Gretel Reviews 88

Antwoord van Gretel

3 dagen geleden

Thank you for the fantastic review! We're delighted Gretel was able to help track down your missing pensions so quickly.

Helping people reconnect with forgotten assets is exactly why we exist, so it's always great to hear success stories like yours. Thanks for taking the time to share your experience.

Antwoord van Gretel

6 dagen geleden geüpdatet

Thanks for your feedback. We understand why the timing might have raised concerns, but we categorically do not sell personal data or share email addresses for marketing purposes. If we did, we simply wouldn't be able to operate under the regulatory and data protection standards that apply to our service.

Unfortunately, spam emails are something many people experience, and a coincidence in timing can understandably create suspicion. However, we have no evidence that your email activity was connected to your Gretel registration.

We're also sorry that Gretel didn't identify any matches for you. A lack of results doesn't mean the service isn't working — it simply means no matching records were found within the data currently shared by our participating partners.

Additional response to edits:

We'd like to clarify how Gretel works. When you register, your details are not sent out to companies or third parties for matching. Instead, participating organisations securely provide their data to Gretel and all matching takes place within our own environment.

It's also important to note that email addresses are not used as a matching data point. Your email address is used only to create and manage your Gretel account and to communicate with you about the service.

We appreciate why the timing of the increase in unwanted emails has caused concern and genuinely, we are at a loss to understand why this has occurred.

Antwoord van Gretel

1 jun 2026

That’s wonderful to hear! After searching for a couple of years, it must be a huge relief to finally get some answers. We’re delighted Gretel was able to make a real difference.

Thank you for sharing your experience — and for sticking with us while Gretel continued searching on your behalf.

Antwoord van Gretel

1 jun 2026

What an amazing outcome! We’re delighted Gretel was able to help you uncover a pension you didn’t even know existed — and even more so that it turned out to be worth a substantial amount.

It’s great to hear the process was quick and easy from start to finish. Thanks so much for sharing your experience and enjoy that well-deserved surprise!

Antwoord van Gretel

30 mei 2026

Thank you for your kind review! We’re delighted to hear you found Gretel easy to use.

Making the process as straightforward as possible is really important to us, so it’s great to know that was your experience.

Antwoord van Gretel

29 mei 2026

Thank you so much for sharing this. We know how difficult it can be managing a loved one’s estate, especially when paperwork is incomplete or unclear, so we’re really pleased Gretel was able to help uncover accounts that may otherwise have remained hidden.

It’s wonderful to hear the beneficiaries benefited too and we’re glad the process and updates felt quick and straightforward throughout.

Antwoord van Gretel

Geüpdatet op 26 mei 2026

Thanks for your feedback. On the first point, if no results were returned it simply means no matching records have been identified in the data currently shared with Gretel’s partner financial institutions. It doesn’t indicate missing or incorrect information and many users do receive matches as new providers join over time.

On data sharing, Gretel does NOT sell personal data to third parties. When you register for Gretel, we are transparent that we process personal data in order to provide the service. Under data protection law (including GDPR), this includes using your information to: verify your identity and help prevent fraud, search for potential matches with participating financial institutions, communicate with you, and support the delivery and improvement of the service. In some cases, we may also share relevant data with trusted third parties such as financial institutions, credit reference agencies, and fraud prevention agencies, specifically for identity verification and to help detect or prevent criminal activity. These activities are all carried out under strict legal bases such as contractual necessity, legal obligation, and legitimate interests, as set out in our Privacy Notice.

Any data use or sharing is strictly limited to providing the service, maintaining security, and meeting regulatory requirements.

We appreciate you taking the time to share your thoughts.

Antwoord van Gretel

22 mei 2026

Thanks for taking the time to leave feedback. We’re sorry the experience hasn’t met your expectations so far.

The issue you experienced with address lookup isn’t because Gretel can’t recognise old addresses, but because we’ve recently seen extremely high demand following significant media coverage, which has unfortunately affected some address lookup functionality at busy times.

