I recently bought my bike from here and I have nothing but good things to say about this company. It was wonderful to be able to speak to individuals in the office who were friendly and informative... Toon meer
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I have purchased a few bikes from MTB Monster this year and I can't say enough how great they have been. Communication is superb, I was kept informed of bikes on order and any promise to reply on a... Toon meer
Bedrijf heeft geantwoord
Ordered an Orbea from MTB Monster. Fast, clear communication and really good support throughout. Delivered on time, well packed, and my local mechanic was impressed with the quality of the build. Very... Toon meer
Bedrijf heeft geantwoord
Excellent team! I had my Orbea in the basket for a while whilst shopping around. I believe it was Hannah who actually rang me and mentioned they had the best price match! Awesome customer service and... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Mountain Bike & E-MTB Specialist Dealer of the worlds best bikes: Santa Cruz, Yeti, Orbea, Trek, Whyte, Nukeproof, Cube, Transition, Evil, Mondraker & Marin.
Contactgegevens
Unit 4a-5 Fairfield Business Park, Longsight Rd, BB2 7JA, Blackburn, Verenigd Koninkrijk
- 01254 959345
- contact.mtbmonster@gmail.com
- www.mtbmonster.com
4,8
Uitstekend
339 reviews
Geen gegevens bekend over review-uitnodigingen
Dit bedrijf heeft hun klanten niet uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 66% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great service!
Easy to contact, helpful staff, great range and stock of products. Delivery service was great too!
27 februari 2026
Review zonder uitnodiging
Antwoord van MTB Monster (Mountain Bike Shop)
Hi Emma,
Thanks for your feedback, we’re really glad you had a smooth experience from start to finish. It’s great to hear the team were helpful and that everything from availability to delivery met expectations. We appreciate you taking the time to share this.
Hope you enjoy your new bike!
MTB Monster Team
Buying a new bike
This was my 3rd online bike from MTBM & each time I've been happy with the service and unlike others they answer the phone & respond to emails and keep you up to date. I would happily use them again.
19 februari 2026
Review zonder uitnodiging
Antwoord van MTB Monster (Mountain Bike Shop)
Hi,
Thanks for coming back to us again, we really appreciate the continued support.
It’s great to hear you’ve been consistently happy with the service and communication.
We’ll be here whenever you’re ready for number four :) Hope you enjoy your new bike!
MTB Monster Team
Really helpful from start to finish
Really helpful from start to finish, kept me informed about the progress of my order and build right up to delivery.
24 februari 2026
Review zonder uitnodiging
Antwoord van MTB Monster (Mountain Bike Shop)
Hi Gavin,
Thank you for your feedback, it’s much appreciated.
We’re glad the updates throughout your order and build made the process clear and straightforward. Keeping customers informed is important to us, so it’s good to hear that came through.
Thanks again for your support and we hope you enjoy the Amflow!
MTB Monster Team
Excellent service from the lady I spoke…
Excellent service from the lady I spoke to on the phone to order the bike
4 februari 2026
Review zonder uitnodiging
Antwoord van MTB Monster (Mountain Bike Shop)
Hi Pat,
Thank you for the great feedback. I’m glad to hear you had a positive experience on the phone with Amie and that everything went smoothly with your bike order. We appreciate you taking the time to share this and I will be sure to pass your feedback on to Amie :)
MTB Monster Team
Absolutely amazing service..
Absolutely amazing service from mtbmonster. From start to finish. Nothing was too much trouble and they are so helpful. I went to collect my bike and once I saw it in the shop I was really unsure about the colour, so they let me swap to the same bike and model but in another colour they had available, without any question. They made the process so quick and easy and always with a smile. Thank you!
7 februari 2026
Review zonder uitnodiging
Antwoord van MTB Monster (Mountain Bike Shop)
Hi Dean,
Thanks for the review, we really appreciate it.
Choosing a bike is a big decision, so if something doesn’t feel right (even down to the colour), it’s important to get it sorted there and then. Glad we could make the swap easy and get you set up with the one you were happy with.
Enjoy the new bike, and we’ll see you out on the trails.
