MTB Monster (Mountain Bike Shop) Reviews 343

Helpfull staff ,great service and prices.

Purchased my bike at MTB Monster using Cycle2Work voucher, excellent communcation, knowledge and good service throughout.

I bought 2 ebikes in MTB Monster. They have good communication and keep contact with me the progress. Very good seller.

Great friendly service from start to finish when ordering and collecting my new Cannondale MTB. Thanks

What can I say other than the level of service from beginning to end, has been nothing short of amazing.

I purchased an emtb with MTB Monster through cycle to work scheme. It was competively priced, also I read some reviews which we're very positive and therefore proceeded with the purchase.

As I said, the communication, the guidance, the efficiency up to arranging the collection, was so easy for myself, which these days is rare in customer care. And also the day of collection went so smooth, the chap who went through everything with me whilst I slurpped a nice coffee they provided, all added up to a super service, with which I can only say thank you for the experience 10/10.

Changed my mind about an order and the team was on the ball sorting it out for me. I was kept updated throughout the process and the bike arrived well packed and with all needed instructions. Couldn’t be happier about price and service.

The customer service and sales process from initial enquiry, visiting to try bike in person to final sale was great. They kept me informed every step of the way and even took details to get the bike setup for me as best as possble ahead of time (fork and shock sag etc).
Everything went smoothly and on schedule. I was impressed with the knowledge and friendlieness of the staff, there was no pushy sales patter or anything like that.

Great service, great prices can't fault so far after my first E MTB bike purchase from MTB Monster 3 three months ago.
All good.

Had my husqvarna HC5 now for just over a week and I’m absolutely in love with the thing 😍 this is my 3rd bike off these guys in 3yrs and you cannot fault the service, top job again 👍

I'm very impressed by the friendly and efficient service offered by MTB Monster. Im thrilled with The bike recieved and packed really well. Thankyou. Highly recommended

Great service speedy delivery, really easy to deal with , great product

Just purchased my whyte 180 works fantastic bike,staff at Mtb monster was all brilliant that I spoke to helped me with my order and got me sorted with everything I need thanks again to all at Mtb monster team

After buying a new Transition MTB from MTB Monster last summer I've just been back for the bike to have a service and a few repairs. Fantastic service and very friendly and knowledgeable staff. Would highly recommend MTB Monster if you're looking for a new bike or after a trustworthy place to get repairs and services carried out.

Very professional. Whole process was nice and easy. Excellent work . Thanks MTB Monster's. Highly recommend 👌

Great bike at a great price. Very helpful staff.

I spotted a great deal on MTB Monster which also qualified under the Bike2Work scheme. The MTBM team took time to explain how this worked. I placed my order and had great, regular communication from them all the way through the process.
My company were very slow at processing the payment through the scheme but MTBM were always very patient and willing to help.
My new MTB was delivered all prepared with an inspection note, shock and tyre pressures highlighted.
I can't recommend them highly enough; thank you MTB Monster.

Nice smooth transaction with good communication throughout. Thrilled with the bike. 5 stars.

Great service from start to finish. Really happy with my new bike😀

All the staff I dealt with were extremely polite and very helpful the whole experience of purchasing a bike was made simple thank you all so much