Excellent quality windows. Very competitively priced. Web site is very easy to use and allows you to find exactly what you need. Made to measure sizes of any combination of colour and hardwear. Deli... Toon meer
Bedrijf heeft geantwoord
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Very good service, price and delivery. I was unsure about placing an online order for such a product but it was easy and with a quick phone call to confirm everything it was an easy process. Emai... Toon meer
Bedrijf heeft geantwoord
Windows are very good and bi-fold doors excellent product and function plus easy to fit. Delivery was a little on the slow side for my liking and one of door glass panels was sea chef. It was replaced... Toon meer
Bedrijf heeft geantwoord
Reasonably priced with excellent quality windows and doors. Great selection of finishes. I had a self built pagoda which we decided to glaze after 10 years. Unfortunately it was never meant to hav... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Modern UPVC Windows is the online division of Burbage Custom Windows Ltd, a well-established window & door manufacturer based in Leicestershire. For over 20 years we have specialised in providing high quality windows and doors to thousands of customers across the UK. Our website enables you to obtain a price for your windows & doors quickly and easily. Unlike many other websites, there is no need to provide personal information or to wait for a call back. Once you have your instant price, you can order online (we deliver to most of the UK), or you can collect from us. We own a state of the art purpose built factory with advanced machinery and production techniques to ensure the highest quality. We mostly use our own fleet of transport vehicles to ensure your order is handled with care and arrives as quickly as possible. You are most welcome to visit our showroom near Leicester to get a feel of our high quality products before ordering.
Contactgegevens
Unit J Tungsten Park, Maple Drive, LE10 3BE, Hinckley, Verenigd Koninkrijk
- 01455 639739
- info@modernupvcwindows.co.uk
- www.modernupvcwindows.co.uk
4,6
Uitstekend
518 reviews
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Stroppy Delivery Driver Dumped My Windows In The Street
MW153694
The delivery driver, with a huge attitude problem, flatly refused to deliver three small windows, to the garden next to my front door, which was a very short walk from the van, and expected me, a 72 year old man with a dodgy knee, to carry everything in for him. He insisted that the delivery was only to the kerbside outside my home, there is no mention of this fact on their website only "assistance is required". Despite phoning up to complain to the dispatch manager, my windows were left propped up against a neighbours fence 20 metres away in the street from my front gate.
The heaviest window frame weighed 12Kg and the heaviest window pane weighed 18Kg.
To put this into perspective, two weeks ago I had a delivery from Wickes of three 1.2mx2.4m sheets of plasterboard each weighing 24Kg, far heavier and more cumbersome than any of the windows. The delivery guy took the sheets off the van and brought them to my front door without me even asking. The service (or lack of) I have received today from Modern UPVC Windows is the worst I have ever encountered in my entire life, I'm amazed they've managed to stay in business.
6 oktober 2026
Review zonder uitnodiging
Antwoord van Modern UPVC Windows
Hello Robert,
We are sorry to read this review, but we feel it is important to clarify what happened and the delivery arrangements communicated prior to delivery.
Our delivery information, which is included in our email communications, clearly states:
“Our driver will park as close as possible to your premises but it will be your responsibility to ensure the goods are moved safely to your property. However, we will be as helpful as possible.”
On this occasion, our driver did not “flatly refuse” to assist. He offered to help carry the windows with you, in accordance with the above, but you were unwilling to assist with moving them. Unfortunately, our drivers cannot be expected to carry customers’ windows from the vehicle to the property entirely on their own.
We appreciate the comparison you have made with a delivery from another retailer, but different companies operate different delivery services and policies. Our delivery arrangements are communicated in advance specifically so that customers can ensure appropriate assistance is available when their order arrives.
We are disappointed that you felt the service warranted a one-star review, but we do not believe it is fair to say that our driver simply refused to deliver your windows. Assistance was offered; what he could not agree to was moving all of the windows to your property without any assistance from you.
We are always happy to review genuine concerns about the conduct of our staff, but equally we have a responsibility to ensure that our drivers handle large and potentially heavy products safely.
Kind Regards
Modern UPVC Windows.
Great product
Great product, delivered with care, exactly as ordered. Would certainly use again. Thank you
14 september 2026
Antwoord van Modern UPVC Windows
Hi Andy,
Thank you so much for your 5-star review! We’re delighted to hear you had such a positive experience with us. We really appreciate your feedback and support.
