morethan.com Reviews 15.976

Easy to do, very reasonable

Very easy to use.

Very poor service, very unprofessional, no sympathy for the death of my cat who died,no condolences or nothing after sending them messages of the death of my pet and no confirmation of policy cancellation
This is just a great example of a pet insurance company not bothered about their customers, they just want your money ,absolutely disgusted with them ,a cowboy company

Helpful call handler

I had to cancel my original policy with more than because the renewal quote was increased by nearly £100 for the year. Then when I called more than to ask why and that I’d found a quote on a comparison site again with More Than with the exact same details it was cheaper than the year before with higher benefits the agent told me it’s because a new quote would mean a “new customer”. So I cancelled and took out the new policy with More Than……seems More Than have no loyalty to their existing customers at all

Easy to buy, great cover and very simple website. Only took 5min to buy and insure my cat. Very happy

Pretty unimpressed that on renewal I was offered a price over £60 higher than buying exactly the same policy from them if I came in as a new customer via a comparison site.
When I pointed this out to a customer service rep, I was told, « we don’t price match » - really? To yourselves, for the same policy ???
So cancelled and bought it again - ridiculous situation !!

It was really easy to set up and great value for money

Easy to use website, cheaper quote

Easy to navigate round the website to decide on our pet insurance, and at a very reasonable price

Ease of use and decent t&c

As others have said the response time was ridiculous - almost 2 months to even look at a claim in my case. Without explanation they then rejected the claim after all that, and numerous enquiries as to what was causing the delay. I only heard through my vet that it had been rejected, and can only assume they have overruled the medical views of the two vets involved for some reason that they don't want to tell me. Complete waste of time and money.

Pet insurance is an absolute scam!

A few years ago now I had to have my lab put to sleep. Had been paying insurance for over 10 years. Never made a claim. Total bill was about £300.
Insurance quibbled about the bill and offered me, get this. 20p. 20 pence. After some lengthy emails they actually paid in the end.

A few weeks ago my dog had such a bad ear infection that it required an op to fix. Guess what? Insurance wasn't willing to pay a penny. I was only paying for 'Basic' cover, however, after doing some research, ALL these policies seem to have a clause that if your pet has a problem which they have to be seen by a vet for, the policy will not cover that condition or any arising from that condition in future. Therefore absolving them of any future payouts. They are perfectly happy to continue taking your premiums though!

To reiterate. This is true not only for the 'basic' cover, but ALL their policies. Don't bother. Just save every month instead. In the last 4 years I'd have saved £1460 towards this £2250 bill.

Instead I get an email THE DAY BEFORE her operation refusing to pay a penny. Giving us less than 24hrs to find over 2k. Thanks for nothing MORE THAN Pet insurance.

I requested my policy paperwork through the post and was told 3-5 days. Its been over a week and no sign of it.

So easy and simple to use and a good price.

I already had a policy but at renewal the price was substantially higher than I could get on line. Your customer service when I pointed this out was awful and you didn’t care that you quote much higher prices for existing customers than new business. I purchased the same policy in line for over £250 cheaper … don’t know why I stayed with you but the on line quote was then competitive. Sort it out more than or you won’t retain any business

All is OK until you make a claim. Claim was acknowledged and then silence. Chased twice and on the day of the response to the 2nd chaser they stated they were waiting for into from my vet. Asked the vet and they confirmed the request was only received on that same day - some 5/6 weeks after making the claim. Eventually the claim was paid but the experience made me decide to not renew with them.

Understanding and patient staff and uncomplicated process.

Price of product