First off MTB Monster were offering an unbeatable price on one of their Cube eMTB's. Communication on the purchase and delivery process was excellent. They were prompt and responsive in answering my q... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Im absolutely over the moon with my moondrakr zenith bike I was just waiting just incase something went wrong so far so good. Thank you mtb monster.
MTB Monster is a great small family run business with friendly and helpful staff. They took the time to listen to my concerns and resolved the situation professionally. The only suggestion I have is... Toon meer
I recently bought my bike from here and I have nothing but good things to say about this company. It was wonderful to be able to speak to individuals in the office who were friendly and informative... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Mountain Bike & E-MTB Specialist Dealer of the worlds best bikes: Santa Cruz, Yeti, Orbea, Trek, Whyte, Nukeproof, Cube, Transition, Evil, Mondraker & Marin.
Contactgegevens
Unit 4a-5 Fairfield Business Park, Longsight Rd, BB2 7JA, Blackburn, Verenigd Koninkrijk
- 01254 959345
- contact.mtbmonster@gmail.com
- www.mtbmonster.com
4,8
Uitstekend
343 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Very clear communications from the team…
Very clear communications from the team after I secured my order the bike was du the following month, they made every effort in keeping me in the loop. Bike del on time and couldn't be happier with my purchase. Great team at MTBM
4 juni 2025
Review zonder uitnodiging
Antwoord van MTB Monster (Mountain Bike Shop)
Hi Howard,
Thanks for the great review! We are glad to hear you were happy with your purchase and our service.
Hope the Stereo is treating you well and see you soon for your 6 week check :)
MTB Monster Team
Great Customer Service
Absolutely outstanding service from MTB Monster! The customer service was exceptional – clear, friendly communication throughout and they went above and beyond to ensure everything was spot on. A truly seamless and positive experience – highly recommended!
12 juni 2025
Review zonder uitnodiging
Antwoord van MTB Monster (Mountain Bike Shop)
Hi Carl,
Thanks for the 5 star review! We really appreciate the feedback and are glad we could give you a positive experience :)
Hope you are enjoying the Amflow!
MTB Monster Team
Amazing service from the team
Amazing service from the team, I spoke to and emailed several staff members and all of them were friendly and super helpful, even giving me advice on how to navigate Klarna!
I was looking to buy a new ebike and ideally wanted a discounted model but still with 0% over 36 months; MTB Monster where the only retailer I could find who would offer this, so that was a key factor for me, but the selection of stock and the customer service was a huge reason to purchase from them.
From start to finish the experience was faultless. Thanks all
4 april 2025
Review zonder uitnodiging
Antwoord van MTB Monster (Mountain Bike Shop)
Hi Ross,
Thanks very much for the awesome review!
It's great to hear the team were able to help you with your order.
Hope you are enjoying your new bike and we hope to hear form you again in the future :)
MTB Monster Team
Great bike and excellent after sales…
Great bike and excellent after sales service.
23 mei 2025
Review zonder uitnodiging
Antwoord van MTB Monster (Mountain Bike Shop)
Hi,
Thanks for the great review! We really appreciate it :)
MTB Monster Team
Orbea Laufey 🤙
Got my Orbea Laufey through MTB Monster & the cycle to work scheme. Super quick process and all the staff were so helpful. 5/5 🤙
16 mei 2025
Review zonder uitnodiging
Antwoord van MTB Monster (Mountain Bike Shop)
Hi Cat,
Thanks very much for the lovely review. Great to hear you were happy with the process of purchasing via Cycle to work and the staff here were able to help you do so :)
Hope you enjoy the Laufey, it's a great choice.
MTB Monster Team
Great service with quick response and…
Great service with quick response and action on queries. Very happy with product ordered and would definitely recommend.
2 mei 2025
Review zonder uitnodiging
Antwoord van MTB Monster (Mountain Bike Shop)
Hi,
Thanks for the 5 star review! Glad to hear you were happy with our service and the product you received.
MTB Monster Team
Bike was out of stock when order was…
Bike was out of stock when order was placed, quick updates and bike arrived sooner than expected, also bike is Banging!!
21 mei 2025
Review zonder uitnodiging
Antwoord van MTB Monster (Mountain Bike Shop)
Hi Thomas,
Thanks for the great review! We're glad to hear your pre order arrived early and we were able to get this to you sooner than expected, it is always a nice surprise :)
Hope you are enjoying the Marin!
