MQL5.community Reviews 

The platform is great and the services are amazing but the support is very slow, from such a website i would expect at least a chatbot an some agent to anser live, also i think the way the service subscriptions works is bad, you pay for a signal and you have only 24h to test it out ? that's not enough. They need to get more flexible , for example they could simply instead make you pay a monthly fee and be able to try diferent signals, for example you pay a minimum of 30bucks and you can use any signal for the period you need and get it deducted from your balance then switch to another if you want instead of getting stuck on a monthly sub that you may not use anymore.

Servizio HELP DESK pessimo! Mai nella storia servizio peggiore! Ho effettuato una login col mio account nel PC di un mio amico, non l'avessi mai fatto! Secondo loro ho creato un profilo falso, il mio, non sono una persona fisica e non mi permettono da più di un anno di comprare o vendere nel loro market place, senza darmi nessuna spiegazione, nessuna soluzione, nessuna risposta chiudendomi l'help inviato. Che poi per avere il profilo seller devi mandare una serie di documenti proprio per evitare che tu sia una persona fake. Quindi non sanno proprio fare il loro lavoro. Una vergogna assoluta trattarmi poi in questa maniera, dopo tutti i soldi che ho speso per comprarmi Expert advisor nel loro pessimo market place pieno di gente fake che vende fake prodotti.

I have funds trapped in my account and support has not responded for weeks... Well, this is just another episode of their terrible customer service. It should also be noted that 90% of their signals are basically martingales.

Good afternoon I need urgent help pls I have been scammed and ripped off by metaquotes ltd who would be the regulator authority I could report them to

When I had a trouble in withdrawing money I made in the platform, I thought that I'd better give up, and opened a service desk request without hope.
Fortunately, they kindly replied and guided me into the right track, and today I got a success message.
I understand, they have a huge user base, so the process until completion might take several days, but I'm happy with the result after all.

Thanks for your support.

A fraud of a company
They banned my account with no explanation.
Now I am left not knowing what to do next

Freelance developers are filled with scammers. Give them a contract and they will delay and not meet up

Request for initial demo and your account is just blocked with no explanation

Customer service non existent. Worst company on the planet

Shame on the entire company

La plateforme est pas terrible mais fonctionne bien pour les robots. Quelques problèmes cependant : l'immense majorité des robots du site (la totalité ?) sont des arnaques et fonctionnent à base de martingales ou grid qui font exploser les petits comptes. Les vendeurs racontent n'importe quoi, leurs backtests sont mensongers. Quand il y a un bug plateforme ou du site aucun personnel du site ne vous répond (mais ils réparent en douce). Ils prélèvent la tva française mais je ne crois pas qu'ils la reversent... Leurs frais sont élevés. Le forum francophone est dead, rien d'intéressant. Beaucoup de programmeurs sont incapables de réaliser correctement votre robot. Difficile de trouver quelqu'un de compétent et les avis sont faux puisque ni les clients ni les programmeurs n'ont intérêt à avoir une mauvaise note... Donc en résumé l'idée est bonne, c'est bien que cela existe mais c'est pollué de menteurs eet d'arnaques et géré par des gens peu soucieux des ''clients''. Si il y avait une alternative j'irai vers elle tout de suite mais ce n'est pas vraiment le cas. Malheureusement.

Après plus de 2 ans sur la plateforme, 15 000usd dépensés en robots et indicateurs.
Sur 30 robots, seul 4 sont encore en ligne.
Parfois plus de 1000usd dépensé pour un seul robot. Backtests exceptionnels et en fait en réel énormément d'argent perdu. Plus de 600 000usd perdu a cause des EA frauduleuses, aucun SAV, une arnaque complète gérée par des Russes expat a chypre.
Toujours la même histoire :
Le prix augmente par palier,
Backtests exceptionnels car le code est truqué
Vous ralez et l'auteur fait une mise a jour
Il va vous dire qu'il faut attendre et que surtout les résultats passés ne sont pas les résultats futurs
Vous continuez de perdre
Vous écrivez a mql5 aucun sav ni retour ni remboursement puisqu'une fois l'ea activée vous acceptez aucun droit de rétractation.
Vous ralez et mettez une étoile a l'EA
Vous perdez tout.
L'EA disparaît, le vendeur avec et vous avez tout perdu.
Je dépose une plainte a la cybersécurité chez Interpol.
Contactez moi pour une plainte collective ou rajouter des pièces au dossier.

