MOBILE BITZ Reviews 

I put a screen protector in Exhange Mall Ilford because the screen protector was not fixed in the middle, when I put the case on the phone the foil was slipping. I went back to explain nicely that it is not centered in the middle and it is not my fault .he answered that he could not help me and that it was not his fault.

I had a fantastic experience at the Mobile Bitz store in Westfield White City, all thanks to Talal, their exceptional customer assistant. From the moment I walked in, his warm and welcoming smile put me at ease.

Talal went above and beyond to assist me in choosing the perfect phone cover and even recommended complementary accessories for my device. His product knowledge and genuine willingness to help made the entire shopping process enjoyable and efficient.

I truly appreciate Talal's dedication to ensuring customer satisfaction. His expertise and friendly demeanor transformed my visit into a memorable one. In a world where excellent customer service is a rare find, Talal shines brightly as a top-notch professional. He not only helped me find the right products but also made me feel valued as a customer.

If you're looking for a positive shopping experience and expert guidance, I highly recommend visiting Mobile It at Westfield White City and seeking out Talal. He's the kind of customer assistant who sets a high standard for the industry and truly deserves recognition for his outstanding service. Thank you, Talal, for making my visit exceptional!

Just had my iPhone 11 screen replaced
Phone works fine and only took 20 mins
Good job 👍

Screen saver fitted on the 5/9/23 at the Lakeside stall in Essex on a Samsung S23 Ultra,started to lift pretty much the next day.
Went to the stall today 10/9/23 and the assistant was so unhelpful and wanted to charge me again .. blaming my case being to tight.. absolute joke ..don't bother and go somewhere else.
Waste of money and my time..

Very low offers to sell Mobile phone at Camberley store, at least 50% more offered online with Mazuma Mobile

Very good service and high quality products. Gaurang, from St. George Shopping centre, Harrow was very helpful, he did very good job.

We had a great experience at store managed by David and Talal. They are very professional and dedicated workers, with high level of service and good prices. I would recommend this store to anyone.

Watford branch: Dishonest in my opinion. Asked for a tempered glass screen protector. Was told they didn't stock them (inaccurate) and convinced to buy a silicone type cover (£20) they apply (probably bigger margin). I was not happy with the bubbles but was told the heat of the phone would sort it out. Reassured could return. A week later bubbles was worse not better. Attempted to return but was told by a colleague they didn't refund screen protectors. He wanted to reapply suggesting his colleague didn't apply it properly but I declined as clearly not the issue. He finally installed a tempered glass protector (suddenly now in stock) but £10 cheaper. Didn't refund me the extra £10 paid for more expensive cover. To make matter worse the screen he applied is not center and already lifting on the side. £20 paid for nothing. Previously used this company and was happy but never tried to return anything. Would never use again.

Wandsworth done another fantastic job for us today

Highly recommend, good quality, reasonable prices, prices haven’t gone up, despite other retailers increasing prices weekly

Poor customer service, my son bought a phone case 2 weeks and it has snapped on the side. I tried to take back and exchange for another one and what told no as it wasn’t faulty when bought. Will not buy from them again . DOCNOT BUY FROM THIS SHOP

I was charged £30 to get my phone unlocked from provider EE to sell my phone on and I have found that they are charging people for this service when all network providers are doing this for free!!! Save yourself the money and get it unlocked with your provider before selling. They told me also it failed to unlocked after a week of waiting EE told me it got unlocked 1 day after I gave them the details.

Very pleased with the service I received from the very helpful, knowledgable friendly staff.
My iPhone screen needed replacing, this was done within a hour whilst I did some shopping.
Highly recommend their service.

Many thanks

I came in shop at weekend asked how much to fix my phone.
The guy told us and we said be back as I didn't have time to fix due to car park.
Today popped in and the same guy fixed it then as he handed it back he changed price!! He originally said 25!! We ended up paying 45!! Fuming! The button for home screen was fine..now it is stuck!!
Avoid!!!! I now need to try and get another one sorted as this one is buggered..cheers mate!!

Paid to get my screen fix, fell off after 5 months so took it back because the website clearly states 1 year warranty. Drive 40 minutes to lakeside after calling mobile blitz and explained what had happened. The guy inspected the phone and agreed to change the screen for free. After coming back to collect he then tells me that I have to pay now because he made a mistake. Disgraceful customer service

Absolute rip off. Been waiting 3 weeks for phone to be unlocked. Been back 5 times and all the rude sales man keeps saying is tomorrow, it will be done by tomorrow
COWBOYS

Complete cowboys, took my phone here to have the screen repaired and it was in full working order. Facial recognition now doesn’t work and was fine before. Went back to the store the next day and the refused to fix the problem or offer any resolution. One top of this are extremely rude. I would avoid

All crap products and Chinese and try to. Copy mobile outfitters for their cheap version of wrapping !!!! Terrible services and most important fake screens used for repair!!!

Purchased a screen protector from the Basingstoke branch.
The protector lasted just a few days before being heavily scratched. Within 5 days the protector shattered.
Working from home, the phone hasn’t been near anything capable of scratching it. A sofa, a desk and in my hands.
Having seen other reviews on here with similar issues, it would seem the cheapest, poorest quality materials are being used with marked up prices!
Was begrudgingly given a replacement but then told I wouldn’t be able to obtain any refund or replacement in future. What ever happened to consumer rights?
DO NOT USE THESE STALLS.

If I could give this place in Preston -100000 stars I would!
Manager or the store in fisher gate Extremely sexist, called me a liar, tried to get me kicked out the store by a security guy who didn’t bat an eye lid at what was happening, with my 5 year old daughter not to mention I’m 6 months pregnant! The stress this narsarsist has caused me this afternoon over my screen being repaired by this company and cracking in the same place again!!!! Wouldn’t help! Stay clear!!!!