Banner for Mobility Extra

Mobility Extra Reviews 

629
•
TrustScore 5 uit 5

4,8

We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie

Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie

Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I ordered a spare battery for my powered wheelchair. It arrived safely packaged very quickly. One happy customer who can now travel further without having to stop for a few hours to charge a battery... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Delivery was spot on - within 24hours. Easy assembly but brakes needed more adjustment than just tightening.Caused no real problem. Just walking now for my girlfriend to start using it to help her rec... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Was the first time using this company for my mum would recommend them. Ordered online which was so easy to navigate. I ordered the small wheeled compact wheelchair. Delivery was so quick. Easy to asse... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Very helpful company. A bit slow to respond to emails (but so am I occasionally!). However, once I contacted them by phone, they couldn’t have been more helpful! Their mobility products are first cl... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Mobiliteitsmiddelen leverancier
  2. ook in
  3. Assistieve hulpmiddelen leverancier
  4. Medische apparatuur leverancier
  5. Medische benodigdheden winkel
  6. Rolstoelenwinkel
  7. Ziekenhuisbenodigdheden

Over Mobility Extra

Geschreven door het bedrijf

View our Powerchair Range View our Scooters Guide to Finding the Right Powerchair for You
At Mobility Extra, we are here to support you on your journey to better mobility.

We are a family-run business based in Essex, committed to making high-quality mobility products available at competitive prices. Our mission is to help people transition to a more independent and practical mode of mobility, improving quality of life with excellent products and outstanding customer care.

Our Promise to you

Geschreven door het bedrijf

Trusted UK Supplier
Mobility Extra is a family-run UK business dedicated to making high-quality mobility products more affordable and accessible online. We focus on delivering excellent customer care, from the first enquiry through to after-sales support, with UK-based staff always ready to help. Our products are built for reliability and peace of mind, with and spare parts held in the UK. We are committed to giving our customers greater independence and a better quality of life.

100% Satisfaction Guarantee

We offer a 14 day guarantee. If you aren't happy with the quality or if it isnt right for you we offer a 14 day return policy.

We are so confident that your new purchase will exceed your expectations, if you let us know in writing within 14 days of receiving the item if you are not completely satisfied with it we will offer a refund. We understand that products will be opened and examined, but in the event of a return, the product must be delivered to us in a state that is suitable for sale. Mobility Extra must receive them in an excellent condition, any goods returned with scratches, dents, scuffs or require replacement or repair, will be charged to the sender.

Contactgegevens

4,8

Uitstekend

TrustScore 5 uit 5

629 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

4,8

Alle reviews

(629)

202 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 4 van de 5 sterren

Adult pushchair

The chair arrived in good condition although the delivery firm did miss the stated day. No fault of Mobility Extra who sorted it out immediately.

2 april 2026
Logo Mobility Extra

Antwoord van Mobility Extra

We hope you enjoy using your C-2 transit wheelchair!

Beoordeeld met 5 van de 5 sterren

Excellent customer service

I ordered a lightweight wheelchair for my elderly mum, the delivery was fast and efficient. There was a technical problem with the wheelchair and I contacted the company, they replied very quickly and were very helpful with trying to sort the issue out. The problem was to do with tge mechanism so they arranged to send a replacement and as I needed urgently to attend a family funeral they ensured it would arrive in time.
Excellent and professional customer service and I would highly recommend Mobility Extra and would use them again.

2 april 2026
Review zonder uitnodiging
Logo Mobility Extra

Antwoord van Mobility Extra

Customer service is very important to us and im glad we were able to assist you with your C-2 manual wheelchair in a speedy manner!

Beoordeeld met 3 van de 5 sterren

Delivery company questionable

Great response to questions, however delivery company not so reliable, was lied to regarding failed delivery, after several messages a new delivery date was arranged 48hour later. If this hadn’t happened would of happily given 5 stars.

30 maart 2026
Logo Mobility Extra

Antwoord van Mobility Extra

Thank you for your review and for the kind words about our team's responsiveness. We're really sorry to hear about the experience with the delivery — being told a delivery had been attempted when it hadn't is simply not good enough, and we completely understand the frustration that caused.

We take delivery reliability seriously and we have raised this with our courier. We're glad we were able to get a new delivery date arranged, but we appreciate that the delay and the inconvenience shouldn't have happened in the first place.

We hope you're enjoying the chair and please don't hesitate to get in touch if there's anything else we can help with!

Beoordeeld met 5 van de 5 sterren

I am very pleased with my mobility scooter

I am very pleased with my mobility scooter it was delivered well within the time stated, the man that delivered it was very polite, the scooter was packed very well and assembly was quite strait forward

30 maart 2026
Logo Mobility Extra

Antwoord van Mobility Extra

Its great to hear you are pleased with your mobility scooter!

Beoordeeld met 5 van de 5 sterren

Beautiful wheelchair!

