Minted Reviews 

I ordered name cards with guest names but they arrived blank. Called customer service and Joi was extremely kind and helpful, immediately presented a solution that I was happy with! I should also mention that the quality of the cards and the artwork did surpass my expectations. I’ll probably order other products in the future

Minted has been great. I purchased a painting 4 years ago and it was perfect and it was shipped on time.
I ordered another painted canvas two weeks ago but it had a warped frame. So I called and their customer service representative was very helpful. She guided me through the process of getting a credit for the amount of that painting to purchase another painting which I did today. It went very smoothly and I will be getting my replacement painting next week. They have a wonderful Customer Service Department. I am very pleased with Minted.

I cannot say enough good things about this company. I have been working with Minted since their inception and they never fail to deliver exceptional products. We have designed tens of custom and semi-custom stationery products with them for my business and clients, and the products are amazing. I would highly recommend for all of your stationery needs, as well as gifting and artwork. Their customer support is also outstanding should you run into an issue, have a change request, or experience a problem with an order. The integrity of Minted and their products is phenomenal.

Overall the product is just not good, there is lacking functionality for gift registry, you can't attach a venmo or even create one. They collect emails but they will not allow you to export and are event not able to provide you a list of these emails.

You can email folks through the platform but responses will go to their support team. This should just be basic functionality or a basic level of customer support if an export is not provided.

I HIGHLY recommend using anyone else. Minted should really invest in a product team that can provide a basic positive experience.

We ordered baby shower invitations and thank you notes and would highly recommend Minted. We found a colorful contemporary design that matched our theme. We were thrilled that we could get the invitation and thank-you card envelope addresses pre-printed. We enjoyed a 20% discount as new customers, plus their price was reasonable. Minted saved our shower when I made a mistake on which envelope addresses to print. Their customer service reps put a rush on reprinting and shipping the correct envelopes. There was almost zero charge to us. They followed up along the way, and afterwards, to confirm that all worked out.

We ordered a large 24 x 30 inch framed canvas piece of artwork. For $500 I don't want to see any pixels, but the image was pixelated where the original brushstrokes came together. The online image just loked like brushstrokes but the actual product was pixelated. Their print process needs to be improved if they are charging these amounts. Or the online zoom-in funtion needs to show more detail so the customer can see it more closely. Such a bummer since I went with them over other competitors to avoid poor print quality.

Used Minted for a wedding website. Had a decent experience with them over holiday cards and I liked that they offered private events for weddings. As you can imagine weddings can be a bit touchy in terms of family politics. Ours even more so since my wedding has one foot in the old world.

On advice of their support, I sent out a test email and instead of just one test user, it went out to EVERYONE. A complete disaster and one that I'm going to end up spending considerable time and effort mitigating.

For prints or greeting cards, sure, why not. For weddings, hell no.

Micaela is the best concierge design assistant there, really has a knack for understanding the options and helping with decisions for invites. Great experience due to working with Micaela. Thanks for being amazing - from your 3:15 last minute meeting couple:)

Offer free but non custom samples that will take over 3 weeks to be delivered. Mine got 'lost' with Fedex and 7 days after I finally had recognition from their team it was lost. They said they would work on a replacement sample and would let me know when they would expect that completed. A sample. One invite with no customization that was ordered roughly a month ago; they cannot provide an ETA for a replacement. I don't have time to wait around for them to get here, unfortunately, and it's still just the SAMPLE.

Horrendous customer service. I have been doing photo cards for more than 20 years, but with these folks, the design tweaks were not clear that you had to specify them (due to a non user-friendly template. .. so that wasted 2 days) and then order. 1 minute after I pressed the proof button, I called about a mistake and they said it was too late and in production. Finally, a supervisor canceled that order, started another, got me expedited shipping (next day), I proofed it immediately, and now they're saying it will take SIX DAYS to get to me. That's not expedited shipping. . . even if it takes 2 days in production!!! Save yourself the premium price and a lot of grief and go with another supplier . . . like Shutterfly or Snapfish. I am STILL waiting for this order!!!!

Received bent wedding invitations. Chatted with customer service, and was assured that they would put through the replacement order and I'd get an email shortly. I have no email, and no indication in my account that the replacement order has been processed.

