Minted Reviews 

I chose Minted for my holiday cards this year because of their reputation for quality, despite their higher prices compared to competitors. Unfortunately, 10 of my cards arrived with a clear defect—a white line in the upper right-hand corner caused by the printing process.

I emailed Minted’s customer service team twice, providing detailed photos of the issue, but I’ve received no response. This lack of communication is unacceptable, especially considering the premium cost of their products.

I trusted Minted to deliver a high-quality experience for an important holiday tradition, and I’m left disappointed and scrambling to fix this. I expected much better from a company of this stature.

Paid for rush delivery. Got an email saying my envelopes would be shipping separately and they would upgrade my shipping at no extra charge. This was a complete lie, after receiving my cards and no envelopes and many hours on hold with FedEx I found out they were actually shipped ground, which is completely unacceptable, especially when I paid for express. Even if I hadn’t they should have been shipped 2 day. Took an additional 5 days to get my envelopes, they were not delivered until Christmas Eve so my cards could not go out until the 26th. Very frustrating experience. I will make sure to share my experience with others to ensure they don’t go through the same thing.

I have used Minted for years. Once your addresses are in it's hard to switch companies. I love their stationary and will continue to order that. The quality over the last couple of years has deteriorated. I normally think it's because my photos were taken with a phone. This year, we had professional photos, they were fuzzy on the cards. Also, the print was uneven and it looked like I didn't punctuate correctly. A few of the cards had the seam off kilter making them super messy. Also, I can't access the exact addresses I mailed cards to after the order, just my entire list. I called and they gave me a partial refund but there is no taking back sending out fuzzy engagement pics. I have always found the design section cumbersome and difficult to navigate. So Disappointing. I will be using another company for photo cards in the future. The paper is high quality.

Great card and NO envelopes (paid for recipient addressing). Ordered on 12/9, received cards 12/12. Envelopes have still not arrived as of 12/26. Delivery date keeps getting pushed out. Waited on hold for 1 1/4 12/21 - customer service rep was great, refunded $100 and assured they'd be delivered 12/23... still no cards. Live chat is worthless.

We placed our order on November 27th, approved the proof. We then received an order which contained photo cards for ANOTHER FAMILY with our return envelopes! Our envelopes were supposed to be addressed to recipients. They were not. We sent them our address list. Was able to reach someone in customer service who reordered our cards and envelopes which took some time to arrive but they did send Priority.

Hugely disappointed with Minted! My Christmas cards were supposed to be delivered December 16, every day I looked and the delivery date was pushed back. I tried contacting the company through their live chat, was disconnected every time . Called them twice , was on hold both times for 40 minutes. I finally just cancelled my order and will NEVER use them again!

I have used Minted for the past four years - last year, three days after I ordered with rush delivery, I received my cards. This year is completely different. I ordered on 12/10 with rush delivery and never received the cards, only the envelopes on 12/23?! The cards are delayed for another week so after the New Year, if they come at all. Terrible customer service - never get back to you.

I have been a reliable minted customer. I ordered my cards on the 12th, the delivery date has been pushed back 4 times. I got a text yesterday they shipped but if I go to the website it says shipping on the 24th. I sat on the phone for 30 min before I gave up. The press 7 for a live chat does not work. I left multiple messages on the useless AI chat. I paid for rush, skipped the proof and two weeks later no cards. I am beyond frustrated.

Christmas cards were fantastic! But, the envelopes were shipped super late and the colors were not as bright. Their design selections and creation process is super simple and fun. We loved the cards when they arrived. However, we kept wondering where the envelopes were. Customer service replied that they’d be delayed one week and offered us 50% refund. Unfortunately, we had to go buy our own envelopes and print them at home to make sure our cards were mailed (USPS) on time. The envelopes arrived 19 days after we placed our order, 03 Dec to 22 Dec. The problem is that without envelopes, an order from Minted is incomplete. Its a poor production model to ship envelopes separately. And, their customer service was inaccurate and strained to communicate. We do recommend them if you order a month or more in advance.

As with many of the other reviews who have posted recently, Minted did not honor their delivery time even though I paid an extra 34.95 for rush shipping. After waiting on hold for more than 25 minutes, I then tried the online chat to try to reach someone, this also took more than 20 minutes. This was on 12/20, the day I was supposed to receive my cards. I was assured they would arrive on 12/21 and that my shipping would be refunded. Neither has happened and the person I tried to get help from on their online chat just ignored me when I asked for proof of my refund. I will never be ordering from Minted again.

Sixth year ordering holidays cards with minted and will almost certainly be my last. Ordered cards on 12/12—225 grand sized, folded cards. Approved proof 12/13. Paid for the fastest shipping (rush) available at the time, and the estimated delivery date was 12/16 or 12/17. Over a week after ordering, the cards are still in production. No one can tell me what the issue is or will tell me, accurately or honestly at least, when it will be resolved. I have called Minted every day this week, starting 12/16, and every day—after at least 40 mins on hold, but on a couple of occasions, more like 90 mins— someone has told me that my cards are coming the next day. If I had known on Monday that I still wouldn’t have my cards today, I would have placed an emergency order with another company. It’s really mind-boggling—I get that sometimes there are issues, but the fact that they can’t seem to reliably communicate with or give instructions to their fulfillment center/vendor is bizarre. Several of the people I’ve spoken to—including supervisors—have told me they would prioritize the order/tell the printer to print it that day, but it hasn’t happened. If they can’t fulfill my order in time, they should at least be able to accurately tell me when to expect it, and if they can’t do either, they should be able to tell me why. They keep mentioning something vague about volume and suggesting they are backlogged—but then why AS OF THIS MINUTE does their website still say you can order cards tomorrow morning and receive them Christmas Eve? That’s false and Minted knows it. A lawyer might call it fraud.

