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Mobility Extra Reviews 

629
•
TrustScore 5 uit 5

4,8

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I ordered a spare battery for my powered wheelchair. It arrived safely packaged very quickly. One happy customer who can now travel further without having to stop for a few hours to charge a battery... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Delivery was spot on - within 24hours. Easy assembly but brakes needed more adjustment than just tightening.Caused no real problem. Just walking now for my girlfriend to start using it to help her rec... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Was the first time using this company for my mum would recommend them. Ordered online which was so easy to navigate. I ordered the small wheeled compact wheelchair. Delivery was so quick. Easy to asse... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Very helpful company. A bit slow to respond to emails (but so am I occasionally!). However, once I contacted them by phone, they couldn’t have been more helpful! Their mobility products are first cl... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Mobiliteitsmiddelen leverancier
  2. ook in
  3. Assistieve hulpmiddelen leverancier
  4. Medische apparatuur leverancier
  5. Medische benodigdheden winkel
  6. Rolstoelenwinkel
  7. Ziekenhuisbenodigdheden

Over Mobility Extra

Geschreven door het bedrijf

View our Powerchair Range View our Scooters Guide to Finding the Right Powerchair for You
At Mobility Extra, we are here to support you on your journey to better mobility.

We are a family-run business based in Essex, committed to making high-quality mobility products available at competitive prices. Our mission is to help people transition to a more independent and practical mode of mobility, improving quality of life with excellent products and outstanding customer care.

Our Promise to you

Geschreven door het bedrijf

Trusted UK Supplier
Mobility Extra is a family-run UK business dedicated to making high-quality mobility products more affordable and accessible online. We focus on delivering excellent customer care, from the first enquiry through to after-sales support, with UK-based staff always ready to help. Our products are built for reliability and peace of mind, with and spare parts held in the UK. We are committed to giving our customers greater independence and a better quality of life.

100% Satisfaction Guarantee

We offer a 14 day guarantee. If you aren't happy with the quality or if it isnt right for you we offer a 14 day return policy.

We are so confident that your new purchase will exceed your expectations, if you let us know in writing within 14 days of receiving the item if you are not completely satisfied with it we will offer a refund. We understand that products will be opened and examined, but in the event of a return, the product must be delivered to us in a state that is suitable for sale. Mobility Extra must receive them in an excellent condition, any goods returned with scratches, dents, scuffs or require replacement or repair, will be charged to the sender.

Contactgegevens

4,8

Uitstekend

TrustScore 5 uit 5

629 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,8

Alle reviews

(629)

202 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Superfast

Superfast! Ordered a mobility scooter on line, 24hrs later it was delivered to my home. Very pleased with the scooter and price, much lower than bigger care companies. Had to ring for initial advice and was answered immediately, no connection music! Gentleman was helpful and sorted us out quickly. Would recommend highly.

2 maart 2026
Logo Mobility Extra

Antwoord van Mobility Extra

The SF-3 scooter is amazing so its great to hear such positive feedback!

Beoordeeld met 5 van de 5 sterren

Impressed

They were very efficient i ordered my part for my wheelchair on Monday and it was delivered express delivery got it the next day, the man I spoke to was very nice on the phone. Impressed

23 februari 2026
Logo Mobility Extra

Antwoord van Mobility Extra

Thanks for the kind review!

Beoordeeld met 5 van de 5 sterren

Excellent service

Excellent service , quality looks good , so far im very happy but i cant comment on longevity or reliability yet , i have no concerns and expect good results in both those areas tho

23 februari 2026
Logo Mobility Extra

Antwoord van Mobility Extra

Service and quality are very important to our brand so we appreciate the review saying the same!

Beoordeeld met 1 van de 5 sterren

I purchased a folding mobility scooter…

I purchased a folding mobility scooter as I cannot walk unaided so this was to let me get out and about … unfortunately I became ill on the day it was delivered and it stayed in the box until I was well enough to open and take it out. I found it very uncomfortable to sit as the back wasn’t adjustable and felt it pushed me forward and on going outside on the uneven ground jarred all my joints very painfully as there is no suspension yet it states that it is a comfort ride. It most definitely is not. I only managed to use it three times and asked for a refund as I wanted to return it as I cannot use it as it is much too painful. They refused. It was out of their 14 day rule . I will not be buying from them again nor will I recommend them!

