Minted Reviews 

Holiday cards are never delivered on time. Only support option is online chat with a very long wait.

After placing my order on 11/30/25 for Christmas cards, proofing and approving the product 12/1/25, selecting priority shipping to arrive by 12/12/25…I did not receive a single correspondence after the proof.
I called on the morning of 12/12 checking on the order. On the 42 minute call with Katia, she informed me my cards were being printed that day and I would have them by that evening…I responded the “same day that seems unrealistic” but she said we are working 24/7. I received an “canned” email stated the request to deliver as soon as possible. As I didn’t receive the cards on 12/12, I called early morning 12/13…during the 1hr 51min call I did speak to a supervisor Isaac…he informed me the cards haven’t been printed but he would put in request to find out the status because they have no way to speak to “production”??? Towards the end of the day on 12/13 I didn’t receive any new information…another call. This time speaking with Maraviha on the 44 minute call I was told there was a problem with the foil color and they “should”ship on 12/16. The order had to be canceled due to late arrival, hence the reason I Paid for Expedited Shipping to assure I would have them in time. Extremely disappointing, there is no communication with in this company, outsourced printing. Some of the worst run around ever!!! If you need products on a time frame, This Company Is Not For You.

I placed my very first order with Minted and accidentally used an old shipping address. I canceled my order right away, but when I went to place a new order, the system wouldn’t let me use my “first time customer 20% off” coupon again. I called customer service and the kind representative gave me a 30% off coupon + free shipping. This made my day! Thank you Minted!

I have been ordering from minted for over ten years. Not only are they late this year, but I have yet to be able to speak to a human being. This after hours of waiting on line on chat and the telephone. When one spends over $900 on cards, one expects much better customer service. At this point, I do not believe I will ever use them again.

I ordered holiday cards and paid $34.95 for expedited shipping with delivery date of Weds Dec 10. Instead they arrived very late at night on Thurs Dec 11. This has pushed my mail date out to Monday Dec 15 given post office hours. I tried to contact customer service to request a refund of the express shipping fee but it's impossible to reach anyone - the chatbot puts you in a queue and drops you after an hour. (That's a new one on me - the chatbot hangs up on you!) this seems to be the only place I can register a complaint. I would add that I also paid extra for heavier card stock (more than $5 per card!) because in past order from minted I've found the cards flimsy and scuffed. These are more substantial, but the edges are ragged and there are shreds of microscopic debris all over the cards from the trimming process. Just disappointing for the cost.

EDITED TO ADD:
The reply below from minted is completely specious. No one has "reached out to me." By what means exactly will someone be "reaching out to me" and when? I think some poor junior level person (or another bot) at minted is just cutting and pasting this message and no one has any intention of replying. If a live human at minted is reviewing these, please reply again to explain exactly how you intend to contact me and how you intend to resolve the issues which I have clearly stateed in my original review. Thanks.

I should know better - minted is completely incapable of printing and shipping orders in a timely manner. What good is receiving Christmas cards but no envelopes? Envelopes say "ready to ship" for days but sit there. Paying for expedited shipping is completely misleading.

Placed an order on 12/3 and to be delivered on 12/12. That’s fine. But 12/11 comes around and nothing has changed with my order, it hasn’t been made, hasn’t been shipped. Get a notification that it will now be delivered 12/15. And then another saying 12/17. I called 12/12, was on wait for 4 hours (have screenshots of the time on hold). Finally a lady answers and I explain I would like to cancel my order due to it be delivered so late now, and she hangs up on me! It was 100% not me since my phone was on speaker and I wasn’t touching the phone. So angry I waited 4 hours on hold to be hung up on. Please go to another business, this one is awful with terrible customer service.

We ordered Christmas cards and paid $34 for the most expedited shipping. It was ordered on Monday and the cards were supposed to be here on Friday. Come Friday,when I was supposed to receive my order, the status was that our cards were still printing. Expedited shipping is a rip off. At this point we will likely receive our cards when the free shipping was expected to arrive (Sunday-Monday). There is nothing holding a company accountable for honoring expedited shipping.

