Motortradeuk Reviews 10

I bought a Ford Focus from this dealership on 9th March, and it has been a complete nightmare ever since. By 22nd April, with only 593 miles on the clock, the car started leaking coolant into the footwell. When I called them, they tried to refer me to an external warranty, even though they offer a 3-month warranty themselves. I had to email them mentioning the Consumer Rights Act 2015 before they finally agreed to take the car in. I dropped it off on 24th April. That's when the trouble started. On 29th April, they emailed to say I could collect the car the next day. But when I asked what had actually been done to it, they ignored my emails. Every time I called, they said they were waiting on a part. After much chasing, they finally told me to come and get the car on 8th May. When I picked it up, I asked what would happen if the same problem came back. They said they would buy the car back. But here’s the issue—they hadn't actually replaced anything. I later saw the workshop invoice, and they simply used a sealer on the seal to patch it. No parts, nothing. They were making things up the whole time to delay. Sure enough, the repair didn’t last. The leak returned on 15th June. I emailed them immediately. Nothing. I’ve called several times, and they keep saying they will reply by email. They haven’t. I’ve sent multiple follow-up emails over the past week. Still no response. I’ve now told them in writing that I want to reject the car under the Consumer Rights Act 2015. Since then, they have gone completely quiet. They are clearly just ignoring the situation and hoping I go away. I’ve had to raise a Section 75 dispute with my credit card company because of this. Seriously, avoid this place. The moment something goes wrong with a car, they just disappear. This is really unprofessional and totally unacceptable.

I purchased my car back in November (a vw tiguan R) and the initial experience was brilliant. The sales guy came in and opened up for us to look, he said there were a few bits he wanted to do to the car before selling and that he would arrange for the car to be delivered once the works were carried out.
The car was delivered a few days later, but it was late evening when it was dark and heavy rain, so we were unable to look at the car properly. We noticed the next morning that there was a massive chip in the windscreen but just got it fixed through insurance and realised that the touchscreen for the infotainment system wasn't working. I straight away got in contact with the company who advised me to clean the screen with water to see if that worked, it didn't so I let them know and all contact stopped after this.
About 2 months into owning the car the tyre pressure sensor and esc warning lights came on. Our local garage had a look and advised that it would need to go to an electrical specialist as it was likely an electrical issue which would cost a lot.
Then a few weeks ago the car went into limp mode, the engine, glow plug and dpf lights all came on. Again we had this looked at by a local garage who have informed us that the dpf will likely need replacing by a specialist which is going to cost us around 3k. They have said that this is likely an issue that has been going on for years and will have been bodged to get it through a sale.
I don't have a spare 3k sitting around to fix a car that I've had for less than 6 months, so am now stuck with a car that I cannot drive. I have 2 young children and have no way of getting them around or getting myself to work without a car. This has caused so much stress.
We were absolutely mis sold the car and I really recommend avoiding this garage

I bought my Kia Sportage from Chesterfield, and the whole experience was excellent. The quality of the car and the level of customer service were both genuinely five-star.
I’d looked at quite a few Kias across the country, but this one clearly stood out it had been really well looked after. The team I dealt with were all fantastic: friendly, helpful, and professional throughout.
After seeing a couple of negative Google reviews, I felt compelled to share my own experience, as it’s been nothing but positive. I’d definitely recommend checking their Auto Trader listings as well.
I’ve had the car for a week now and it’s running perfectly couldn’t be happier. Thank you!

Really good at selling cars and providing info but as you have paid and driven off that's it!
Had so many problems with our jaguar, bought it in August but actually got it fixed by October. Been in and out of garage without courtesy cars. So we needed to put extra insurance on old car of our expenses.
No communication at all, all calls ignored needed to call garage directly to follow.
Would not recommend at all.

Found exactly the car I was looking for which was a second hand Volvo estate that had good service history and a lot of recent work done. Was in text contact with Mike from the dealership who was always very quick to respond and sent me videos of the vehicle and pictures of receipts etc. Drove quite a distance to Chesterfield and the car was exactly as described apart from the rear sensors weren't working which came as a surprise to the people working there as one of the recent receipts detailed work to fix this issue. There was no quibbling from them and they said that, if I got the work done, they would cover the cost. This was sent to me in writing in an email and the cost of this work was, indeed, fully covered. I was very impressed with the communication, quality of the vehicle and the fact that they did not argue about the parking sensor issue. I would definitely consider using them again, which I have found, in the past, you cannot always say about second hand car dealerships

Bought a used Mercedes, advertised as excellent condition, but arrived with heavy rust around rear window and rear bumper scratch – neither disclosed.
After negotiation, they gave a small price reduction for the cosmetics.
Then the Start/Stop system failed within a day – a key feature and covered by their warranty.
Multiple calls, emails and voicemails completely ignored. Zero response.
Eventually had to claim successfully under Section 75 via my credit card, which was upheld – confirming breach of Consumer Rights Act.
Shocking lack of communication and aftersales support. Steer clear if buying used.
1 star only.

Picked our car up today, Audi TT. Michael was more than accommodating from start to finish with the handover. The car was exactly as described and Michael insisted on a test drive even though we felt it was not needed. Absolutely would recommend this dealership.

*Updated by request of Motortrade.UK

Avoid this dealership at all cost. My son bought a car from Motor Trade UK for £2050. The following day, it wouldn't start. RAC called out and diagnosed with tons of problems and they advised taking back. Initially, Motor Trade seemed helpful and agreed to fix it. Meanwhile, my son is without a car to get to work. Four days later, a mechanic is sent. Fixed one problem, found more. Car still unsafe to drive. Long story short; problems with car continued and Motor Trade advised my son to return the car for a refund. He did this on 26th of September and they fobbed him off saying he would have his refund by 1st of October. This didn't happen. Our calls and messages were ignored. I eventually got through to them (using a different phone number) and spoke to salesman 'M' who was incredibly nervous and very unprofessional. He claimed he'd been asking my son for his bank details. Completely untrue. We have every communication screenshot. The same salesman again promised two separate dates for refund, which didn't happen. By this time, we are getting really frustrated. Eventually, ten days after returning the car, he got £1850 back - £200 less than what he paid. Absolutely disgusting. To add insult to injury, they have put the car back on their website for £2500. Again, with a glowing write-up about the vehicle. Don't believe anything from this dodgy place. They are so incompetent, they didn't even send the V5C off. Car was a black Volvo S40. Stay well away!
Update: 'unpleasant' message sent to us a week after this review from salesman at Motor Trade UK. Again, screenshot for evidence how this company operate.