I believe that scammers are gathering here. My account simply disappeared with the advisors I bought and I couldn’t find an answer anywhere. Advisors with false reviews.

The most terrible helpdesk! they wont help you! they will take their service fee and left what ever happen with a scammer developer, they don't care.. there is no reply back from helpdesk and they don't care of their customers! the developers also know that the helpdesk is of no use and probably support the developers to bring in more business. so they are all ready to scam you. be away from here, you will just loose your money..

Dealing with them since 2015, great great great... BUT THERE ARE SOME STUPID MODERATORS WHO BAN YOU FOR STUPID REASONS.. the management is great 💯..
Only bad is these moderators who are playing and banning others.
I want to place 5 stars but placed 4 stars because of moderators..

Paid for 2 software products and within days they were taken off the site, no longer operating and cannot be redownloaded and mql5 desk says get ahold of the developer. uuu how does that fix the problem?? i purchased the product through mql5 and can't redownload or resolve problems. they take your money and can't be bothered. not ever doing business with mql5 again.

2 day later I discover a credit on my MQL5 acct, no email was sent and of course the money was not refunded but kept as a credit balance. Sending another internal message to please refund.

a credit card dispute solved the problem.

NEVER GIVE MQL5 YOUR MONEY UNLESS IT IS YOUR LAST OPTION

Think before you subscribe any signal in MQL5, buggy platform you will end up losing lot of money.

It doesn't properly reflect the signal providers trades.

Here are some of the things that you can see bugs in, which is not designed properly

1) Ratio calculation: This is one of the worst design I have ever seen. Lost lot of money due to this calculation issues.
When you add some funds or lose some funds it again recalculates the ratio and closes the current running trades which are in negative & opens new one. You will end up losing lot of money here.

2) Duplicate trades: This often happened to me, when signal provider opens a trade with 0.01 there will be 2trades open with same lot size in signal subscribers account. At some point it realizes it as a duplicate trade and closes automatically. This I have reproduced multiple times and raised issue, moderator claimed my account as a bug.

3) Buy limit or Sell limit: If signal provider set some buy or sell limit in his account and gets cancelled, it opens a trade in signal subscribers account and closes immediately which will be a loss again. This is something which I have frequently noticed.

Très mauvais plate-forme Mql5
Très mauvais expérience avec la plate-forme Mql5, un test réal avec un compte Demo sont impossible, les backtest sont optimisés pour vous attiré , une fois acheté et activé pour réel test, rien est remboursables. Le site a ainsi limitée mon compte, ne peut plus mise à jours mes achats de plusieurs milliers d'euros.

Attenzione è una truffa quasi il 90% dei servizi che danno.
I segnali e gli EA hanno recensioni false, si mettono d'accordo tra di loro, non sono verificate, inoltre i profili dei venditori non mostrano i servizi precedenti, cioè loro attivano decine di EA, quelli che all'inizio vendono li lasciano e quelli che hanno recensioni negative li tolgono e continuano così

Très mauvaise expérience avec le service client MQL5 suite à l'achat d'un EA frauduleux (qu'ils ont d'ailleurs supprimé).
Ils se défaussent complètement sur le vendeur en cas de litige mais ne prennent pas la peine de vérifier le code des produits qu'ils mettent en vente, se rendant ainsi complices e l'arnaque.

Helpful company and great support

Big problem with EAs, it's full of false reviews, false backtests. A real mafia is installed, a lot of trolls. The site has been letting this happen for several years...completely littered with scams.

Mql5 delete my accout without warning or notification, verry bad service for seller

They don't send the money I earn. I've been trying for 6 months. They said they sent it. My bank said no such money had arrived and they should call us. When I said this, they said no, we sent them, we won't call anyone. These are thieves. They are devoid of honor.