My wheelchair arrived not the next day but the day after and it was perfect! I was so pleased with everything, my last wheelchair was heavy and everything was just hanging off, It was 30 years old,
Looking forward to another 30 years with this lovely chair

30 maart 2026
Logo Mobility Extra

Antwoord van Mobility Extra

Hey! We hope you enjoy your C-2 wheelchair!

Beoordeeld met 5 van de 5 sterren

Super quick delivery

Super quick delivery, great product price and very helpful after care

25 maart 2026
Logo Mobility Extra

Antwoord van Mobility Extra

We really appreciate the review!

Beoordeeld met 5 van de 5 sterren

We were welcomed as we arrived to view…

We were welcomed as we arrived to view wheelchairs. Demonstrations were comprehensive and knowledgeable. No pressure to purchase and when we decided to buy the sale and delivery arrangements were satisfactorily arranged.

24 maart 2026
Logo Mobility Extra

Antwoord van Mobility Extra

Customer service and product quality are very important to us and all our customers so thank you for the review!

Beoordeeld met 5 van de 5 sterren

Had my chair over a year now and I love it…

Had my chair over a year now and I've gone from bedbound to finding my world grow daily to the point where I have been able to become somewhat independent again and start a new life so to say this company is great is just the tip of the iceberg. So quick to help with any issues even when the dog takes a liking to munching armrests. I can't thank them all enough for giving my life back

31 maart 2026
Review zonder uitnodiging
Logo Mobility Extra

Antwoord van Mobility Extra

Its amazing to hear such a positive review about us!

Beoordeeld met 5 van de 5 sterren

I bought my the MX-2R on Sunday 22nd

I bought my the MX-2R on Sunday 22nd. The phone line was shut but they answered on WhatsApp very quickly and answered all my questions so I could understand how it worked. I was very impressed. I got the chair delivered on Wednesday 25 which was very quick! I am so happy with the chair. The stick to drive it is very sensitive and doesn’t need a lot of pushing which is fantastic for my hands because I struggle. I was very impressed and would recommend the chair to anyone but also tell people your customer service is excellent. Thank you so much for all your help again!

25 maart 2026
Logo Mobility Extra

Antwoord van Mobility Extra

Customer service is a top priority and Im pleased to hear we were able to assist you on a Sunday! The MX-2R is a fantastic chair and we wish you many happy miles in it!

Beoordeeld met 5 van de 5 sterren

Outstanding customer service!

Absolutely fantastic service on a Sunday afternoon out of hours! We have just purchased an MX-2R Powerchair on line. We have tried a number of alternative chairs in local shops but were keen to try and find a stockist to try this particular model. We sent a WhatsApp message on a Sunday afternoon to ask for local suppliers, we were not anticipating a response today - but had a message back immediately! Unfortunately there is no local supplier but we received an excellent service with many questions asked and answered in great detail which allowed us to go ahead and order with confidence. Very excited to try the new chair!

22 maart 2026
Review zonder uitnodiging
Logo Mobility Extra

Antwoord van Mobility Extra

No matter what day of the week or time of the day we are here to help!

Beoordeeld met 5 van de 5 sterren

I purchased a second hand wheelchair…

I purchased a second hand wheelchair knowing nothing about it. I called Mobility extra and spoke to Tommy. He was brilliant and explained exactly what I needed to do and he was more than happy to explain everything

16 maart 2026
Review zonder uitnodiging
Logo Mobility Extra

Antwoord van Mobility Extra

Thanks for the review!

Beoordeeld met 5 van de 5 sterren

Great quality product at an amazing price

Really pleased with the quality of the folding manual.wheelchair. the booklet isn't particularly helpful as I didn't know how to lock the wheels when the wheelchair is stationary but a quick email and a very speedy response soon gave me the answer I needed. Excellent customer service, speedy delivery, amazing value for money and a quality product.

11 maart 2026
Logo Mobility Extra

Antwoord van Mobility Extra

We hope you enjoy using your C-2 wheelchair!

Beoordeeld met 5 van de 5 sterren

Really liked the next day delivery have…

Really liked the next day delivery have just tried scooter and i am very happy with its performance and how easy to fold thank you very much

14 maart 2026
Logo Mobility Extra

Antwoord van Mobility Extra

The SF-3 scooter is brilliant and Im glad to hear you thought so too!

Beoordeeld met 1 van de 5 sterren

Has not arrived yet!

Has not arrived yet!
James McIntyre8p

9 maart 2026
Logo Mobility Extra

Antwoord van Mobility Extra

Hi James, we are pleased to hear your wheelchair arrived. It was in fact delivered within the 4-7 day slot due to your remote location.

Beoordeeld met 5 van de 5 sterren

The walker is beautifully made

The walker is beautifully made but not for me.
It does not open wide enough for the width of my shoulders and I have trouble with severe pain in my elbows when they take the weight of my body.
I am requesting a refund
J K

4 maart 2026
Logo Mobility Extra

Antwoord van Mobility Extra

No problem at all, we will be happy to process your refund

Dit is Trustpilot

Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.

Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.

Lees meer over Trustpilots reviewproces.

Hier vind je 8 tips voor het schrijven van een goede review.

Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.

Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.

Lees meer