MTB Monster Team
Slight problem with order they sorted…
Slight problem with order they sorted it out straight way and got it next day first class company
8 mei 2025
Review zonder uitnodiging
Antwoord van MTB Monster (Mountain Bike Shop)
Hi Ian,
Thank you for the 5 star review.
I'm glad we were able to solve the issue for you quickly :)
MTB Monster Team
Great service
Great service, answered all my enquiries quickly and bike delivered when they said it would…
10 april 2025
Review zonder uitnodiging
Antwoord van MTB Monster (Mountain Bike Shop)
Hi Alan,
Thank you for the great review!
Hope you are enjoying your Amflow :)
MTB Monster Team
Very happy with my purchase of a Cube…
Very happy with my purchase of a Cube reaction hybrid pro 800, excellent cycle . The whole process of buying the bike online was very good. I was kept informed of the whole process at all times , the delivery was great received it exactly as stated . I would highly recommend this shop especially buying online. Good experience
Thank you very much.
22 april 2025
Review zonder uitnodiging
Antwoord van MTB Monster (Mountain Bike Shop)
Hi Tim,
Thank you for leaving us a 5 star review!
We really appreciate your feedback and are glad you were happy with our service :)
Hope you enjoy your new Reaction.
MTB Monster Team
Very helpful and friendly in the…
Very helpful and friendly in the purchase of my first electric bike made sure I was on the correct size and happy to answer my newbie questions
5 april 2025
Review zonder uitnodiging
Antwoord van MTB Monster (Mountain Bike Shop)
Hi Andrew,
Thank you for leaving us a great review!
We're glad we could help with the purchase of your first E-bike and answer your questions.
We hope you are enjoying the new bike :)
MTB Monster Team
Disappointing anticlimax
After weeks of communications I was told yesterday that they didn't actually have the bike I'd been waiting for and was hoping to be delivered this week. I was given some story about the wrong bike being in the box, even though a few days before I'd been told it was in the workshop being prepped for delivery. They sounded rather relieved when I decided enough was enough and phoned to cancel the order. Even if the story about the wrong bike being in the box was true, it doesn't say a great deal about the manufacturer's QC systems, so maybe I dodged a bullet?!
Technical knowledge was also lacking when questions were asked about componentry upgrades.
Edit: Lowering score due to the condescending reply below that I've only just decided to read. Seems to imply that I'm thick for not understanding the freehub issue. The only bit I couldn't understand was I was telling you the freehub was available from the manufacturer and you were insisting it wasn't possible to change it.
As for you appearing to be pleased at not having me as a customer, well, I can assure you you're not as pleased as I am!
15 april 2025
Review zonder uitnodiging
Antwoord van MTB Monster (Mountain Bike Shop)
Hi Simon,
We have read your review and do sympathise with the situation. It is exciting to have a new bike on the way and when something gets in the way it is a frustrating time all round. You are correct there was an issue with the manufacturer and they packed a higher specification model in a different size into the box than you had ordered. We were completely unaware of this until the mechanic unpacked your box to discover what had happened (This is why you were told the bike was in our workshop as we send this email once the warehouse receives the stock). When we contacted the manufacturer they acknowledged the issue, apologised and looked to arrange a replacement as soon as possible but you contacted us again within 24 hours to say you wanted to cancel so we did not get a chance to tell you when a replacement was possible.
In all honesty, we we're slightly relieved when you decided to cancel as a few days prior you had found the finance application process quite stressful and your emails suggested you felt quite worked up about it. We knew that a replacement would take an extra few days and we didn't feel you would be happy with this given your previous emails. A member of the team processed your refund and sent confirmation of this within 5 minutes of ending the call with you. You then sent an aggressive email suggesting we were trying to keep hold of your money and we replied with evidence to prove your refund was processed straight away and we had not delayed this.
In terms of the upgrades, you did contact us about upgrading to AXS drivetrain. We came back to you on the same day to say that this was not an upgrade we currently offered (it was not advertised as one on the website) We explained that if you wanted non T-type AXS you would just need a mech and shifter but if you wanted T-type AXS those parts only work with each other so you would need a T-type cassette which uses the XD driver and not the HG driver fitment which is what the NX cassette specified on your bike uses. You mentioned in your email that you didn't understand the freehub bit but didn't ask us to clarify further just said you were looking forward to seeing the bike so we did not comment on this any further.
