MTB Monster (Mountain Bike Shop)Reviews 

343
TrustScore 5 uit 5

4,8

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

First off MTB Monster were offering an unbeatable price on one of their Cube eMTB's. Communication on the purchase and delivery process was excellent. They were prompt and responsive in answering my q... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Im absolutely over the moon with my moondrakr zenith bike I was just waiting just incase something went wrong so far so good. Thank you mtb monster.

Beoordeeld met 5 van de 5 sterren

MTB Monster is a great small family run business with friendly and helpful staff. They took the time to listen to my concerns and resolved the situation professionally. The only suggestion I have is... Toon meer

Beoordeeld met 5 van de 5 sterren

I recently bought my bike from here and I have nothing but good things to say about this company. It was wonderful to be able to speak to individuals in the office who were friendly and informative... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Fietsenwinkel

Geschreven door het bedrijf

Mountain Bike & E-MTB Specialist Dealer of the worlds best bikes: Santa Cruz, Yeti, Orbea, Trek, Whyte, Nukeproof, Cube, Transition, Evil, Mondraker & Marin.


Contactgegevens

4,8

Uitstekend

TrustScore 5 uit 5

343 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 100% van zijn negatieve reviews beantwoord

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4,8

Alle reviews

(343)

76 reviews in de afgelopen 12 maanden

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Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Bought my trek two weeks ago and got a…

Bought my trek two weeks ago and got a fantastic price. I phoned mgb monster on Monday and received the bike on Friday .thank you Georgia for being very helpful

27 november 2023
Review zonder uitnodiging
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Antwoord van MTB Monster (Mountain Bike Shop)

Hi George, Thank you for the 5 star review! We are really glad you are happy with our service. I will pass your comments onto Georgia she will really appreciate it :)
MTB Monster Team

Beoordeeld met 5 van de 5 sterren

Chris B

Chris B
I would say that if you’re buying a bike, go and see these people. They are knowledgeable, professional and extremely informative, making the whole experience an absolute pleasure. Nothing was too much trouble and the bike I purchased was very competitively priced. So it’s a big thanks to Matt and the rest of the team.

24 november 2023
Review zonder uitnodiging
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Antwoord van MTB Monster (Mountain Bike Shop)

Hi Chris, Thank you for the great review! I will relay your kind comments back to Matt and the team they will really appreciate it :)
If you need anything going forward don't hesitate to get in touch, enjoy your bike!
MTB Monster Team

Beoordeeld met 1 van de 5 sterren

Price match

Price match. Matt offers deal lowest he can go , next day Mtb drops price and he wouldn’t drop price , doesn’t do price match they promise

29 november 2023
Review zonder uitnodiging
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Antwoord van MTB Monster (Mountain Bike Shop)

Hi,

I can assure you MTB Monster offer a genuine Price Match Promise. If your request adheres to the criteria we set you will always be offered a Price Match.

Please get in touch on 01254 959345 and ask to speak with Hannah and I will happily look into this further for you,

Kind regards
MTB Monster Team

Beoordeeld met 5 van de 5 sterren

MTB Monster, great buying experience all round

Great product, MTB were really helpful and the communication was 100%. I would certainly biy from these guys again.

20 november 2023
Review zonder uitnodiging
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Antwoord van MTB Monster (Mountain Bike Shop)

Hi Lee,
Thank you for your great review! We are really happy to hear you had a positive buying experience from us. Hope you are enjoying your Reaction and that we hear from you again in the future :)
MTB Monster Team

Beoordeeld met 5 van de 5 sterren

Excellent bike at an excellent price

I purchased my Cube e-bike from MTB Monster and found the whole process to be easy and relaxed.
Their price beat everyone else and the hand-over was easy and I am really pleased with the bike … thank you.

1 november 2023
Review zonder uitnodiging
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Antwoord van MTB Monster (Mountain Bike Shop)

Hi Rose, Thank you for the 5 star review! We are really glad you enjoyed your experience with us and are pleased with the bike :)
MTB Monster Team

Beoordeeld met 5 van de 5 sterren

Très professionnel

Très professionnel. Le vélo était très bien emballé pour le protéger pendant le transport. Je recommande ce magasin.

8 november 2023
Review zonder uitnodiging
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Antwoord van MTB Monster (Mountain Bike Shop)

Hi Jeremy, thank you very much for the great review!
I'm glad to hear your bike has landed safely. Hope you enjoy the Relay :)
MTB Monster Team

Beoordeeld met 5 van de 5 sterren

Great friendly bike store even via mail order

I was looking for a eMTB from my LBS and noticed that MTB Monster were very competitive on pricing even with a CycleScheme voucher. Throughout the initial enquiry, further questions from me, ordering, and receiving the bike, it has been a pleasure. I say this because MTB Monster have a team that is active on the website to chats, respond to emails promptly. No questions too stupid and answered with speed, and professionalism. I want to say my experience has been top notch and no request of mine was too difficult that MTB Monster couldn't cater for.

I am happy to be a MTB Monster customer and a proud owner of an eMTB plus extra gear. Well done to the team and you won't be disappointed if you choose this company to buy your next bike even if its not your LBS.