Super disappointed. Despite my history and the fact that, at least I think, I place a reasonably substantial order for personal Christmas cards every year, I’m apparently not a valued customer. I requested and they gave me a huge discount, but honestly, I would have much preferred to pay and have my cards.

I am a repeat customer and have never experienced a late order until now. I expected my Christmas card order to be delivered on 12/18. Then my date was extended to12/20, now to 12/23. Really? If I had known that was the delivery date when I was ordering, I would have gone elsewhere. Who knows if I will actually get the cards before Christmas. Called Customer service(30 min wait), they were absolutely no help. Basically said they could not help. Told me I would get an email last night explaining the delay, and I never received it. Also contacted Minted via their chat (20 min wait), they gave me incorrect info, saying my order would be delivered on 12/21. I will not order from Minted again.
Update(12/23): After chatting with minted (again) they told me the fault was all on Fedex- which is a lie. The cards were not ready to ship until the afternoon of 12/23.(5 days late). Minted then told me they would be here by 8pm on 12/23. I said that was impossible since according to their online info, they were shipping on 12/23 in the afternoon from MN to PA. FedEx received the order in the afternoon of 12/23 and my order delivery date is now "Scheduled for 12/26/24 by end of day
Estimated between
10:50 AM - 2:50 PM"
Very saddened and disappointed with Minted and the lateness of this order, with NO explanation for the lateness.
They did deduct $50 from my order, but what is the point of getting Christmas cards(which still have to be sent out to family and friends) after the holiday???

I ordered holiday cards on Dec 10 with rush shipping. At checkout, Minted said the cards would arrive on December 16. It's December 20 and my cards are still in production with no guaranteed ship date.

On Dec 17, Dec 18, Dec 19, and Dec 20, I waited about 30 min each time to talk to Customer Service to get an update on my order. Each time they said "we've expedited your order with production. It should ship today or tomorrow". Finally, today, I was frustrated with that response since my cards won't make it to friends and family before Christmas. I got escalated to a supervisor, who said hello, then ended the chat, basically hanging up on me.

My order was supposed to arrive on the 18th, every day they would move my delivery date without informing me. Now it says it will be delivered on the 26th. Terrible service. No one is replying to my emails or answering my requests to chat. I paid $45 for express international shipping and didn‘t asked for proof to make sure I get my cards on time. They are still offering discounts and promising last minute options on their website. I am so disheartened and frustrated. This is not fair.

They promised my cards would be delivered on the 19th. I contacted them on the 19th as the website said my order was still "in production," not "ready to ship" or "on its way." After waiting on hold for customer service, someone answered and immediately hung up on me. I called back and, after 1 hour of waiting, gave up and tried their online customer service. After another 40 minutes was told my order would be delivered the following day (today). I still have no cards and website says "in production". I can't get in touch with anyone from the company. DO NOT ORDER FROM MINTED - GARBAGE CUSTOMER SERVICE AND THEY DO NOT DELIVER AS PROMISED (AND PAID FOR).

Ordered Christmas cards on the 9th for delivery on the 18th. When cards didn't arrive by 19th, I attempted to chat and call customer support. Chat kept getting disconnected, and call message says "your wait time is longer than 45 minutes". Website now says cards will arrive by 23rd, but it's the 20th and they haven't even shipped yet.

Horrendous reliability and terrible customer service. On hold for over three hours today on the phone. I was literally on hold so long twice the 55minute long recording just cut off….dead air.

Online chat function doesn't work tried 5 times. The hold message says I can hit 7 for a live chat -- functionality doesn't work tried it dozens of times.

Ordered and paid for expedited shipping. Checked online when they didn’t arrive on the date specified, THE CARDS WEREN'T EVEN IN PRODUCTION YET. No email to me, no notification whatsoever that they were going to fail to deliver.

Website claims they will expedite for free to meet my deadline…. I already paid for the most expensive expediting and we are past the deadline…. If you want to receive what you order and you have any desire to speak to the company when they fail to deliver DO NOT ORDER FROM MINTED.

This is the second year in a row that I have ordered holiday cards from Minted and the estimated date that they give you is always incorrect. And not one or two days off the estimated date, but an entire week! For the second year in a row, my holiday cards will be late. I will never order hoiday cards thru Minted again. I tried calling customer service and it was a 45 minute wait.

Horrible customer service. I ordered Christmas cards and they were promised to be delivered by the 19th, well it’s the 20th and they haven’t even shipped. I can’t get in contact with anyone from customer service, through calling, messaging, or live chat. I literally cannot speak with a human being about my order. So frustrating. I will never use minted again.

If you want to overpay, deal with UNBELIEVABLY inept customer service from top to bottom (email, chat, phone), be promised fake arrival dates, wait for envelopes that are sent separately from the actual cards, waste 7 hours of your life chasing them down, not get the envelopes and miss mailing your holiday cards - then Minted is the place for you.