Cards didn't arrive on time. Impossible to reach customer service. Not a reliable company

I ordered cards on Dec 5th and expedited the cards. But while the cards came, the addressed envelopes did not! This defeats the entire purpose of the order; I cannot use cards without envelopes to send them in. The entire process turned into a nightmare that consumed three days just to discover their system cannot process ampersands. After an hour on hold the advice was to wait a day, clear cookies and try a different browser - I tried three browsers including Chrome, Safari, and Firefox. I called back and they said to use a different card - I tried with three different cards: Amex, Visa, and Mastercard. Nothing worked. The third try avised to try a different platform - I tried my iPhone, ipad and laptop - all failed! On the fourth day finally, customer service identified the system balks at ampersands - why don't they know that! They promised to expedite my order to compensate for the delays, yet while they rushed the cards, they forgot the envelopes entirely, rendering the expedited shipping fee and the cards themselves worthless.
The incompetence is staggering. Multiple platform failures, payment processing errors, and then fulfillment mistakes compound into an experience that wastes both time and money. They expedited half an order.
I paid extra for expedited shipping expecting a complete, functional product by Thursday (instead of the Monday it would have been if the system worked); instead, I have unusable cards and no way to send them. This company failed at every stage of the transaction from website functionality to their advice on trying useless solutions. Run far, Run fast. There are other companies out there!

FINAL UPDATE:
After a full week of emails, daily attempts to chat (no human), daily attempts to call the 800 number and being on hold for hours (again, never got a human) -- ONLY after leaving an honest review on TrustPilot about a terrible CS experience and giving updates about how no one follows up -- I *finally* have a refund. Moved Minted up a star, but will still be in no hurry to shop with them again. Seriously, figure out if you want to stay in business.

UPDATE:
Someone emailed to "make things right" by "sending new cards." It's a CHRISTMAS CARD, and CHRISTMAS IS NEXT WEEK. No, I don't need new cards, I need a refund.
Of course, again, no one has responded!

I ordered new cards from Paper Culture -- they are beautiful, came quickly, and were cheaper than Minted. Lesson forever learned, and I may never see the $100 I apparently donated to Minted.

Honestly this company should be sued for fraud, looking at all of the terrible experiences here. I'll be contesting the charge with my credit card company, but they may not remove it since a product (very poor quality, not how it was supposed to look) shipped.

.................
Will never use this company again.
Ordered holiday cards, and they came and looked terrible, the text did not look like it was supposed to, nor how it looked when I input the order.

For a solid week, I've daily tried to get someone to help with this mistake. I've emailed, I've "chatted" with a bot, I've called the 800 number. When I "chat" with a bot, they say they're "experiencing longer wait times than usual" and that I just need to sit there and wait, but I can't close the chat box, or I'll "lose my place in line." Fast forward 2 hours, still nothing -- no one is answering the chat.

When I call, I'm on hold for SEVENTY FIVE MINUTES and all they do is keep telling me there are "more than 10 people in line ahead of me."

No one has ever, even once, responded to my emails. I've sent them daily.

Disputing the charge with my credit card company now -- but if you value your time and sanity, do not bother using this company.

Minted is "replying" to negative reviews here saying that someone will be reaching out -- lol.
Trustpilot asked me to send my info so Minted could know I was a real customer and respond, so I sent everything -- order number, name, email etc., and *shocker,* no one has reached out to me!

This was my first time with Minted.As a new bride and our first married Christmas Ichoose the booklet card to tell our story. It was an oversight on my part that the envelope waas incorrect and I was chraged for it. Not only did I get Customer Service right away from the automated chat but the agent fixed everything and made all as right as it could be so I could send out my cards. I hav enever had a better customer service experience even in person. Amazing!

