Modern UPVC Windows Reviews 

This company honestly has one of the best customer support. Dealt with all my queries instantly pre-order, the phone never rang more than three rings before an enthusiastic warm reception eager to help.
Every single advisor I spoke with super knowledgeable and helpful 10/10.

Windows moderately priced and my order was mm perfect!
I cannot fault a single thing from this company, one of the best experiences to date!
Delivery driver Keith was also super helpful in bringing my Windows indoors with the biggest welcoming demeanour knowing every little detail of my order.
This company in all facets 5* the very best you will get!

Great communication throughout the order process, delivered on time, friendly and helpful driver. Great company to do business with, 5 stars,

DO NOT USE THIS COMPANY. Window is of poor quality and bowed. They refuse to take responsibility and said it was due to insufficient packing even though it was fitted by a professional. I sent pictures to show this was packed in all the right places but they said they would need to see it but the visit would be chargable. After already paying to have the installer back to take the window apart to take pictures, i wasn't then going to pay for them to visit so they could make any excuse to avoid replacing/refunding. Even if they had offered just a small refund for the fault i would have accepted, but nothing. I decided to go through PayPal to claim but they told me that if PayPal decided on a refund, they would be round within 14 days to take the window out. Avoid and save yourself the hassle. Should have left my 30 year old window in it was better quality!!!

I found the order processe for a composite front door really easy, the measurement diagram was easy to follow as was adding all extras you want, I put a note explaining I would need a phone call half hour before delivery which I have to say is very quick considering each door is made to your specifications.
When the order came through giving a delivery date there was no note on it so I sent a message to Sharon who was really helpful.
On the day the driver rang before he got to my house which gave me time to meet him there and he was a really nice, helpful man who put the door inside my garage for me, the door has arrived undamaged so all in all a really good positive outcome from all concerned .
All I have to do is fit it, simple! I hope.

Excellent service! Love the easy design and order system.
Over and above with after sales support to get additional items delivered quickly.
Tom and Pip were so polite and efficient. I would definitely recommend and will use this professional company again.

Great price and arrived on time. I will be ordering more soon

Great communication, timing as scheduled, Andy was obliging, helpful and efficient, thank you.

I received the door on Wednesday, and it was unpacked and installed on Saturday. I had many complaints. 1) The side panel mount was screwed on the wrong way, so I had to re-screw it. 2) There are large, deep scratches on the frame at the top and bottom. 3) The house numbers is a different color. 4) The door hinges were installed incorrectly, so I had to drill new holes and re-screw the hinges.
I really regret not unpacking the entire order at once. I thought I'd get a quality door for that price, but the repairman had to re-twist the right panel and hinges on the door, and I'll have to order a new house number, and I don't know what to do about the scratches.

The delivery was at 7 pm, which meant the builders had to stay late as the windows were heavy.

This was due to a mechanical problem with the van which is not the companies issue however I got no communication to say why it was late all I had to go by was the tracker.

The driver, Clem, was fantastic, smiling, helpful and efficient.

Very poor delivery, after having ordered my windows I was given a delivery slot however, I said that due to the long lead time, I will be happy to collect. When I was near to requiring my windows, I suggested that it was fine for the original agreed delivery date....
Today now being the delivery date I rang modern UPVC windows to find out where my windows were? They then said that they had not been notified of my keeping to the original delivery slot and that the next available slot would be next Thursday!
There is an obvious disconnection of communication with the company and as a developer, I cannot rely on this company to deliver my windows as per agreement...

Have done a few orders now and service and quality has been excellent for the price. Clear communication and deliveries on time and helpful.

I have not received packers to fit the glass into the frame; i called company last week to send but several days later still havent received anything; asked for tracking reference and was advised that they are unable to provide; house window is without glass for nearly a week; not happy!

Great service from this company very helpful with my enquiries Great windows and delivery could not thank them enough

Modern UPVC Windows have been fantastic from start to finish.
I replaced all existing windows and doors as well as new windows and bifold doors for my extension. The service and support has been excellent and has enabled me to complete my project with attention to details sometimes overlooked with other providers.
The products are of great quality, high standards and competitively priced.. overall highly recommended!

Very easy to design and order windows using website, was able to do it from phone. Delivery on time without delay to the stated day. Delivery was excellent helped bring the windows into the house

Being a returning customer I can honestly say its an unparalleled service from start to finish , very straight forward and an absolutely quality product for a very reasonable cost. Would recommend time and time again you cant beat these guys on service or competitiveness! Huge thank you to Pip who dealt with my order on this ocassion.

The installation instructions were completely inadequate, not specific to the type of window ordered. Insufficient detail on glazing and adjustments. Customer service responded to emails but did not actually answer the questions I put to them and did not supply the installation instructions specific to the window type.

Delivered as promised very iind driver

The second delivery arrived today and as the first delivery, the driver was excellent. Good communication to find us in Arnside and very helpful with the offload into the garage.
Overall a great product and service from Modern UPVC Windows.
Thanks for your help Clem P.

Cheers
Rob

These guys are really helpful and the product is top notch. I have used over the last few years a lot and every time great service