MTB Monster (Mountain Bike Shop) Reviews 343

Excellent customer service, communication and the bike arrived perfectly setup.

MTB MONSTER
They were helpful and gave me good advice. The Trek is pretty good for me.
Thank you MTB

Very good buying experience from mtb monster and very helpful Answered all the questions that I wanted to know before buying new e-bike

Very friendly and responsive staff. Great Bike selection. Obviously they know what they are doing.

So glad I discovered MTB Monster. I’d originally gone to my local bike shop looking for previous years model that was in the sale. They basically told me it was impossible to get one and said they’d even checked with Orbea. They were intent on pushing the new full price model on me. Found these guys online and took a chance driving to Lancashire from North Wales. I was looked after by Hannah whose knowledge about the bikes and helpfulness were invaluable. Didn’t have my size in stock, but they checked with Orbea and, surprise surprise, were able to offer me the sale model, in my size and in a choice of three colours. The only issue was that it would take up to two weeks to arrive. Well, for the saving I was making I could live with that, although I still had a seed of doubt at the back of my mind. I shouldn’t have worried!! Their communication was second to none, keeping me constantly updated of the progression of the order. The bike arrived and they contacted me during the build to check body measurements and how I wanted things set. It actually arrived early. Went to pick it up in person, although they offer free delivery, and had a great hand over from one of their bike mechanics who ran through everything with me. End result, chuffed to bits with the bike and would now shop nowhere else, even though it is a hike!! Honesty is everything for me so I highly recommend MTB Monster.

My first bike order from MTB monster ( Marin rift zone e1) from putting my order in over the Easter break I was kept upto date with everything from the bike coming from supplier to MTB being built ( I was even asked what my rider weight was to set-up suspension ) I've ordered 4 new bikes online before this one and have never been asked this nice touch. Delivery was well informed and given a timeslot for the day, I would recommend MTB monster for the quality of service best prices and 0% finance. Oh and the MARIN RIFT ZONE E1 IS ONE HELL OF A BIKE.

The service I received from MTB monster was excellent.
When I was deciding which bike to buy their pre-sales gave me impartial advice based on what I was asking and what I was looking g for. They didn’t just point me to the most expensive.
I then ordered a bike on cycle to work. They made the process clear simple and easy.
The set up of the bike was checked by their mechanics and set up to my dimensions.
The delivery was communicated and delivery company even called an hour before arrival to check I was in etc.
On top of the excellent service - the bike is ace!! Would highly recommend the MTB monster team

Great experience, cheapest relative price including accessories on the internet. Had to wait while the bike was imported and prepared but, was kept informed of the progress at regular intervals. Delivery was also good and packaged well…….many thanks

Bike was ordered, assembled and delivered quickly. The bike was set up and then properly packed for shipment. Very happy with the packing. Always a worry when courier is delivering a bike but this was very well packed and protected. Couriers were great. Really happy with the whole transaction. Aime is very helpful and communication was excellent.

all the staff were very friendly and helpful especially our salesman Mat and the ebike was a great price

I knew which e-MTB bike I wanted and they had it for a great price. Their communication through the whole process was spot on, and the bike arrived well-packaged and on time.

Would normally buy from a local bike shop but gave these guys a go and they were very helpful,called in store and tried out a bike for size and was given good advice,definitely would recommend a visit and would use again 👍

They always do all they can to sort the problem managed to get large discount on new motor they are polite and keep you informed would not go anywhere else

Great from start to finish all the staff realy friendly and all knew their stuff they made buying my first e-bike very easy and the attention to detail on the day I picked it up was fantastic. I would highly recommend MTB Monster

The team at MTB are all awesome. Sorted both my self and Hubby with Emtbs they are all very knowledgable and helped us decide which bikes are best for us. And held them while we sorted the funds. Never rushed and stayed later when we travelled 3hours to collect them

Couldn't be happier with the sales service from MTB Monster when buying a new bike online recently. They were quick and helpful to in answering questions about the bike, and the sales, comms and shipping process were super smooth and reassuring.

Would definitely buy again and recommend to others.

Absolutely delighted with my purchase but more so with the customer service provided from start to finish. Second to none, this is exceptional and gives me great confidence to purchase again or ask for help or advice. I've already sent a friend there whose bought an exact same bike. Thank you so much. Alistair

Arrived at MTB to collect my new e-bike, Greeted with very helpful & friendly staff.
Great shop with a fantastic choice of bikes, & some good deals too.
Highly recommend a visit to see what’s on offer.

Absolutely fantastic people to deal with so helpful and knowledgeable.On collecting my cube E-MTB They went through everything and set the suspension to my spec. I would definitely recommend them to anyone.

Excellent communications and customer service

Recently ordered an EMTB from MTBMonster.

I asked them several questions over email - always either getting a prompt reply or when they were busier getting an apology mail and a reasonably quick follow up.

After ordering the communication was excellent. The bike was in stock at the supplier but not with MTBMonster. At least once a week I got an email letting me know how my order was progressing and then when it was dispatched from the supplier, recieved by themselves and then set up and dispatched on their courier.

A friend of mine ordered the exact same bike from another shop and it took 6 more days to arrive!

Super happy with both the service and the product.

Would recommend to friends and use again.