I recently bought my bike from here and I have nothing but good things to say about this company. It was wonderful to be able to speak to individuals in the office who were friendly and informative... Toon meer
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I have purchased a few bikes from MTB Monster this year and I can't say enough how great they have been. Communication is superb, I was kept informed of bikes on order and any promise to reply on a... Toon meer
Bedrijf heeft geantwoord
Ordered an Orbea from MTB Monster. Fast, clear communication and really good support throughout. Delivered on time, well packed, and my local mechanic was impressed with the quality of the build. Very... Toon meer
Bedrijf heeft geantwoord
Excellent team! I had my Orbea in the basket for a while whilst shopping around. I believe it was Hannah who actually rang me and mentioned they had the best price match! Awesome customer service and... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Mountain Bike & E-MTB Specialist Dealer of the worlds best bikes: Santa Cruz, Yeti, Orbea, Trek, Whyte, Nukeproof, Cube, Transition, Evil, Mondraker & Marin.
Contactgegevens
Unit 4a-5 Fairfield Business Park, Longsight Rd, BB2 7JA, Blackburn, Verenigd Koninkrijk
- 01254 959345
- contact.mtbmonster@gmail.com
- www.mtbmonster.com
4,8
Uitstekend
339 reviews
Geen gegevens bekend over review-uitnodigingen
Dit bedrijf heeft hun klanten niet uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 66% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Great setup and friendly helpful staff
Before buying they provided the 2 bikes of choice for viewing with a technician on hand to answer any questions. As I choose to collect the bike a few days later all payment was completed at home with no pressure. On collection again any of the bikes operation were explained and a ride around the car park confirmed everything was good. Can highly recommend MTB Monster, staff on hand to help and advise, easy buying options and great price.
10 november 2025
Review zonder uitnodiging
Antwoord van MTB Monster (Mountain Bike Shop)
Hi Mark,
Thanks for taking the time to share such a detailed review. We’re really pleased the viewing, collection, and handover process worked well for you, and that the team were able to answer your questions without any pressure. It’s great to hear you’d recommend us, we appreciate it.
We hope you both enjoy the Fuels!
MTB Monster Team
Second bike from MTB Monster.
Second bike from MTB Monster.
Excellent service ,advice and delivery 👍
Diolch Yn Fawr 😁
17 november 2025
Review zonder uitnodiging
Antwoord van MTB Monster (Mountain Bike Shop)
Hi Nigel,
Thank you for choosing us again, we really appreciate it. Glad to hear the service, advice, and delivery hit the mark.
Diolch yn fawr for the great review!
MTB Monster Team
Great service and advice
Great service and advice , great products at the right price.
27 oktober 2025
Review zonder uitnodiging
Antwoord van MTB Monster (Mountain Bike Shop)
Hi Nicholas,
We appreciate you taking the time to share your positive feedback.
It is rewarding to hear that you experienced great service and advice.
We are committed to providing value to our customers, and we look forward to assisting you again in the future.
MTB Monster Team
Mtb Monster 👌
Great communication from the get-go. Service is up there with the best. I'd definitely recommend to anyone that's looking to buy a bike or anything MTB-related.
10 oktober 2025
Review zonder uitnodiging
Antwoord van MTB Monster (Mountain Bike Shop)
Hi Paul,
Thanks for taking the time to leave a review. We’re really glad to hear you were happy with the communication and service throughout your experience. We appreciate the recommendation and hope you enjoy your new Trek!
MTB Monster Team
Grate staff made it esay though in some…
Grate staff made it esay though in some peddles and the tubeless. What a grate service from start to delivery. Thanks alot to all the staff very professional
2 oktober 2025
Review zonder uitnodiging
Antwoord van MTB Monster (Mountain Bike Shop)
Hi Tim,
Thanks for your review! We’re really pleased to hear that everything went smoothly and that the team could get your bike set up. We’ll be sure to pass on your feedback to the staff, they’ll be glad to know their efforts made a difference. Enjoy the Whyte!
MTB Monster Team
Great experience buying my bike from…
Great experience buying my bike from mtb monster. I have bought a few bikes and hundreds of products online and found mtb monster to be one of the most responsive company's I have ever bought from. Every email I sent was replied to within 30 mins which is fantastic customer service. I was kept informed throughout my purchase and really cannot fault them. If u r thinking of buying a bike from them then do it u will not be disappointed
28 oktober 2025
Review zonder uitnodiging
Antwoord van MTB Monster (Mountain Bike Shop)
Hi Lee,
Thank you for taking the time to share your experience. We’re really glad to hear that you found our communication and service up to the mark, it’s something we pride ourselves on. It’s great to know the process was smooth from start to finish, and we appreciate your recommendation. Enjoy the new Trek, and thanks again for choosing MTB Monster.