29 augustus 2023
Review zonder uitnodiging
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Antwoord van MTB Monster (Mountain Bike Shop)

Hi Alan, Thank you very much for taking the time to write such a lovely review! I will certainly relay your comments back to the team. We would love to hear from you in the future and we hope you enjoy your new Crafty :)
MTB Monster Team

Beoordeeld met 5 van de 5 sterren

Cube ebike

I ordered an ebike via CWS - very very easy, great deal, service and responses over queries during and after purchase from the staff.
Thank you

20 april 2023
Review zonder uitnodiging
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Antwoord van MTB Monster (Mountain Bike Shop)

Hi Jon, Thank you for the lovely review! We are really glad you are happy with our service and hope you enjoying your Cube :)
MTB Monster Team

Beoordeeld met 5 van de 5 sterren

good price and good service from…

good price and good service from ordering to picking up bike

25 oktober 2023
Review zonder uitnodiging
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Antwoord van MTB Monster (Mountain Bike Shop)

Hi David, Thank you very much for the great review! We are glad to hear you were happy with our service. Hope to hear from you soon :)
MTB Monster Team

Beoordeeld met 5 van de 5 sterren

Excellent Bike Shop.

Extremely good price for bike. Very efficient, kept me up to speed on my delivery. Bike was delivered on time.

27 oktober 2023
Review zonder uitnodiging
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Antwoord van MTB Monster (Mountain Bike Shop)

Hi, Thank you for the 5 star review! We are happy to hear you were pleased with our service. Hope you are enjoying your bike :)
MTB Monster Team

Beoordeeld met 5 van de 5 sterren

Brilliant

Ordered a Cube reaction electric mountain bike from MTB Monster,
Excellent service from them. Great price for the bike, communication was brilliant and it came quickly and very well packaged.
Would recommend to anyone.
Thanks

12 oktober 2023
Review zonder uitnodiging
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Antwoord van MTB Monster (Mountain Bike Shop)

Hi Arty, Thank you very much for the great review, we really appreciate it.
Hope to hear from you in the future, enjoy your bike!
MTB Monster Team

Beoordeeld met 5 van de 5 sterren

Great service.

Went to MTB monster upon recommendation from a friend who had purchased a bike from them and described excellent sales and after sales service. I had a good idea of the bike and spec I required again, from reviews and recommendations. The attention and service I received from mtbm was great and made the purchase of my bike a flawless and pleasant experience. I was kept up to date with my order status and informed straight away, as and when I could collect it. Thanks mtbm...

2 oktober 2023
Review zonder uitnodiging
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Antwoord van MTB Monster (Mountain Bike Shop)

Hi Gary, Thank you very much for the lovely review. We're so glad you and your friend have enjoyed your experience buying from us and hope to hear from you both again in the future! Have fun on your bikes :)
MTB Monster Team

Beoordeeld met 5 van de 5 sterren

Excellent service as always

Excellent service as always. This is our second bike purchase. Thanks.

7 oktober 2023
Review zonder uitnodiging
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Antwoord van MTB Monster (Mountain Bike Shop)

Hi Martin, Thank you very much for your lovely review and repeat custom!
We hope you are both enjoying the Stereos and hope to see you again in the future :)
MTB Monster Team

Beoordeeld met 5 van de 5 sterren

Delighted e-bike owner

Very good deal, excellent service and great bike!

29 september 2023
Review zonder uitnodiging
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Antwoord van MTB Monster (Mountain Bike Shop)

Hi Hugh, Thank you for your 5 star review! Hope you are enjoying the Whyte :)
MTB Monster Team

Beoordeeld met 5 van de 5 sterren

Mtb monster were spot on couldn't have…

Mtb monster were spot on couldn't have been more helpful an absolute pleasure to deal with

3 oktober 2023
Review zonder uitnodiging
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Antwoord van MTB Monster (Mountain Bike Shop)

Hi Ellis, Thank you very much for your lovely review! Hope you are enjoying your new Whyte :)
MTB Monster Team

Beoordeeld met 4 van de 5 sterren

Nice shop once inside

Nice shop once inside!

Staff are friendly and stock a good range of products.

Website is in need of some modernisation and updating with all the products they offer.

15 maart 2023
Review zonder uitnodiging
Logo MTB Monster (Mountain Bike Shop)

Antwoord van MTB Monster (Mountain Bike Shop)

Hi, Thank you for your review, we really appreciate it.
We are currently updating our website with accessories that we sell in store and hope to sell a wider range of accessories in store and online going forward :)
MTB Monster Team

Beoordeeld met 5 van de 5 sterren

Very Good

Second bike / frame I've bought from MTB Monster.

They are very organised, great communication, prices and after sales support when I had a warranty issue.

They sell a very wide range of brands and accept most of the c2w schemes.

I'm not sure what more you could ask for. Just wish they were here in Sheffield!

15 september 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Quick, friendly bargains.

Purchased a 2022 Orbea Laufey through the Cycle²work scheme. Staff were really helpful on the phone and know their stuff. Bike was delivered really quickly and saved me loads of money. The build setup was bang on despite being done remotely. Would recommend and use them again. Initially a little nervous about leaving the deposit but this was returned the same day as delivery.

17 augustus 2023
Review zonder uitnodiging

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