Kind Regards
Modern UPVC Windows
Great quality windows
Hi , I would like to thank you for the great service and quality of the windows .
The delivery is excellent and the information provided is first class.
22 september 2026
Review zonder uitnodiging
Antwoord van Modern UPVC Windows
Hi John,
We’re so pleased to hear you had a great experience with our team. Thank you for taking the time to leave us such a lovely 5-star review!
Kind Regards
Modern UPVC Windows
Once again the order went smoothly and…
Once again the order went smoothly and delivered on time at a great price,
and my sliding doors look fantastic installed
Well done all at Modern doors and windows.
9 september 2026
Antwoord van Modern UPVC Windows
Hi Andrie,
We’re delighted to hear that you’re pleased with your experience. Thank you for your lovely feedback and for choosing Modern UPVC Windows!
Kind Regards
Modern UPVC Windows
Replacement glass for original order…
Replacement glass for original order delivered, made sure to inspect thoroughly this time, all ok. Placed glass flat on a table and applied a frosted privacy film to inside surface. Picked up the item to carry to window frame for installation and the outside pane cracked under it's own weight. Seems to be no structural rigidity in the spacers allowing too much flex.
20 september 2026
Antwoord van Modern UPVC Windows
Good Afternoon Graham,
Thank you for your review. We’re pleased to hear that the replacement glass was thoroughly inspected on delivery and found to be in good condition.
As you have confirmed, the glass was intact when received and unfortunately cracked after delivery, following the application of privacy film and while the unit was being handled prior to installation.
Insulated glass units do require careful handling before they are installed and fully supported within the frame. The spacer system is designed to separate and seal the panes of glass and is not intended to provide structural rigidity to an uninstalled unit.
We’re sorry that the glass has subsequently become damaged, but as the replacement was supplied and received in good condition, damage occurring during subsequent handling or installation would unfortunately be outside of our control.
Kind Regards
Modern UPVC Windows
The windows are great
The windows are great. Slight mix up on the delivery, but was sorted quickly
19 augustus 2026
Antwoord van Modern UPVC Windows
Good Afternoon Rod,
Thank you for the fantastic review! It’s great to hear that you’re happy with both our service and the finished result. We really appreciate you choosing us.
Kind Regards
Modern UPVC Windows
Great customer support sorted an issue…
Great customer support sorted an issue with no hassle. Good quality and delivered on time. Will use again
3 september 2026
Antwoord van Modern UPVC Windows
Hi Nigel,
Thank you for the 5 stars! Customer satisfaction means a great deal to us, so it’s wonderful to hear that you had such a positive experience. We hope you enjoy your new windows and doors for many years to come!
Kind Regards
Modern UPVC Windows
Windows are very good and bi-fold doors…
Windows are very good and bi-fold doors excellent product and function plus easy to fit. Delivery was a little on the slow side for my liking and one of door glass panels was sea chef. It was replaced within about a week but failed to arrive on promised day which caused fitting issues. Also a pair of sill end caps were missing, they arrived a week later. Overall very good but because of issues four stars. I would recommend this company and use again.
11 september 2026
Antwoord van Modern UPVC Windows
Good Afternoon Mr Newell,
Thank you for taking the time to review us, I am sorry to hear there were a couple of hiccups but it sounds like our team resolved these quickly for you. We hope to see you again.
Kind Regards
Modern UPVC Windows.
Antwoord van Modern UPVC Windows
Hi Aaron,
Thank you very much for your 5* review!
Kind Regards
Modern UPVC Windows
Great quality products
Great quality products, delivery schedules adhered to, with information via email , text and voice call.
21 augustus 2026
Antwoord van Modern UPVC Windows
Hi Anthony,
Thank you for the 5 stars! Customer satisfaction means a great deal to us, so it’s wonderful to hear that you had such a positive experience. We hope you enjoy your new windows and doors for many years to come!
Kind Regards
Modern UPVC Windows
Great product with speedy delivery and…
Great product with speedy delivery and friendly delivery driver. Quality of frames and glass is top notch
11 augustus 2026
Antwoord van Modern UPVC Windows
Hi Andre,
Thank you for the fantastic review! It’s great to hear that you’re happy with both our service and the finished result. We really appreciate you choosing us.