MTB Monster Team
Fantastic bike at a great price
Fantastic bike at a great price! All the staff I spoke too were helpful and answered all my questions thoroughly. Bike was well packaged and delivered quickly. Would recommend and use again.
28 oktober 2025
Review zonder uitnodiging
Antwoord van MTB Monster (Mountain Bike Shop)
Hi Roy,
Thanks for your great feedback. We’re really pleased to hear you’re happy with the bike and the service you received from the team. It’s good to know the delivery went smoothly and that everything met your expectations. We appreciate the recommendation and hope you enjoy many miles on your new Whyte!
MTB Monster Team
Good delivery experience
Kept well informed about delivery. Grandson very happy with bike.
21 oktober 2025
Review zonder uitnodiging
Antwoord van MTB Monster (Mountain Bike Shop)
Hi Anne,
Thanks for your review. We’re glad to hear you were kept up to date with delivery and that your grandson’s happy with his new bike, the Superfoxy is a great choice!
MTB Monster Team
Excellent price, invisiframe not great.
Excellent price and pretty quick delivery. Good communication at all stages of the purchase.
Build quality not the best, gears are not perfectly aligned and invisiframe is not very well done (not lined up with holes, air bubbles etc.) bit frustrating considering the cost. Could also argue the power more cable supplied is too short.
25 oktober 2025
Review zonder uitnodiging
First class
The all experience of buying a buy from here was first class. They were very helpful when ordering and when I picked up my bike going through everything.
24 oktober 2025
Review zonder uitnodiging
Antwoord van MTB Monster (Mountain Bike Shop)
Hi Gary,
Thanks for your review. We’re really pleased to hear you had a good experience from order to collection, and that the team were able to help throughout the process.
Enjoy the Stereo and we hope to see you soon for your 6 week check!
MTB Monster Team
MTB Monster provided an excellent…
MTB Monster provided an excellent service and quick delivery; however, I was disappointed that the bike arrived without pedals.
8 oktober 2025
Review zonder uitnodiging
Antwoord van MTB Monster (Mountain Bike Shop)
Hi,
Thank you for your review, we’re really glad to hear you were happy with the service and delivery. We appreciate your feedback about the pedals. Most bike manufacturers don’t include pedals with high value bikes, as riders often have their own preference and the brands prefer to put the budget into higher-quality components elsewhere on the bike.
Apologies we are unable to see your details so are unable to reach out to discuss this but if you’d like any advice on pedal options to suit your setup, we’d be happy to help, feel free to get in touch.
MTB Monster Team
Great experience
Have ordered my last couple of bikes from a big named online retailer warranty issues have been a nightmare decided to go with somewhere within an hour of where I live this time should the worst happen. I’ve a few to choose from but Mtb monster had the best deal on what I was after ordering was easy and communication was top notch throughout. Picked up from store staff were friendly and helpful and setup looked great would recommend 100%
16 oktober 2025
Review zonder uitnodiging
Antwoord van MTB Monster (Mountain Bike Shop)
Hi Keith,
Thanks for taking time to write us a great review!
We're glad to hear you were happy with our service and in store experience :)
Hope you are enjoying your Crafty and we hope to see you soon for your 6 week check.
MTB Monster Team
Excellent experience and custumer…
Excellent experience and custumer service! highly reccomended!! i couldnt be happier with my Amflow pl carbon. the team looked after my bike from start to end and also gave me some neewbie tips!
15 oktober 2025
Review zonder uitnodiging
Antwoord van MTB Monster (Mountain Bike Shop)
Hi,
Thanks so much for the awesome review! We’re thrilled to hear you’re loving your Amflow PL Carbon and that the team could help get you set up with some newbie tips. Enjoy every ride, and don’t hesitate to reach out if you need any more advice or support!
The MTB Monster Team
Great comms and helpful info
What a great experience from start to finish. Loads of really helpful information prior to getting the bike, including some reallybhelpful set up stuff. Bike arrived swiftly, exceptionally well packaged and was simple enough to pop on the front wheel, pedals and handlebars thanks to the info supplied. Was out on the trails in no time.
