MTB Monster (Mountain Bike Shop) Reviews 339

The company got in touch to make sure everything was going smoothly, proactively getting details so they could set up the bike's suspension for me. The ordering and payment system was fine, no issues there. The only concern, not really enough to drop it a star, is that there seemed to be no option to create an account on order completion, so I would recommend creating one first before you order.

Very good experience & would certainly go back for my next purchase.

I can’t remember the last time I found a company of any kind that were so helpful and pleasant to deal with. The communication from MonsterMTB was great and I’m really happy with my bike. I’d definitely recommend them.

Excellent service received when buying a bike online. Delivery made very quickly by an exceptionally helpful courier company. I would recommend dealing with Monster MTB to anyone looking for a no fuss purchase.

Excellent service and fast delivery.

Fantastic service amazing variety of bikes and accessories all topped off with great sale prices

Very knowledgeable people. ( I would have picked the wrong bike if I hadn't been gone there!) Excellent service & fast delivery. Packaged exceptionally well. Would definitely use MTB Monster again.
Chuffed to bits with my bike 😊

Excellent service from start to finish. Great communication and the bike was packaged perfectly. I’ll definitely be buying my next bike from MTB Monster!

This mtb company are absolutely class… great service from start to finish from ..many thanks

I purchased a cube reaction back in April. The bike then just stopped working. I contacted the shop and they advised us to send the bike back. This cost us £75 to return the bike for a warranty fault that we could not have caused. I had to wait approximately 3 months for the problem to be solved, communication was great though. They then returned the bike damaged, without a charger and without the battery covers.

I sent a video straight in to show the damage, as predicted the shop are saying it wasn't their fault. They contacted the delivery company that they choose for me to be then told a £3000 bike that I purchased and used about 5 times is now damaged and they won't do anything about it.

Great service from purchase to delivery, I highly recommend MTB Monster very competitive prices , I searched a long time for the right bike and price
Thanks again MTB Monster

Whole process of purchasing my new bike was very simple and efficient from start to it being delivered

Great feedback on my perches and planing on the pickup day

I recently got the Orbea Wild M10 in custom MyO from MTB Monster (see website), and I can confidently say it’s one of the best decisions I’ve made for my riding experience.

I messaged MTB Monster after seeing a similar bike on Instagram. They called me the same day, to discuss options and informed me about MyO and directed me to the MyO site on Orbea. I customised it and shared the code with MTB Monster. Such a simple and amazing way to order a bike.

The entire MTB Monster Team (believe me I've spoken to them ant some point haha) are absolutely amazing. I had so many questions about the bike, I changed the order twice, with a change of colour and nothing was too much trouble. I can honestly say, I've never had an experience like it. I’ve bought many bikes over the years and MTB monster win, no contest. I would 100% have no hesitation recommending them for all your bike needs. I even needed support on fitting a few things to the bike after it was delivered, again straight in my inbox were detailed instructions. I mean can I get any better?

For me, this is “the definitive” and all things bike retailer for me. I won’t shop anywhere else.

Onto the bike - This bike is an absolute powerhouse—the motor delivers incredible torque, making climbs feel effortless and allowing me to push further and faster. I'm not a spring chicken, nor am I very fit, but this bike...is insane and really does make a huge difference when riding.

The battery life is outstanding, easily handling long trail days without a hitch. I’ve ridden it across varied terrain, yet to hit the big trails, but so far I have zero compaints and only praise.

One of the standout features for me was the ability to custom design the paint of the M10. It’s such a cool touch that makes the bike feel truly personal.

The finish and overall appearance of the bike is stunning—I’ve had so many compliments on the look alone.

Orbea’s attention to quality and detail is evident in every component. From the frame to the suspension, everything feels premium and built to last. It’s clear this bike was engineered with serious riders in mind.

MTB Monster are an Authorised Dealer and If you're considering an e-MTB or MTB using Monster is a complete no-brainer. Highly recommend!

To all at MTB Monster, a sincere thank you (especially Hannah, the sales Team & Tom) putting up with my questions!

Gavin

Always really good communication, Always kept us up to date on everything, the amflow bike is on another level, best bike ever bought and delivered really quickly after mtb received it,

Bought the new trek rail from MTB monster, price was cheaper that other online shops.

Staff were lovely and helpful throughout the process. Bike delivered on time with no problem.

Highly recommended!

Thank you MTB Monster!

Very clear communications from the team after I secured my order the bike was du the following month, they made every effort in keeping me in the loop. Bike del on time and couldn't be happier with my purchase. Great team at MTBM

Absolutely outstanding service from MTB Monster! The customer service was exceptional – clear, friendly communication throughout and they went above and beyond to ensure everything was spot on. A truly seamless and positive experience – highly recommended!

Amazing service from the team, I spoke to and emailed several staff members and all of them were friendly and super helpful, even giving me advice on how to navigate Klarna!
I was looking to buy a new ebike and ideally wanted a discounted model but still with 0% over 36 months; MTB Monster where the only retailer I could find who would offer this, so that was a key factor for me, but the selection of stock and the customer service was a huge reason to purchase from them.
From start to finish the experience was faultless. Thanks all

Great bike and excellent after sales service.