Kind Regards
Modern UPVC Windows
great door,going to make my house a lot…
great door,going to make my house a lot warmer
16 september 2026
Antwoord van Modern UPVC Windows
Hello Steven,
Thank you for taking the time to share your experience. It’s always fantastic to hear from happy customers, and we really appreciate your 5-star review!
Kind Regards
Modern UPVC Windows
Simple no fuss process
Simple no fuss process. Design yourself for what you need. Arrived exactly on time. We'll be using again.
11 september 2026
Antwoord van Modern UPVC Windows
Hello James,
Thank you so much for your 5-star review! We’re delighted to hear you had such a positive experience with us. We really appreciate your feedback and support.
Kind Regards
Modern UPVC Windows
Used them twice now and been very happy…
Used them twice now and been very happy with the product, delivery and price.
17 augustus 2026
Antwoord van Modern UPVC Windows
Hi Jenny,
Many thanks for your 5* review, and return custom. We really appreciate it!
Kind Regards
Modern UPVC Windows
Needed a nudge but got there in the end.
3 september 2026
Antwoord van Modern UPVC Windows
Hi Christine,
Thank you for your 5* review, we do appreciate it.
Kind Regards
Modern UPVC Windows
Antwoord van Modern UPVC Windows
Hello Shaun,
Thank you for taking the time to share your experience. It’s always fantastic to hear from happy customers, and we really appreciate your 5-star review!
Kind Regards
Modern UPVC Windows
Door very expensive when it came…
Door very expensive when it came quality was not as good as aspected and a few marks on frame which I've had to touch up
28 augustus 2026
Antwoord van Modern UPVC Windows
Hi Stephen,
Thank you for taking the time to leave your feedback. We’re sorry to hear that you were disappointed with the condition of your door and that you felt the quality did not meet your expectations.
We take the quality of our products very seriously, so we were disappointed to read about the marks to the frame. Unfortunately, we were not made aware of any issues following delivery and therefore weren’t given the opportunity to inspect the marks or put things right for you.
Had these concerns been reported to us, we would have been more than happy to look into them and assist with an appropriate resolution.
We’re sorry that you felt the need to touch up the frame yourself and would always encourage customers to contact us directly if there are any concerns with their order so that we have the opportunity to help.
Kind Regards
Modern UPVC Windows
Very very happy with my windows…
Very very happy with my windows excellent quality at a very reasonable price. 100% would recommend to anyone.
16 september 2026
Antwoord van Modern UPVC Windows
Hi Philip,
Thank you for the fantastic review! It’s great to hear that you’re happy with both our service and the finished result. We really appreciate you choosing us.
Kind Regards
Modern UPVC Windows
New Windows
I recently ordered new windows from Modern uPVC Windows, and I couldn’t be happier with the entire experience!
Shopping on their website was incredibly easy. The measurement guides were straightforward and accurate, which gave me the confidence to place my order. Everything arrived on time, securely packaged, and in perfect condition.
The build quality of these uPVC windows is fantastic, and they look beautiful now that they are installed. I am already noticing a huge difference in how much quieter and more insulated the house feels.
If you are on the fence about ordering from Modern uPVC Windows, I highly recommend giving them a try. Excellent quality, great prices, and smooth delivery!
18 juli 2026
Antwoord van Modern UPVC Windows
Hi Kelly,
Thank you so much for taking the time to leave such a fantastic review! We’re delighted to hear that you found the ordering process and measurement guides straightforward and that everything arrived on time and in perfect condition.
It’s especially great to hear how pleased you are with the quality and appearance of your new windows, and that you’re already noticing a difference in both noise reduction and insulation.
Thank you again for choosing Modern uPVC Windows and for recommending us to others. We really appreciate your support and hope you enjoy your new windows for many years to come!
Kind Regards
Modern UPVC Windows
Very prompt delivery
Very prompt delivery. Good quality windows and fitting was easy. Would have been 5 stars but the windows turned up for with the cill so ends missing. Rectified quickly after a call to let them know.
15 september 2026
Antwoord van Modern UPVC Windows
Good Afternoon Hamish,
Thank you for your positive review, I am sorry to hear about your missing end caps but pleased that our team resolved this for you quickly.
Kind Regards
Modern UPVC Windows
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