I ordered a spare battery for my powered wheelchair. It arrived safely packaged very quickly. One happy customer who can now travel further without having to stop for a few hours to charge a battery... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Delivery was spot on - within 24hours. Easy assembly but brakes needed more adjustment than just tightening.Caused no real problem. Just walking now for my girlfriend to start using it to help her rec... Toon meer
Bedrijf heeft geantwoord
Was the first time using this company for my mum would recommend them. Ordered online which was so easy to navigate. I ordered the small wheeled compact wheelchair. Delivery was so quick. Easy to asse... Toon meer
Bedrijf heeft geantwoord
Very helpful company. A bit slow to respond to emails (but so am I occasionally!). However, once I contacted them by phone, they couldn’t have been more helpful! Their mobility products are first cl... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Mobiliteitsmiddelen leverancier
- ook in
- Assistieve hulpmiddelen leverancier
- Medische apparatuur leverancier
- Medische benodigdheden winkel
- Rolstoelenwinkel
- Ziekenhuisbenodigdheden
Over Mobility Extra
Geschreven door het bedrijf
View our Powerchair Range View our Scooters Guide to Finding the Right Powerchair for You
At Mobility Extra, we are here to support you on your journey to better mobility.
We are a family-run business based in Essex, committed to making high-quality mobility products available at competitive prices. Our mission is to help people transition to a more independent and practical mode of mobility, improving quality of life with excellent products and outstanding customer care.
At Mobility Extra, we are here to support you on your journey to better mobility.
We are a family-run business based in Essex, committed to making high-quality mobility products available at competitive prices. Our mission is to help people transition to a more independent and practical mode of mobility, improving quality of life with excellent products and outstanding customer care.
Our Promise to you
Geschreven door het bedrijf
- Trusted UK Supplier
- Mobility Extra is a family-run UK business dedicated to making high-quality mobility products more affordable and accessible online. We focus on delivering excellent customer care, from the first enquiry through to after-sales support, with UK-based staff always ready to help. Our products are built for reliability and peace of mind, with and spare parts held in the UK. We are committed to giving our customers greater independence and a better quality of life.
100% Satisfaction Guarantee
We offer a 14 day guarantee. If you aren't happy with the quality or if it isnt right for you we offer a 14 day return policy.
We are so confident that your new purchase will exceed your expectations, if you let us know in writing within 14 days of receiving the item if you are not completely satisfied with it we will offer a refund.
We understand that products will be opened and examined, but in the event of a return, the product must be delivered to us in a state that is suitable for sale. Mobility Extra must receive them in an excellent condition, any goods returned with scratches, dents, scuffs or require replacement or repair, will be charged to the sender.
Contactgegevens
Unit 8, Mead Park Industrial Estate, Riverway, Harlow, CM20 2SE, Essex, Verenigd Koninkrijk
- 01992 236096
- sales@mobilityextra.co.uk
- www.mobilityextra.co.uk
4,8
Uitstekend
629 reviews
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Antwoord van Mobility Extra
Thank you for the lovely review! We hope to see you again in the future. 😊
They do not honour their 12 month…
They do not honour their 12 month warranty. Do not buy from them.
I purchased a powerchair from this company in November 2025 after fundraising for it while living with stage 4 cancer. Since then, the chair has had countless problems, and every time I have contacted them for help, I have felt that the blame has been placed on me rather than the issues being properly addressed.
The chair is mainly used to get me to and from hospital appointments, yet it has broken down multiple times and left me without a chair. Most recently, I was told that a tyre which has split open after only six months of use is not covered under warranty because it is considered “wear and tear”. I do not see how this could happen from normal wear & tear as such a new chair.
I was also provided with a courtesy chair which fell apart while I was out alone after only a few days of use, causing me injury. When I raised concerns, I did not feel that I was believed despite having evidence of what happened.
I was told I should have reported certain issues within 48 hours of receiving the chair, despite the fact that some problems developed over time through normal use.
The list of problems has felt endless. What should have been a vital piece of mobility equipment has instead become a constant source of stress. As someone living with stage 4 cancer, I need reliable equipment and support. Unfortunately, that has not been my experience.
I have now lost confidence in both the chair and the company. The chair needs fixing and they have said they’ll look at it but I have to pay for shipping. This would be the second time I’ve send my chair out to them.
They also suggest they have given me parts out of warranty and when I questioned what parts and they never answered.
27 mei 2026
Review zonder uitnodiging
Antwoord van Mobility Extra
Hi Brittany,
Thank you for your review, and we are genuinely sorry to read this. We understand how much you rely on your chair, and we do not take that lightly.
Throughout your ownership, we have responded to numerous requests for assistance and have supplied replacement parts, repairs, technical support, and a courtesy chair in an effort to keep you mobile. On several occasions, support was provided as a goodwill gesture beyond our warranty obligations.
As with all mobility equipment, our warranty covers manufacturing defects and faults in materials or workmanship. It does not cover wear-and-tear items or damage resulting from impact, accidental damage, or general use. All warranty claims are assessed based on the condition of the component when inspected by our technicians, and we apply these terms consistently and fairly.
