Minted Reviews 

My daughter fell in love with these invitations. The interface on the website was easy, I was able to customize the invitation quickly and efficiently. Delivery was quick. Unfortunately, that’s where things got bad. The quality of the print was unacceptable. There was bleeding of the letters. I called customer service and they were quick to respond. We discussed how to possibly change it and there was a reprint sent within a couple of days. Unfortunately, this reprint also was poorly done. Same process although we changed the font and remove the foil and ordered another reprint. This reprint took somewhat longer, and unfortunately, the quality was not up to par. Certainly not for the money I spent. Through discussions with customer service, they responded appropriately, and I will say that I’m satisfied with the outcome.

My experience with mint was so easy. Their customer service reached out to me when I did encounter a problem via phone, which was so much easier than emailing them back-and-forth. They were very friendly and fixed any problems that arose in a prompt matter. Would recommend.

I have been a customer for years and have always been impressed with customer service the few times I have had an issue. Especially lately- I feel they have gone above and beyond with customer service.

I wanted to leave a review because I was quite wary of ordering from minted due to the reviews on here, but I'm happy to say I had a very positive experience. I ordered the save the dates for our wedding and everything went smoothly.
I loved the designs on the site which is why I took the risk because I didn't see anything I liked as much elsewhere, and I wanted to use the customisation tool to be able to add more photos. The free proofing service was genuinely brilliant, and I think I went back and forth for like at least 3 different tweaks until I was 100% happy, and reassured.
I felt the pricing was decent, comparable with other sites. Once I ordered, the order arrived exactly in the estimated delivery time frame, packaged really nicely, and everything in it was pristine which was a huge relief. We had the addresses printed on the envelopes and again, all were correct and looked great.
Would definitely consider using Minted again for our invites, and encourage others in the UK to give it a go.

I do not understand these reviews. I had a wonderful experience and that’s why I am a loyal customer of Minted. Did my wedding invitations with them and I couldn’t be happier. If there is something wrong, they will fix it and show accountability.

I didn’t enter a complete shipping address and the customer service rep handled the problem quickly with a professional and courteous demeanor!

I needed help today ordering my photo Christmas Cards. A kind and helpful Customer service rep assisted me and did a great job. Being 77 years old, the computer can be a challenge, but each year they patiently assist me. The cards are beautiful and the service 5-star!

Overall, I had a very good experience with Minted, having used them for our save the date postcards and our wedding invitation bundles. We didn’t use photos on anything, just their stationery designs with customized text. I thought the quality of the paper and the printed designs were excellent. I also needed my order turned around very quickly, and it was! I had everything delivered back to me in less than a week. I had some questions for Customer Service a couple of times during the process and found that they responded very quickly and thoroughly. It was easy to reach someone through the website messaging.

A couple of little things went wrong with the invitation order, which are detailed below. When I brought these things to the attention of Customer Service afterward, their response was quick, compassionate and professional. They even offered me a credit, which I felt more than compensated me for the small mistakes and the bit of stress caused.

These are the things that weren’t quite right:

Although it was very easy to upload my spreadsheet of addresses, and I could see that all addresses had loaded completely, they missed the first and the last guests on our list, so I had to hand write those envelopes. Afterward, they did offer to reprint those two envelopes and send them to me, but as I mentioned earlier I was under a tight timeline and needed to get everything in the mail asap.

I ordered coordinating envelope liners but did not end up using them because the color of the printed paper was much too dark, not as pictured on the website. This could have been avoided if I’d allowed myself enough time to request and evaluate samples, but I didn’t! I was pulling this all together very late in the game. I would recommend to everyone who’s ordering something like this online, you should always request samples so you’ll know exactly what you’re getting!

The other little glitch was that they sent me too many of certain items. It made me wonder whether I had ordered the right quantities. When I went back to check my order, I saw that I had ordered what I thought I did. They just ended up sending double the quantity of the belly bands, and 10 extra pieces of a couple of other things. All in all, this was not a problem for me other than making me wonder if I had ordered and paid for too many. It was just wasted material on their part. Better too many than too few!

I love the designs and the personalization options for the paper invitations and save the dates. I had issues with creating a QR code and the customer service team went above and beyond to help me! Every person I spoke to was helpful and warm and friendly. I found them all knowledgeable! I loved working with Sadie through the free design consult appointment provided. Thank you, Minted!

First time on ‘Minted’ for invitations. Many options, easy to scroll through. Ability to edit on the invite & save design. There’s a chat helper accessible along the side of screen that is in tune with your activity so interaction with it is relevant. Overall a good experience. I did call customer service re proofing & approval to print process. It was quick to get thru & they were extremely nice & helpful. Would use them again!

The customer service team went above and beyond trying to make things right when I wasn’t pleased with the photo quality of my wedding announcement cards. Each interaction I had with an agent was nothing short of pleasant and they offered me a solution I was happy with.