Minted.com has some of the worst customer service i have ever dealt with. We received our order for our wedding invitations on November 4th, because of the craziness of the holiday season we didn't get our invites mailed out Until the beginning of December. One of the items we ordered for our invitations didn't fit the invitation properly, so we called to return it. When we called we were told we would get a call back within 1 week to finalize our refund. We never got a call back. I called them back today (mid January) to see what was going on with our refund, and they said they sent me an email instead (went to my spam), stating they were denying our refund request. I escalated to a manager who called me back 30 minutes later, and he stood firm on the denial of our refund. I've been using minted as a professional photographer for my business for years, up until I was planning my own wedding with my fiancée I've never had a problem with them. After this I will never use minted again, and I will recommend to all the brides and grooms I work with to avoid minted as well.

We had a decent experience and feel lucky after reading here. Used for wedding invitations and suite and we got a bit of a late start after getting a quote from local stationer. That quote was absurd. There were some mistakes and quality control not there with minted but in general after some discounts for mistakes price was fair and invitations were nice. Got good help calling in and doing the free consult.

Minted is one of the worst vendors I have ever had the displeasure of utilizing, and I embarrassed to say I’ve tried using their services multiple times. Never again. I used Minted for my wedding website and invitation suite. First of all, the prices are absurd and I regret moving forward with my order. Second, the samples take forever to arrive. Third, my actual wedding invitations got lost in the mail and never arrived. It’s a pain to find their customer service number, and no one monitors the email inbox. So finally I was able to order a replacement of invitations, which arrived 2 weeks late, delaying my ability to send them out in a timely manner. The original order showed up at my door AFTER the wedding (5 months later). The wedding website functionality is not great, and adding or updating contact names/addresses is extremely difficult, making tracking of RSVPs very tedious and time consuming. On top of that, I gave the company another chance by ordering holiday/New Year’s cards and paid extra for expedited shipping. The cards never arrived. My replacement order never arrived. I had to request a refund and was unable to send anything out. I’m completely disappointed with their service and shipping through FedEx and would caution anyone, especially brides, NOT to use Minted for any purpose. Use Zola instead, they have fabulous customer service, functionality, prices, and shipping.

Purchased a card at local Target (actually two of the same card!). Have been going back every few weeks to check stock, no refills or sells before I get to store. Loved the card so much decided what would it hurt to reach out to Minted. Lovey representative I chatted with found the card and shared link to purchase. I bought 10 of the most perfect card. Thank you Minted, you all are wonderful!

Still no delivery ordered on 2nd january was told would be delivered the 9th january then the 10th then the 13th now not been delivered at all and company completely ignoring me so out of pocket and not received item shocking company to deal with

After being offered and accepting a refund from minted for the delay in my card shipment, they contacted me and told me that they would not honor the refund and instead offered me a 10% discount?????? What?????offer is in writing from them to me. WOW.

I can’t say enough terrible things about Minted. They have the audacity to charge significantly more than what the products are worth and then proceed to not even provide what you paid for and give you the complete run around with “customer service” when you try to get help. They allowed an order I made for escort cards and table number to go through and neglected to tell me until THREE DAYS before my wedding that they no longer had the style of card available and could not fulfill my order. Not only that I had to jump through even more hoops to get my money back. Don’t give this joke of a company your money. Find a local print shop who will actually care about you and appreciate your business.

I paid for “expedited” delivery, and I am still not sure if the order is correct. I wasted one hour and 42 minutes on chat trying to explain their error in my return envelope address not being printed on the backs of my envelopes. I happened to catch the missing return addresses on the original proof (I remember putting it in because they rejected my font as not coordinating with the recipient addresses on the front of the envelope).

With the time I wasted, they emailed me illegible proofs (too small to check out the spelling because it was a screenshot or the proof!)

I should have bought stick-on labels and paid someone to apply them. Furthermore, even tho I caught their error, I had to pay for new envelopes and get a refund later. What a nightmare for an already stressful time.

minted is an absolute joke.

not only did my invites cost almost $700 for my events, they got my order wrong four times. after the second time I called and they refused to let me speak to a supervisor and only wanted to offer 25% off for the inconvenience. they repeatedly offered to expedite my shipping and production, but lied time over time. every time i reprocessed the order i would have to call back to make sure they followed through on their word. this is the second and LAST time i will ever use them again. BRIDES, please lower your expectations and prepare to have a headache if you decide to use them.