moneyhelper.org.uk (incl. pensionwise.gov.uk) Reviews 264

They told me everything I needed to know regarding a letter I received from my private pension provider the information they gave me was first class !

The Money Helper agent really helped to clarify the pension options available to me. All of my queries and concerns were addressed to give me confidence to move forward and resolve my issues.

Overall my experience of dealing with Moneyhelper was fairly helpful & the operative explained what information, documents would be needed to help with my pension queries.

The agents, to whom I spoke to arrange and then reschedule a telephone appointment, were informative and empathetic.
The ensured, in a friendly and professional manner that I will be fully prepared for my consultation in August.
I recommend the MoneyHelper service to anyone who wants/doesn't know how to make the most efficient use of their pension savings.

I was recommended to use after using travel insurance compare sites that were quoting higher figures for my age and medical background. Medical helper gave me three companies that might offer better quotes and one of them were able to come in £100 cheaper than I had found elsewhere.

Easy to talk to and efficient service

The gentleman I spoke to was very helpful, understanding and had great knowledge. He really helped me understand my options and explained them is easy terms

Easy to contact service,no long call waiting
I had a question to ask ,it was dealt with in a professional and empathetic way .
Therefore l would use again if required recommended to family and friends .
The representative was understanding of my hearing difficulties.

Knowledgeable professional patient and extremely empathetic covered everything I was hoping answered in a thorough way.
Thank you for knowledge grateful

Getting to talk to an agent after a chatbot interaction. The agent was a lovely person, keen to help and very understanding.

This organization is just a data collection organisation. They want to know everything about you, pensions, savings , income, assets and family. They then say we cant offer you advice as its against protocol. My adviser didnt advise anything. He left recording every minute detail about me and then offered me nothing. Government data collection that's all it is. Waste of my time.

The consultant was very professional as ND had vast knowledge of the pension minefield. Plus he was totally aware of my needs and gave advice accordingly. Highly recommended.

MoneyHelper advisor was very helpful

Until I spoke to Pension Wise I was unaware of the varied options which could be considered with "Defined Contributions". The adviser was able to detail these and provide follow up information.

Was great to be able to phone the number and speak to a real person that could explain to me my pension queries in a way that I completely understood.
Very friendly, knowledgeable and patient staff, I would highly recommend this service.

Money Helper was accessible and easy to book. It was brilliant to speak to someone in person on the phone to do this. The Advisor was very professional and diplomatic and an excellent listener! He was able to cover all areas of my queries.

For free advice, this was the best place to discuss my pension issues.

Have taken advice from private firms ,in the past 2 years, who were never as good!

The money helper person I spoke to was really knowledgeable and able to explain things clearly and slowly. I highly recommend this service.

Jenni who I spoke to regarding my DC Pension was so on the ball, Jenni answered all my questions without me even having to say what I needed to know. I had a list and Jenni covered them all during our call. In fact I missed my original call from pension wise due to my phone not working properly, I had to wait 2 months for that appt in the first place as they are so busy, when I told Jenni that I needed to speak to someone urgently after missing my call Jenni sorted out my problem. It was well worth the wait of 2 months. I was actually nearly crying when Jenni said she would help me after speaking to her supervisor as Jenni had her own quota of calls to take too. Her supervisor gave Jenni permission to talk me through my pension options, Great service, could not have been any better.

Very knowledgeable advisor . Knew all the answers to my specific questions. Very helpful and informative.