Very unpleasant experience
I reached out to Modex for my first Exhibition, and although during the sale call the project manager appeared very supportive and flexible, after contract signature things changed significantly.
You better know what you need or don't expect proactive support (eg. I wasn't aware that the health and safety docs were part of the package, and did them myself only to discover later that Modex should have done them)
To get a few days extension on the art work approval, set at 32 days before the show and just a few days after I segned the contract I had to write emails, escalate to the MD, basically waste half a day imploring as I was on holiday those days.
I had asked for an HDMI adaptor, an extension cable and a trash can for the booth by email, had to follow up 4 times in writing to confirm, and at the show these were not present. Luckily the team on the ground were very supportive and friendly and found a workaround.
When I reached out to the MD to highlight the shortfalls he took a partisan role and accused me of not providing the correct technical specs of an HDMI adaptor, and of having an old laptop which did not support an HDMI cable. Not sure how many laptops support HDMI.
Its a shame as the booth was very beautiful and the team on the ground super helpful, but the Project Manager just made the overall experience unnecessarily dreadful, and any escalation pointless as the MD was simply defensive and unwilling to take any responsibility.
A real shame because the booth was beautiful, but such neglect from the project manager just left a very sour feeling especially as it was my first exhibition.
13 september 2022
Review zonder uitnodiging