Minted Reviews 

Update:
I'm increasing my review after minted got me my order on December 11. I still wouldn't have used them originally if I'd known that would have been the arrival date but they were responsive once I made this original post.

Original:
I placed an order on December 3. I paid for the fastest shipping, which would arrive December 9. It's December 9 and I went to check my order and found that it's still in production. I tried to talk with the automated chat and it says my order arrival is updated to December 15 and they've upgraded to the fastest shipping for free (which I've already paid for). Dec 15 is almost two weeks after I placed the order and too late to send out Xmas cards. If I'd received any updates on the delivery time I would have taken this time to find an alternative. I will never use Minted again.

Horrible customer service experience. It started with a bad proof that was sent to us for approval. I spent over an hour online trying to get through to someone to fix it and that was after wife spent hours online attempting to fix it. The proof never really got fixed but we chanced it and ordered. The quality of the product is good however, once the cards arrived they did not send the envelopes to put them in. Another waste of hours of time trying to get someone only to be told they can’t promise expedited shipping as they don’t have co trop over that and that it’s the print qualities team to do that. I guess I don’t understand what customer service is there for if they can’t fix the problems. Overall, a HUGE waste of time and at the price of $300. Thanks but I’ll be taking my business elsewhere next year.

Excellent customer service. Addressed issue promptly and made it right through refund and ability to use discount.

“I wish I could give zero stars. I placed an order for Christmas cards featuring my son’s holiday photos, and they were supposed to be delivered by December 2nd. When that date came and went with no delivery, I had to call to find out what was going on. After 45 minutes on the phone, they changed the delivery date to some unknown timeline and told me I’d get an email from their production team, which never happened. I paid extra for expedited shipping, and that’s the only reason I even got a refund after all that hassle. The customer service was completely unhelpful and clueless. Now who knows when (or if) I’ll actually get these cards. Save yourself the headache and go somewhere else if you want your holiday memories on time.

Their customer service is useless. I ordered something time sensitive and it's late by weeks now and they won't issue a refund because they're listing items on their website made by third parties that they have absolutely no control over. The customer service emails keep going in circles saying they are there to help but are completely useless and do nothing to help.

I had accidentally selected the Express Service of Christmas Cards (no proof--direct to print). Contacted Minted right away and they could have said too bad, but instead went out of their way to find the print that was just sent to production and manually cancel for me. Luckily, I had time on my side, but they didn't have to do that. Maycy on their customer service team was super helpful. I've always loved their product (several years worth of Christmas cards in the running), but they went above and beyond today!

Excellent representative. Patient and very knowledgeable. Couldn’t have done it without her.

We ordered our wedding invitation suite from Minted and unfortunately I would not recommend it. While our design was beautiful and customizable, the quality of printing was very poor. There were stray marks on many of our invitation pieces, including the main invitation card, so some were not usable. When we contacted Minted they provided a small discount. Thankfully we had over-ordered so we did not have to ask for the pieces to be re-printed. Overall I would expect much higher quality printing for the price point. I don’t want couples in the future to have the same problem, so I would recommend against this.

Update: Minted reached out after responding to my review, but just summarized the discount I had already received, and didn't offer anything else.

1.)Received someone else’s order. Had to all but provide a blood sample to Minted to prove we were in fact not another couple with two huskies. That we were just a couple with one silver lab. Was asked to provide proof via pictures over 4x after I already submitted photographic evidence 2x. 2.)Received replacement order over a week later. Minted misprinted this order when they added a big x block at the end. And you guessed I had to provided pictures again. Sent 1x and was asked 2x more. 3.)Was advised they would overnight replacement order round 2 and overall attempt # 3. By overnight they meant they’ll send it to me in another week at the soonest. I didn’t realize a printing company has this much trouble printing. For anyone who needs something in a timely manner I’d shop elsewhere.

I order from Minted yearly, for our holiday cards. I appreciate the designs as well as the quality card stock. I’ve never had any issues. Today I needed customer service to help me change a photo, and the online rep was very patient with me and helped me for well over 30 minutes. The service was fantastic.

We have ordered from Minted before and loved our experience. This year, our order got mixed up and we mistakingly received the wrong order. I called customer service and the representative immediately processed a new order AND issued a refund for the troubles. It was above and beyond what I would have expected. Thank you, Minted (Alex was an amazing help & so kind!).

My Christmas cards were supposed to have a red background, instead they were a dark pink. When I complained, I was told I could get a replacement for 50% of the original cost.

I have used Minted for several years, and never had an issue. However, this year, there was a glitch. I was contacted by Naomi, a service representative and she took care of everything for me. Thank you Naomi!

I ordered my holiday cards 11/10. Still in production and they are moving the delivery date out again. Could mot get a supervisor on the chat. Bad customer service. No one would help. I’ll go so where else next year.

Pieces of my wedding "suite" were printed in different shades. Printer says they calibrate the machines each day and the color variation is because the pieces were printed on different days. Ordered a single piece to be replaced in the correct color and have now waited two weeks for the wedding invitation piece. $2000 wedding invitations. Each day is a different customer service person with no one to follow through on my order. These were ordered far in advance but now are going to be mailed late if I even get them from Minted.

New edit: Since Minted replied to this review saying they would contact me to make it right, they never did reach out or do anything. Horrible customer service.

New edit: I am now told by Trust Pilot that Minted wants more information or my review will be taken down. Everything I've said here had been discussed with multiple customer service people already. There is not much more detail that I can provide. They just never bothered to contact me after this. Like I said, pieces of my invite were printed in different shades, I was told it was a calibration issue with the presses and that I would get replacements right away. I did not. It took weeks. Well past my mailing date and no one kept track of my account. Every customer service rep I spoke to new nothing about my account. No follow up, no escalation of my order.

Minted did a phenomenal job responding to a customer service issue I had regarding an order. I appreciated their professionalism and speed in handling the issue.

In the past 24 hours, I have interacted with Mint multiple times. I've have been blown away by their outstanding customer service! I was experiencing some problems at my end on the app on my phone and later minted was having system issues at their end. At every juncture, customer service was exemplary. Kind, professional, caring and ultimately helpful. So refreshing in today's age of mediocre customer service! Thank you Minted for going above and beyond elegantly.

Minted just lost a customer of 10 years over a 20% discount on one order.

I order and send 200 holiday cards per year. For the last 10 years, I used Minted; this would have been my 11th year ordering their cards. Minted cards have always been more expensive, but I considered the price difference worth it. I save 30% per year with the Minted More membership.

The Minted card I designed for this year priced out at over $3.00 per card. With postage at nearly $0.80 per card, I couldn't stomach that. I receive 50% coupons from other companies, without having to pay a membership fee. Pricing card designs at competitor sites, I can get cards I am OK with for about $1.30 per card, and save 50%.

I called Minted to ask if they would match the 50% savings. Not the price per card, the 50% savings. For a customer that has ordered 2,000 cards from them over the last decade. Nope. They do not price match.

So, they lost me. Minted More membership cancelled, and no additional card sales to a very loyal customer. Would an additional 20% on one order really have been so hard?

I needed lots of help with my order. The design crew at Minted helped me with the details of my order and did exactly what I asked them to do. They researched spellings and fine tuned all aspects of my design. When I had an issue with getting addresses onto my envelopes they fixed it quickly and were lovely to work with. Everyone I encountered on the phone was professional and very, very helpful. 5 GOLD stars to all involved. Many thanks

I have been a Minted customer for years. Their 'proof' feature is so helpful. They have the best contact / address system. They have a wonderful and unique selection of products. And... we receive countless compliments on our cards every year. What more can you ask for?!