Minted Reviews 

Worse company ever for online photo cards. Miss promised delivery dates and the phone reps only tell you that it is in production. Takes forever to get through to a live agent and the info they provide is basically useless. Would try one of the other companies if the cards are important...otherwise, plan at least 60-90 days ahead of when you need the delivery

I ordered Christmas cards. They were supposed to arrive on 12/10. Its 12/16 (almost 17) and they have not arrived. Everyday they said they are out for delivery and never show up. I contacted Minted and they said they are just delayed and they would monitor it. They did not resolve it, They did not offer to ship new ones. I asked for a refund and they said they would refund 15% of my order as it was 2 days late. Hm... Yet my order is never coming. By time they arrive it will be too late to mail out. Minted is more expensive that most Christmas cards. VERY disappointed.

Have used Minted for years. Holiday cards arrived today. Cards looked great but there were no envelopes. I had ordered them addressed to recipients. Waited one hour in queue for customer service to be told it’s too late to get the envelopes. They said plain ones would take two days to process before shipping . Terrible customer service and left me in a jam. Won’t use again

I ordered wedding invitations. The site pushes you to place an order and pay for it and then make edits afterwards but each edit goes through a lengthy process during which you and the customer service representative cannot make any modifications. After the painful editing process, the order was shipped and I got excited.

I have been waiting for my shipment for 1 week now. It went back and forth across the country via FedEx with no updated location for multiple days. I spoke with Eric from customer service who assured me a new shipment would be sent out immediately, as this is timely. He also stated he would send a follow up email which I could reply to him directly. The new order and email never arrived.

I have spent hours on the phone and on chat trying to talk with a representative and am still on hold as we speak.

This is by far the worst customer service experience I have ever had and I will definitely not be using Minted again. I will likely start my order over with a new company. They wasted 3 weeks of my precious time and have delayed the entire wedding planning.

I have been a loyal and happy Minted customer until this holiday order. The company is no longer what it used to be. Customer service is unhelpful, delays, delays, delays, with no reason. When will the production lab actually do their job? I would like my cards before Christmas. Is it even possible? So disappointed.

We have used Minted for many years, and for the first time, last year, we had a very poor customer service situation, but the actual quality of the cards has always been very positive. I decided to use minted again this year because the quality has been great for several years of holiday cards, save the dates, etc!

However, our holiday cards came today, and the quality of one of the photos (of course the most important one of our full family) is terrible! We look fuzzy, and it even looks like our eyes our closed, and they are not! We used a very high resolution photo, and the photos are very crystal clear on our proof that we approved! Minted was much higher priced than many other brands of holiday cards that we received this year, and all of them are much better quality!

I used to love Minted and used them for everything, especially because of their modern designs, quick shipping, and easy to use website.

This year I ordered Christmas cards and they came out horrible. The colors on the border are faded, the photo and borden is uneven, and there are multiple scratch marks across the cards. I cannot use them. And now we are 9 days from Christmas. I have been on hold with the customer service chat for HOURS in hopes of an overnight reprint and/or refund and to no avail. I'll be using Artifact Uprising next year.

There is a great selection on the MINTED site. Navigating through the options can be challenging. Customer service is awful. I waited 2 hours in queue on the phone and then they "closed" for the day. Today I connected with an agent in half an hour and then got disconnected in the middle of my call. Their virtual assistant was no better. It took me almost two hours to get an answer to a basic question.

I have been ordering from Minted for many years. This year I ordered about 140 holiday cards, they arrived on time. We chose a cute design with dark green ink and standard paper. When we folded the card, the white paper under the ink "broke" and it looked terrible. When I sent a photo to customer service, they reprinted the cards on higher quality paper (upgraded for free) and sent a new batch. No problem folding the cards this time. I was happy with that experience, though I think they should have warned people in advance that the dark designs need the highest quality paper.

Then I ordered a photo calendar with many personalized dates. There is an issue with the software such that when you save the design with all of your personalized occasions showing, you must re select all of your occasions before putting in the cart. While the calendar orders were in production, customer service checked the occasions for me and confirmed that they were all there. Happy with that.

Overall I would say that I used to love these cards. I am a little sad that the quality has gone down and the prices have gone up. The key with Minted, if you like their designs, which I do, is that you have to order early otherwise it will be a frustrating experience. I ordered cards mid-November and it was all pretty easy to fix the problems. I ordered the calendars mid December and it was very difficult to get a hold of customer service. I hope Minted continues to offer the discounts early so the early birds can still capitalize on the best prices.

I have been a minted customer for several years but was very disappointed by their intentional cheating the last 2 years. Both years I paid extra for quick shipment. Last year the order came several days late, but no refund was given of the expedited shipping charge. This year, the cards came and envelopes have not shipped at all. Their message says that they will refund the expedited shipping charge only if their envelope production is delayed. I think they are cheating people as there is no way to redress this. I waited on the phone for 4 hours to get to a representative and couldn’t. They have lost my business for ever.