Love the cards I ordered but when I sat down to address the envelopes tonight, I realized there were only 32 envelopes for the 80 cards I ordered. I called customer service and was on hold for OVER AN HOUR before I gave up and hung up. This is unacceptable customer service. Not sure how I will get this resolved at this point. Extremely disappointed in Minted this year.

12/15/25 Happy to report that my issue has been resolved after leaving my complaint with the virtual assistant and I received my missing envelopes this morning. I appreciate the quick response and express mailing to rectify this issue.

I ordered our holiday cards on December 3rd. I paid for expedited shipping so they would arrive by today, December 11th. I checked the status of my order on December 8th, and saw that the delivery timeline had changed to December 11 - December 19th. I contacted customer service and was assured my holiday cards were in production and would arrive on time. Today is the 11th. I haven’t received my order. I contacted customer service again, and was informed that my order is still in “production.” The representative couldn’t tell me if my order has started being made. The representative was trying to be helpful. But, ultimately minted has overextended themselves.
I would have got my cards done locally if I had known that I could not get my cards on time.

This is my second year of switching to Minted. Last year they shipped late after I chose fast shipping so many of our cards were sent our days before the holiday. This year I finished our cards right after Thanksgiving. Minted takes two weeks to process under normal SOP which just seems very slow given the amount they charge ($300 for our order). Still waiting.

I will never use Minted again!!! The ink on my Christmas Cards was so faded. I have been on hold for OVER AN HOUR and no response. I understand that it’s Christmas but this is ridiculous and obviously just Minted trying to get out of taking responsibility.

UPDATE 12/23
****LOOK at these HOLIDAY CARD REVIEWS!!!**

MINTED COULD NOT DELIVER ON THEIR CARDS THIS YEAR! HUGE COMPANY FAILURE.

My order date: November 29th(NO proof requested)
Today's Date: December 23rd---Still NO CARDS

I've used Minted for years and just LOVE their cards. Not sure what happened this year but MINTED MUST look at this failure. It's a BIG DEAL.

Terrible production issues and communication.

Ordered Christmas cards on November 29th. I declined the proof so I could get them by December 9th(promised). Yesterday I was told they’d be to me by December 13th. Today I was told they’ll be to me by December 15th—essentially a week later. I would have never ordered from Minted if I was told I wouldn’t have them until Dec 15th.
Update:Just got off the phone with customer service—he told me Minted took too many orders and can’t produce them in the time frame promised. My cards have NOT been produced yet! Wonder if I will get them at all. Spent almost $300 on cards. What a waste of money!! They told me they’d expedite shipping but first they have to produce them.

I sense a class action lawsuit over false advertising. Any lawyers interested?

12/17 UPDATE

Cards ordered 11/29(NO proof requested)

Promised 12/9

New delivery date: 12/22—almost a MONTH after order was placed. I will toss them in the trash as I won’t be able to mail them then.

Good news: They refunded my money, as they should.

Bad news: First time our family won’t have holiday cards in 28 years!

They need a new CEO and production manager, for sure.

Thanks Minted. 😢

My Christmas card order is missing half of the cards! I cannot believe the carelessness of this company. I’ve been reaching out to customer service but ZERO results thus far. I thought this would e a step up from Shutterfly but it’s a huge step down. Avoid this company.

I ordered 40 custom Christmas Cards. When they arrived 12 of the cards were of a different family. I have spent 2 days and numerous hours on hold trying to talk to a customer service representative. To date I have no solution.
I finally reached an amazing customer service representative last night after being on hold for about 45 minutes. She took care of the whole situation. She re-ordered my cards, promised to expedite them and offered a refund. I wish I kept her name. She was fabulous.! if all of this comes to fruition, I will write a further review

Customer service is a disaster. My order was damaged in delivery and returned by the shipper to Minted. I have been on the phone for over 90 minutes, and there are still "more than 10 callers ahead of you." This will likely be a 3-4 hour on hold exercise. Its online service function is no better. Best to stay away.