Terrible website interface. I spent two and a half days trying to customize 150 seating cards for my daughter's wedding. The 3 projects I created kept getting lost or the edits I made weren't saved. There were so many bugs in the software. I will say the customer service folks were wonderful each time I called. I'm anxiously waiting for the finished product now. I pray the cards look good as we are 3 weeks out from the wedding!!

Sent me improper amount of ribbons I ordered and kept questioning my authenticity and took too long for a refund. It delayed how fast I could send out my invites and would not recommend. Getting a refund was such a hassle and I ended up having two different ribbons used for my invites because they can’t count and refused to send me any more.

The invites came delayed. They didn’t display the currency or that our final invoice was in US dollars. It took them a week to find where in their website we could access this. Invites came all in the incorrect colours (half black half navy) envelopes weren't printed straight. When we reached out requesting a refund we got 25% plus shipping returned. $500 for 40 invites and the quality was awful. Don’t bother.

We had a terrible experience with Minted. We ordered Save the Dates and the photo quality was awful. When we reached out to customer service, we were met with what felt like AI-generated responses that repeated the same information and often contradicted each other. While we did eventually receive a refund, we were also told a corrected version would be sent, it never arrived.

We gave them another chance and ordered sample invitations, which were also lost in the mail, despite our address being correct and confirmed. It’s been a frustrating experience from start to finish. After multiple issues and no real accountability, we will not be using Minted again.

Navigating a website is not my forte and I must have missed a click or saved a older version but I ended up not ordering the addresses on my Thank You envelopes. Customer Service understood and not only gave me a 50% discount to reorder envelopes but they navigated the website for me put in the discount codes and saved me even more money by applying another discount, that they said I was eligible for and I didn't have to pay for express shipping. I was so happy I chatted with them instead of just trying to reorder the envelopes myself.

Total scam with expensive, poorly made products. Stay FAR away!!!! One good experience doesn't negate the thousands that people have had with this company! Go anywhere else honestly.

I ordered Save-the-Dates for my daughter’s wedding. They were very nice when they arrived, but once they were mailed, the color on the paper was worn off. They looked terrible when the guests received them. I contacted customer support and was offered 25% off and shipping refunded. That was an ok gesture. I think they should have offered more of a refund. Overall I’m fairly disappointed.

This was not only a good experience with this particular company but compared to all online returns, this was the best I’ve ever experienced.
This could not have been smoother.

Longtime Minted member. I always appreciated being able to see proofs and to talk with a human being about any changes to layouts, colors, etc. I also really liked the high quality cards and envelopes. I have ordered Christmas cards, graduation announcements, and formal party invitations with no trouble...until 2024. My Christmas card proof was awful. Carefully zoomed/cropped photos were all reset to original size and my wording was now wildly off-center. After going back and forth with them and getting it all reverted to my original layout, I received cards that had print issues (white lines running down each card, the result of a printer error). The company apologized that I wasn't satisfied, but nothing else. Since my membership runs through June, I decided to order my son's graduation announcements, hoping Christmas had been a fluke. I paid for both recipient and return addresses; however, the proof only showed recipient, not return addresses. Of course, the new system for requesting changes or reporting errors is so cumbersome...I finally got a reply, which told me that they confirmed I had requested and paid for return addresses on my order, but they had not added them - and could not add these back in at the proofing stage. "My apologies, you will have to place another order or just move forward with this order if you like everything else. You can order another set of envelopes. We recommend A4 size." No refund for the extra money paid, no offer to even *try* to make the current order right - but they thought it was totally okay to spend another $100 out of pocket for *extra* envelopes to replace the ones they botched - and that I had already paid for! Unbelievable!
I am stuck trying to cancel this order at the proofing stage (still no word on how to do this) and then placing another order and hoping they get it right. I just canceled my auto-renew membership, as well. So sad that their quality control and customer service have gone downhill. And look at their responses here at Trustpilot - all the same autoreply. Meh, Snapfish is cheaper. I'll go there from now on.
UPDATE
The "proofer" just kept telling me to purchase a separate set of envelopes at full price. Worse, once in proofing, if Minted makes a mistake they cannot fix, there is NO WAY for a customer to cancel the order. I had to escalate by writing an email to their help desk...and was then told the same thing - even though they made the mistake, they could not fix it and would not cancel the order. But the rep did offer me a coupon code to take $30 off the cost of purchasing a second set of envelopes (with me paying $70 out of pocket (before shipping) - for envelopes I'd already been charged for in my initial order! Outrageous!).
I wrote back, outlining all of the issues Minted had caused, demanded a refund, and warned that I would send copies of my communications with Minted to my cc company if they tried to put the incorrect order through. I was *finally* refunded. I deducted a star after all of this. The quality I had come to enjoy has waned, their proofing process appears to be straight AI bots, and their customer service is terrible. Avoid at all costs.