This will be the last time we use Minted for our Christmas cards. Two years in a row they have messed up our cards. Last year the package went missing. This year they sent us someone else's order. They are issuing a full refund, but what's the point if I still haven't received the cards that I ordered in early December and we're a week away from Christmas.

Well, after arriving late, I received my cards from Minted. The cards were great, but they shorted me five envelopes. Really? This company has beautiful cards, but that doesn't matter when the deliveries are late and there are not enough envelopes. Granted the customer service team refunded my expedited shipping fee plus 25% off my order. Thank you, for that Minted, but I would've rather had my cards on time with enough envelopes.

Second year in a row, order very late. Too late for Christmas delivery, even though ordered on 12/11. Hideous customer service. Go with Shutterfly. They are head and shoulders above.

I ordered Christmas cards on 12/8 and paid for expedited delivery. They were supposed to be delivered today (12/15). Instead they haven't even shipped. Their customer service is a joke. I waited over an hour for their agent to get on a chat. I must have turned away for a moment. When the agent finally hopped on the chat, I didn't respond fast enough so she cancelled the chat and told me to call back. Minted used to be very good. Not anymore. They suck.

I have ordered from Minted over the past few years. Why do I keep torturing myself dealing with this company! I am done. If you go on there website as of today 12/16 it says if you order cards and rush them you will get them by the 19th. I ordered them on the 4th and was supposed to get them on the 14th then the 17t then the 19th and now the 20th. Do not believe what they are marketing in terms of timeframe! Tired of waiting weeks for Holidays cards and them changing the dates constantly. Expedited shipping is a farce. No one is reaching out to me and there is no way to call the company. Good Riddance.

My holiday cards (the ones I received a proof of) were sent to me with the back photo and text printed upside down! It's now takinng over a week for them to correct and send me back my cards. I likely won't get them in time for the holidays. I've emailed with many different customer service reps but none really seems to have any control over the process or really care about my problem.

***UPDATED - ALTHOUGH MINTED.COM REACHED OUT HERE FOR MY CONTACT INFORMATION TO FIX THE ISSUE THAT WAS A FARCE. THEY DID NOT REACH OUT AND INSTEAD SHIPPED THE DUPLICATE ORDER AND CHARGED US THE NEARLY $400 I HAVE BEEN TRYING TO CANCEL FOR DAYS. STAY AWAY FROM THIS COMPANY***

I'm on hold trying to discuss an issue with my order and have been waiting for almost 3 hours with no live person, always being told "there are more than 10 callers ahead of you." I've tried the chatbot on Minted.com and even there no person joins the chat. I reached out on Instagram and they responded: "Our team would be happy to assist you with this! If you could DM us the email associated with your Minted account, we’ll have someone on our team reach out to you." That was an hour ago and still nobody. I get it's a busy time of year but 3+ hours without being able to speak to someone is terrible customer service.

I ordered my cards on 12/3 with priority upgraded shipping to ensure delivery on 12/15. Today is 12/15 and my cards are "still in production." Their customer service phone number doesn't work (I've been disconnected twice) and have been waiting to talk to an online agent for over 30 minutes, with no avail. Have been a minted customer for 10 years but will NEVER use them again. I can't even talk to anyone to ensure my cards will actually make it to me prior to Christmas. What a waste of money and time.

I have been using Minted for years, and the past two years, their service has gone downhill. I placed an order for holiday cards on December 5th. I was given an estimated delivery date of December 15th, which is today. I checked the status of my order two days ago, where I learned my order had been delayed, and they were giving me a new estimated delivery date of December 17th. Unhappy with this, I reached out to customer service. I was told I'd be given upgraded shipping, and would still receive my order by my estimated delivery date. I received no updates after that, so I contacted customer service again this morning. I spoke with someone named "Karen" who was less than helpful. They told me my order is being produced, and I would receive a more accurate delivery date once it's finished. I asked what could be done to make it right, and they just kept telling me that's why I received upgraded shipping. Then they stopped responding. I waited 10 minutes without reply. Then I said I didn't appreciate being ignored, and they immediately ended the chat. I attempted to contact customer service again, but have been waiting over an hour, and have not been connected with anyone. So, not only do I not know when my order will be delivered, but I was treated badly by customer service. There was no empathy or resolution, and then they ended the chat. Last year, my order was delayed as well. I do not recommend this company if you want to receive holiday cards on time, or customer service reps who will help. Save yourself the time, money, and stress and order someplace else.

Spent quite a bit on holiday cards this year and paid a lot for rush order only for my cards to take nearly two weeks to print. I will never ever use Minted again. What a waste.