We have always been willing to investigate any concerns raised and have offered inspection, repair, and support in accordance with our warranty terms throughout. We do not accept the suggestion that your concerns have been ignored or that assistance has not been provided — we have worked hard to support you at every stage.
We remain open to helping further should you wish to get in touch with our team directly, and we genuinely hope we can find a resolution that gets you back to where you need to be.
Great experience and product.
I have been soooo impressed with the after sales I have received. I can honestly say that the whole experience has been nothing short of fantastic.
Thank you Tommy and the whole team.
26 mei 2026
Antwoord van Mobility Extra
Wow, thank you so much for such a wonderful review! We're thrilled to hear the whole experience has been fantastic, and we'll be sure to pass your kind words on to Tommy and the rest of the team, it really does mean a lot. We hope to continue looking after you for a long time to come!
Excellent customer service
I purchased a rollator from mobility extra which wasn't suitable for my mum. Tommy at Mobility Extra was incredibly efficient in organising the returns.
Excellent family company providing exceptional customer service.
Thank you
3 juni 2026
Review zonder uitnodiging
Antwoord van Mobility Extra
Thank you so much for your lovely review! We're really sorry to hear the rollator wasn't quite right for your mum, but we're so pleased Tommy was able to help make the returns process as smooth as possible. We hope you find the perfect solution for her soon, don't hesitate to reach out if we can help further!
Buying was straight forward and…delivery fast
Buying was straight forward and delivery within a couple of days, only brought recently, hopefully my husband can use it well and be a little more independent
27 mei 2026
Antwoord van Mobility Extra
Thank you for the kind words! We're glad the buying process was easy and that your order arrived quickly. We hope your husband gets great use out of it and that it helps with his independence, that really does mean a lot to us to hear. 😊
Excellent service from start to finish
Excellent service from start to finish, very prompt delivery. Thanks so much.
26 mei 2026
Antwoord van Mobility Extra
Thank you so much for taking the time to leave a review! We're delighted to hear you had an excellent experience from start to finish and that your delivery arrived promptly. We hope to serve you again in the future!
Fast service with updates too
22 mei 2026
Antwoord van Mobility Extra
Thank you for your review! We're really pleased you received fast service and were kept updated throughout, we always aim to keep our customers in the loop. We hope to see you again soon!
Antwoord van Mobility Extra
Thank you so much for your kind words! We're really pleased to hear your order arrived on time and that you had an excellent experience with us. We hope to see you again soon!
Super fast service
Ordered, despatched and received immediately. Really fast and excellent service
20 mei 2026
Antwoord van Mobility Extra
Wow, thank you for the fantastic review! We work hard to make sure orders are processed and dispatched as quickly as possible, so it's great to hear that showed. We look forward to serving you again!
So far so good
Very good order on line so easy to do let me know at every step haven’t tried goods yet but up to yet everything going well
20 mei 2026
Antwoord van Mobility Extra
Thank you for taking the time to leave a review! We're glad the ordering process was straightforward and that you've been kept in the loop every step of the way. We hope you love the goods when you get to try them, please don't hesitate to get in touch if you need anything!
I thought the instruction book was not
I thought the instruction book was not good enough. For instance there was no mention of locking brakes or how to lock it when parking.The pictures were poor also. Pity, because the wheelchair is fine.
19 mei 2026
Antwoord van Mobility Extra
Thank You for the feedback, we are in the process of renewing all of our user manuals and we understand how they can be improved.
Antwoord van Mobility Extra
Our customer service team as on call 6 days a week, ready and waiting to help!
Same fantastic customer service
Same fantastic customer service, nothing is a problem for them. Recommend to anyone.
15 mei 2026
Antwoord van Mobility Extra
Much appreciated Gary, we aim to please!
This company has gone above and beyond…
This company has gone above and beyond to help me out with anything I have asked, or any problems I had with delivery services, I would definitely use them again and I have told people about the website to look for services.
13 mei 2026
Antwoord van Mobility Extra
Thank You for your kind words!
Very pleased with order from Mobility…
Very pleased with order from Mobility Extra. Order arrived well packed at expected time.
12 mei 2026
Antwoord van Mobility Extra
Glad to hear it!
The company is very helpful and the…service
The company is very helpful and the delivery was fast and delivery was within the time I was told
12 mei 2026
Antwoord van Mobility Extra
Happy to hear it arrived in the punctual manner we strive for!
Electric Wheelchair from Mobility Extra …
Great service from Tommy and the team at Mobility Extra, thanks.
5 mei 2026
Antwoord van Mobility Extra
You are most welcome!!
Size of Carton
Was surprised at the size of the carton. Tough on delivery people. Thought it might have come with a few smaller cartons. Takes up a fair area of our lounge. Not accessed yet. G
8 mei 2026
Antwoord van Mobility Extra
Our powerchairs and scooters arrive fully assembled for greater ease to the customer
Antwoord van Mobility Extra
You are most welcome Coral!
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