23 februari 2026
Review zonder uitnodiging
Logo Mobility Extra

Antwoord van Mobility Extra

We’re very sorry to read that you’ve had this experience.
We absolutely understand how important mobility equipment is, and we are genuinely sorry that this particular model has not been comfortable for you.
The SF-3 folding scooter is designed as a lightweight, portable model, and its specifications; including the fixed seat and lack of suspension - are outlined on the product page. As with most folding travel scooters, the focus is portability rather than full suspension comfort.
Your refund request was 34 days since taking delivery, which is beyond our 14-day return period (this reflects the statutory cooling-off period for online purchases). As the scooter is not faulty and had been used, we were unfortunately unable to authorise a refund outside of this time frame. Our policy is applied consistently to all customers to ensure fairness.
We are always happy to guide customers toward models with suspension and enhanced seating where additional comfort is required, and we did offer assistance with alternative options.
We’re truly sorry that on this occasion we could not provide the outcome you were hoping for, and we do wish you the very best moving forward.

Beoordeeld met 5 van de 5 sterren

Excellent service

I've had issues with the batteries not charging, I've messaged on WhatsApp and it was sorted in minutes, despite being on a Sunday morning! Excellent service

15 februari 2026
Review zonder uitnodiging
Logo Mobility Extra

Antwoord van Mobility Extra

Speedy answers is what we pride ourselves on! You are most welcome!

Beoordeeld met 5 van de 5 sterren

Had some difficulty choosing which…

Had some difficulty choosing which electric wheelchair to get and was helped through WhatsApp ! When I went to order it wasn’t accepting my address and the customer service was incredible they amended the website allowing me to order ! I’m so grateful for their help and can’t wait for the wheelchair to arrive helping me independent.

15 februari 2026
Review zonder uitnodiging
Logo Mobility Extra

Antwoord van Mobility Extra

Customer service is so important to us and you all so Im really pleased we met your expectations and was able to help!

Beoordeeld met 5 van de 5 sterren

Fast service

This mobility aid was purchased by my charity to assist a service veteran undergoing palliative care. The user chose the particular model and within 2 days, it had arrived. Excellent communication from the company and timely delivery

4 februari 2026
Logo Mobility Extra

Antwoord van Mobility Extra

Thank You are we wish you and your amazing charity all the best

Beoordeeld met 5 van de 5 sterren

Swift, efficient, smooth and Sturdy

The order and the delivery were swift and easy. Mobility Extra was really efficient. I thought it would take longer, but it was delivered in good time. The box was huge! But it was a lovely surprise seeing that beautiful silver scooter. It was easy to assemble, the instructions were clear and precise and it was smooth and sturdy to ride on.

24 november 2025
Logo Mobility Extra

Antwoord van Mobility Extra

Thank You for taking the time to leave such a wonderful review, we hope you enjoy your new scooter!

Beoordeeld met 5 van de 5 sterren

I purchased a R2 rollator and received…

I purchased a R2 rollator and received it the next day. The service was amazing. The rollator was everything I wanted but the first time I used it i found it unstable
I contacted Mobility Extra and they very promptly replied suggesting we double check we were pushing the seat down to lock the frame properly
On checking this we pushed the seat down harder and problem solved!
Thank you Mobility Extra for all your help.
.

5 februari 2026
Review zonder uitnodiging
Logo Mobility Extra

Antwoord van Mobility Extra

We are always here to help!

Beoordeeld met 5 van de 5 sterren

Outstanding service was provided even…

Outstanding service was provided even before any purchase was made. Prices are highly competitive, and the delivery speed was impressively fast!

24 januari 2026
Review zonder uitnodiging
Logo Mobility Extra

Antwoord van Mobility Extra

Customer service, price and quality are so important to us! We appreciate the review!

Beoordeeld met 4 van de 5 sterren

Lightweight electric/manual wheelchair..

I am really pleased with my purchase, it was very well packaged and exactly what I expected it to be. We bought it for my husband to use around the house and he finds it so easy to manoevre. Although a little too speedy even on the lowest setting. Hopefully he will get used to this.I did find that the diagrams in the instruction book were a little difficult to follow as the writing is so small.

20 januari 2026
Logo Mobility Extra

Antwoord van Mobility Extra

We are grateful for the feedback. New manuals are in the pipeline!

Beoordeeld met 5 van de 5 sterren

Very happy with the wheelchair

Very happy with the wheelchair, had a couple of little niggles which were sorted within 24 hrs.
Great service.
Recommended to couple of friends already. Thanks ME.😀

10 oktober 2025
Review zonder uitnodiging
Logo Mobility Extra

Antwoord van Mobility Extra

Thank You! We are always here to help!

Beoordeeld met 5 van de 5 sterren

A great wheelchair

A superb wheelchair that gives comfort when out and about a great service from ordering to delivery thanks to all involved

13 januari 2026
Logo Mobility Extra

Antwoord van Mobility Extra

So happy to hear this!

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