We always take all feedback on board and look to improve our services where possible. In this particular case the error was not on our part but with the brand and we reacted as quickly as we could to find a resolution. The advice we gave regarding the upgrades is accurate and to suggest the technical knowledge is lacking on our side we think is unfair.
Our reputation is of the utmost importance to us and we take a lot of pride in our work so we are always really disappointed to hear when someone is not happy and make every effort to identify any areas we can improve to better support customers forward. In this particular case we feel the events were completely out of our hands and we couldn't have foreseen them.
We are sorry you are disappointed and hope you manage to source the bike you want very soon.
All the best.
MTB Monster Team
MTB Monster
Great company to work with,only one issue, not MTB Monster fault, they kept me well informed on progress. Definitely will shop with they again.
3 april 2025
Review zonder uitnodiging
Antwoord van MTB Monster (Mountain Bike Shop)
Hi Derrick,
Thanks very much for the 5 star review, we really appreciate it.
Hope you are enjoying your new Stereo :)
MTB Monster Team
Great place
Picking my new bike up was stress free they were all very helpful the mechanic's give my bicycle a bit of love before picking her up needed to go back two times for some adjustments because it's new sorted them out
24 maart 2025
Review zonder uitnodiging
Antwoord van MTB Monster (Mountain Bike Shop)
Hi Mark,
Thank you for the great review! We're glad to hear you were happy with your experience and we could help with your settling in adjustments.
Hope to see you soon for your 6 week check :)
MTB Monster Team
Had a fab experience
Had a fab experience. Bought an electric bike to be delivered to the Scottish Highlands. Fantastic communication, excellent packaging and delivery, and extra care clearly taken. Gorgeous, quality bike too. Highly recommended.
12 april 2025
Review zonder uitnodiging
Antwoord van MTB Monster (Mountain Bike Shop)
Hi,
Thank you for the awesome review, we really appreciate your feedback!
Hope you are enjoying your bike up on the Scottish trails :)
MTB Monster Team
Great business to deal with!
This is the second e-bike we’ve bought from MTB Monster. They are great to deal with, really helpful and have some fantastic deals(hence 2nd bike). We were recommended them by a friend and haven’t been disappointed.
5 april 2025
Review zonder uitnodiging
Antwoord van MTB Monster (Mountain Bike Shop)
Hi,
Thank you very much for your review and repeat custom, it's really appreciated.
Hope you and your friend are enjoying your new bikes!
MTB Monster Team
Antwoord van MTB Monster (Mountain Bike Shop)
Hi Mark,
Thank you for the 5 star review :)
MTB Monster Team
Mtb monster are great to deal with
Mtb monster are great to deal with. Good communication, the orbea rise h30 was excellent price and set up was perfect.
On collection staff very helpful including loading into car. Everything smooth and professional.
26 maart 2025
Review zonder uitnodiging
Antwoord van MTB Monster (Mountain Bike Shop)
Hi Mike,
Thank you very much for the review!
We're glad to hear you are happy with your purchase and the team here, I will pass on your comments :)
Hope to see you soon for your 6 week check.
MTB Monster Team
MTB monster
MTB monster, have been extremely good throughout my order, have answered any questions and concerns I had and also was extremely helpful with timings and updates, even set up the suspension on the new bike, definitely recommend purchasing a bike from MTB Monster, a really amazing team definitely recommend it!
21 maart 2025
Review zonder uitnodiging
Antwoord van MTB Monster (Mountain Bike Shop)
Hi,
Thank you very much for the review, we really appreciate it.
It's great to hear you have been happy with the service our team provides!
Hope you enjoy your new bike :)
MTB Monster Team
Recommended, quick delivery & good prices
I ordered a Powermore 250 battery and cable recently. Dispatch and delivery was very quick and it was the cheapest price I could find with availability. I would recommend them and would use again.
27 februari 2025
Review zonder uitnodiging
Antwoord van MTB Monster (Mountain Bike Shop)
Hi Alex,
Thanks for leaving us a great review!
Hope you enjoy getting a longer range out of your bike :)
MTB Monster Team
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