6 oktober 2025
Review zonder uitnodiging
Antwoord van MTB Monster (Mountain Bike Shop)
Hi Simon,
Thank you for the great review! We're really glad to hear you had such a smooth experience from start to finish. It's fantastic to know the setup info helped get you up and running quickly. Just how it should be!
We hope you're loving the Secta out on the trails.
MTB Monster Team
What a great buying experience!
Writing this review as I felt I needed to convey the positive experience of my purchase from MTB Monster.
This was my first electric bike (after being impressed having a go on my mates 3 year old Bosch cube stereo). I asked him where it was purchased and he said MTB Monster, so I then started the process of looking around for a good finance deal online and to be totally honest, no one came close to them. The process from ordering to collection (bike was in stock and ready as stated within 48hours) was faultless. All the staff involved were great, communicative and helpful from the application process to asking for my weight setting up sag on the suspension.
The lad whom I collected the bike from (apologies I can’t remember your name, was top notch) and happy to go through the Bosch setup with me too. It’s that level of detail that’s taken care off, and if not, just ask, they are that good.
My new bike is brilliant and I’m very happy. The e-bike itch needed to be scratched 😆
I’ve bought a fair few bikes over the years online and without doubt this has been the best purchasing experience I’ve ever used. I have no doubts MTB Monster will be my choice when I’m ready again.
Thank you kindly to everyone there who delivered this for me 👌🏻👍🏻
9 oktober 2025
Review zonder uitnodiging
Antwoord van MTB Monster (Mountain Bike Shop)
Hi Nick,
Thank you so much for taking the time to leave such a detailed and thoughtful review!
We’re thrilled to hear that your first e-bike experience has been such a positive one, and it’s brilliant to know that your friend’s recommendation helped guide you to us. It means a lot that you found our finance options, customer service, and setup support all spot on. We work hard to make the process as smooth and personal as possible, so it’s rewarding to hear feedback like this.
I will pass on your kind words to the team, especially the mechanic who assisted you on collection day.
Hope you enjoy your new Cube, we’d love to welcome you back whenever you’re ready for your next bike.
MTB Monster Team
New bike purchase
The whole staff where very helpful from start to finish. I would recommend anyone to give them a try
3 oktober 2025
Review zonder uitnodiging
Antwoord van MTB Monster (Mountain Bike Shop)
Hi Kieran,
Thank you for your kind review! We're really pleased to hear you had a positive experience with the team from start to finish. It means a lot to us that you'd recommend us.
MTB Monster Team
Quick, easy and efficient
Quick, easy and charming on the phone. Personal which in this day and age is nice!
7 oktober 2025
Review zonder uitnodiging
Antwoord van MTB Monster (Mountain Bike Shop)
Hi Charlie,
Thanks very much for your kind words. We're really pleased to hear you found the process quick and easy, and that the personal touch came across. Tt’s something we take pride in, so it’s lovely to know it’s appreciated.
Hope you are enjoying your new Whyte!
MTB Monster Team
Outstanding service
From first ordering the bike through to collection, the service given was amazing. Any questions were answered straight away and the service when collecting was second to none. They went through everything about the bike. Can’t fault them at all. Steve🤙🤙🤙
9 oktober 2025
Review zonder uitnodiging
Antwoord van MTB Monster (Mountain Bike Shop)
Hi Steve,
Thanks so much for the great review! We're really pleased to hear that you had such a smooth experience from start to finish. It’s great to know our team were able to answer all your questions and make sure you were fully set up and confident with your new bike.
Hope you are enjoying the Bullit!
MTB Monster Team
Excellent service
Helpful staff and good communications despite some messages going to spam on my virgin email account.
Staff sorted out problems and then delivery on time
18 september 2025
Review zonder uitnodiging
Antwoord van MTB Monster (Mountain Bike Shop)
Hi Robert,
Thanks for your comments and the 5 star review!
We're glad to hear the team could assist in resolving the email issue.
Hope you are enjoying your new Reaction :)
MTB Monster Team
Bought 2 electric bikes
Bought 2 electric bikes. Fantastic price and service. Hannah even recommended a free upgraded model and added a few free extras. Couldn’t be happier
6 oktober 2025
Review zonder uitnodiging
Antwoord van MTB Monster (Mountain Bike Shop)
Hi Ian,
Thanks for the 5 star review! We're glad we could assist with finding the right bikes for you.
Hope you are both enjoying your new bikes :)
MTB Monster Team
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