2016 or Tuesday 23/02-2016. Sunday I got an email "Your order has been dispatched" Tuesday they withdrew the money from my account, and Wednesday when i came home from work, there was a par of Brooks Pure Cadence 4 waiting for me. I will definitely shop at MilletSport again!

I bought a Patagonia light down jacket that was 50% of the RRP so was very happy.

The colour of the jacket I ordered was navy with a light blue zip and lining per the pictures on their website, however the jacket delivered was navy with red zips and lining. It was lucky that I actually referred the red over the light blue, but in any other circumstance it may have been an issue.

I'm assuming it was a prior year stock hence the variance in colour.

Long winded story short - I was happy with the product, price, and speed of delivery, but could have been a different story if I wanted the navy/light blue jacket.

On a customer service front - since being made aware of the mistake, Millet Sports made quick contact personally to make amends so I'm pretty impressed by that.

I bought a pair of Hi-Tec St Moritz 200 ladies snow boots, brown size Uk5. They were delivered in under a week but unfortunately the right boot was manufactured incorrectly being very tight on the ankle with a lump in the fabric that dug painfully into the ankle bone. I returned them thanks to a pre paid label provided by the company and requested a replacement pair. The replacements arrived. Unfortunately they were the exact same pair I returned a few days earlier. I complained and received an empty apology and another label. I await my refund. My advice - spend more and get better service.

I am very pleased that I get it so much earlier than expected. Very good service costs , I hope to buy more things with you in the future.

Cheapest price around, fast and efficient delivery. Can you top this?

Ordered two pairs of Nike free run 5.0 trainers in different sizes which were at a very good price in the sale. Best price I could find in fact.
Received quickly and although they couldn't track down the pair I returned (quite possibly lost in the post), the guy dealing with my order, Andres, arranged for a good will refund. Turned a potentially bad/unfortunate experience into a good one.
Will shop with them again.

It's not often I'm surprised by great customer service. Well today having spoken to a fantastic lady called Tina my faith has been restored! I posted a pair of trainers back for exchange at the beginning of January, but they appeared to get lost in the ether. The first person I spoke to at Milletsports wasn't able to do much. I called a second time and Tina established that they'd been received but the paperwork had got separated. She then processed my return. Thanks Tina - I'm one happy customer!

My order was sent in good time and when I checked the tracker I was surprised to be informed my parcel had been delivered. I checked outside and found nothing, not even in the wheelie bins - one of the stupid places Royal Mail or Parcel Force usually leave things.
I emailed Millets to tell them the parcel may have been delivered, just not to my address. The next day I went out in my van and returned shortly after only to see the parcel where my van had been parked - even by their normal standards this took me by surprise. I phoned customer services and spoke to the lovely Tina who was so nice and genuinely pleased my order was ok. You didn't get the usual "OK thanks for calling" and phone put down. If only all customer service representatives were as professional and nice you would forgive companies more readily when things went wrong. Not Millets fault that Royal Mail and Parcel Force are rubbish. 🙂

Ordered a pair of gloves for my son. Exact same gloves were twice the price in high street shops. Delivered to my house in just few days. Great service and great price. Thank you

I ordered an item on the 31/12/2015 and was told that I would receive my order by 16/1/16. On contacting them today I was then told that they didn't have my item in stock and they would be expecting stock in on the 25th. Forgive me for being picky but the money shouldn't be taken until the order is/or can be fulfilled. I had an online chat with Lydia, who was very apologetic and promptly refunded my money and cancelled my order. I see from other reviews that other people have had similar experiences to me. My advice to millet sports is make sure you can fulfil your customers orders before taking their money and holding on to it indefinitely.

I have ordered previously with this company and all went well, and my initial order this time around was ok. However, after exchanging the shoes I brought it has been a bit painful.

I returned the item as requested, via special tracked delivery and this was received (as I checked the track). I did not hear anything so emailed to confirm the order was received. Heard nothing and phoned (on the 3rd working day since delivery) to be told the exchange order was being picked that day. All went quiet again so emailed again after another 2 days which was replied to that night to say order was dispatched. Yay.
The tracking number on the order was invalid and when I emailed to enquire about it the rep noted that it was incorrect and nothing they could do as it has dispatched (allegedly). No delivery Friday, Saturday and now Monday. No way of checking the track. So currently, it might turn up in a few days I guess, it may even be getting dispatched for real soon, but, who knows? Probably not Milletsports.