Gretel also relies on the information entered by users to match against records shared by participating financial institutions, so adding as much address history and detail as possible really does improve the chances of finding older pensions and policies. A National Insurance number alone is often not enough to identify historical accounts, particularly where provider records are incomplete or out of date.

We appreciate your patience while we continue expanding both our coverage and platform capacity, and we hope you’ll keep Gretel running in the background in case future matches are identified.

Antwoord van Gretel

18 mei 2026

Thank you so much for your kind words. We’re delighted to hear our team was able to help with your pension search and provide useful guidance to support you.

It means a lot to us when people take the time to recognise the care and effort that goes into helping our users.

Antwoord van Gretel

13 mei 2026

Thanks for your feedback. Not finding a match doesn’t necessarily mean there aren’t any pensions to find — it simply means no records have been identified from the data currently shared with Gretel by participating providers.

Not all pension companies are partnered with us yet, although our coverage continues to grow.

Once registered, Gretel keeps searching automatically in the background, so if new matching records become available in future, you’ll be notified straight away.

Antwoord van Gretel

12 mei 2026

We’re delighted Gretel was able to reconnect you with a personal pension you didn’t even know existed — and even better that it turned out to be worth a significant amount.

Thank you so much for your kind words and for highlighting how Gretel keeps searching in the background over time. Reviews like this mean a lot to the whole team.

Antwoord van Gretel

12 mei 2026

Thank you for your thoughtful review. We know remembering years of old addresses can be a challenge, so you’re definitely not alone there.

Even if there aren’t any matches yet, we’re really pleased Gretel is giving you some reassurance that anything overlooked still has a chance of being found in future. We’re also glad you’ve been able to use the service to help with your father’s records too.

Thanks again for taking the time to share your experience.

Antwoord van Gretel

11 mei 2026

Thank you for such a lovely review! We’re thrilled Gretel was able to help you find a lost pension so quickly — especially one you’d struggled to track down yourself.

It’s fantastic to hear you’ve already recommended Gretel to friends and family too. We really appreciate the support.

Antwoord van Gretel

11 mei 2026

What a great result! We’re delighted Gretel helped you track down the pension you’d been searching for and that you found the service easy to use and informative throughout.

Thank you so much for your kind words and recommendation — it really means a lot to the team.

Antwoord van Gretel

9 mei 2026

Thanks for taking the time to leave such a thoughtful review. We’re really pleased you found the registration process straightforward and easy to follow.

You’ve summed Gretel up perfectly — even if nothing appears initially, once registered the system keeps searching in the background and will let you know if a match is found in future. We appreciate your support and are glad you think it’s a great idea!

Antwoord van Gretel

7 mei 2026

We’re sorry you weren’t able to complete registration. If you experienced a technical issue, our support team would have been happy to help resolve it.

To clarify, Gretel does not simply “pass your details on” to partner companies. We use the information provided to search against records shared securely by participating financial institutions, and matches are only returned where a connection can be identified.

While not every provider is partnered with Gretel yet, many users have successfully been reunited with lost pensions and other assets through the service, and our coverage continues to grow.

Antwoord van Gretel

7 mei 2026

Thanks for your feedback. Gretel does not generate or store passwords created by your browser or device, so if Chrome saved a password incorrectly or auto-filled something unexpected, that can unfortunately cause login issues during verification.

This is usually straightforward to resolve, and our support team would be very happy to help you complete registration and access your account.

Antwoord van Gretel

7 mei 2026

Thank you for the fantastic review! We’re so pleased you found Gretel straightforward and easy to use.

Really appreciate you taking the time to share your experience.

Antwoord van Gretel

5 mei 2026

I’m sorry you’ve experienced an issue with the Gretel platform.

We’ve seen a massive spike in registrations over the past hour due to an unexpected media mention, which led to some system timeouts.

Can I ask you please to log out fully, then clear your cache and browser history to remove any pages from your initial session (which can get the system into a muddle), before trying again in an hour or two.

Antwoord van Gretel

29 apr 2026

That’s fantastic to hear — what a result after all that time! We’re so pleased Gretel was able to help reconnect you with your pension and make such a meaningful difference.

Thank you for sharing your experience and for highlighting that the service is completely free.