MTB Monster Team
New bike
The staff were very helpful, keeping me informed with the progress of the sale and providing a quick and efficient service.
8 januari 2026
Review zonder uitnodiging
Antwoord van MTB Monster (Mountain Bike Shop)
Hi,
Thank you for taking the time to leave a review. We’re pleased to hear you felt well informed throughout the process.
We hope you enjoy your new bike!
MTB Monster Team
Great allround experience
Great allround experience, from a great price for my bike, to great communication throughout.
Thanks to the whole team.
19 januari 2026
Review zonder uitnodiging
Antwoord van MTB Monster (Mountain Bike Shop)
Hi,
Thanks for your feedback, we’re glad to hear you had a good all-round experience and that the pricing and communication worked well for you. Much appreciated from the whole team.
Enjoy your new bike!
MTB Monster Team
New bike
Just taken delivery of an Orbea Rise ex demo bike. Firstly, price was fantastic and very minor cosmetic damage to wrap. Top class service and delivery with updated communication all the way. Really happy with the bike and will recommend to others
15 januari 2026
Review zonder uitnodiging
Antwoord van MTB Monster (Mountain Bike Shop)
Hi David,
Thanks for taking the time to leave a review. We’re pleased to hear you’re happy with the bike and that the pricing, condition, and delivery process met expectations. Appreciate the recommendation, and enjoy the Rise.
MTB Monster Team
Monster MTB had a great variety of…
Monster MTB had a great variety of bikes on show, and some very helpful staff
10 januari 2026
Review zonder uitnodiging
Antwoord van MTB Monster (Mountain Bike Shop)
Hi Jonathan,
Thank you for your feedback. We’re glad you found a good selection of bikes and that the team was helpful. We appreciate you taking the time to leave a review.
Hope you are enjoying the Stereo!
MTB Monster Team
My experience with MTB Monster Bikes…
My experience with MTB Monster Bikes was very disappointing. I placed an order based on the company’s claim that the bike I wanted was in stock. However, after completing the purchase, I was later emailed and informed that there was no physical stock available to process my order.
This was frustrating and inconvenient, as the main reason I ordered was because the bike was advertised as being available. Stock accuracy is basic customer service, and being told after the fact that the item isn’t actually available shows poor inventory management and communication.
Overall, this experience has left me very disappointed, and it has reduced my confidence in ordering from MTB Monster Bikes in the future.
5 januari 2026
Review zonder uitnodiging
Antwoord van MTB Monster (Mountain Bike Shop)
Hi Matthew,
Thank you for taking the time to leave your review. We’re sorry to hear that this experience did not meet your expectations and appreciate the opportunity to provide some context.
Your order was placed on Saturday the 3rd at 5:35pm, outside of our normal business hours. On Sunday the 4th, we received further correspondence from you requesting to cancel the order, and as a result the order was placed on hold. While that cancellation request was being processed by our team, you called the showroom on Monday the 5th of January to ask for the cancellation to be revoked and the order reinstated.
During this call, you spoke with Hannah who took the time to carefully review the order with you, including confirming sizing and overall suitability, to ensure you were completely happy to proceed. Following this conversation, the cancellation was halted and the order was reinstated into our system that Monday afternoon.
Unfortunately, by the time you confirmed you wished to proceed with the order, the stock position for the original bike had changed. This was communicated to you promptly, along with current availability. We also offered the same model in an alternative colour that was still immediately available, as well as three other suitable options that were all in stock, to ensure you had clear alternatives to consider. We did not receive a response regarding these options, only an instruction to cancel the order, which was processed straight away.
As a business, we take stock accuracy very seriously and do everything in our power to ensure availability information is correct at all times. We carry hundreds of bikes in our physical inventory and also have access to stock from our brand partners. While these circumstances are uncommon, availability changes of this nature can occur with high-demand models, particularly when an order is delayed due to cancellation and reinstatement.
We genuinely regret that the original option was no longer available at the time the order was reinstated and understand how disappointing this was. We are equally disappointed that we were unable to fulfil the order and hope that you have been able to secure the bike elsewhere.
Kind regards,
MTB Monster Team
Best place to buy a bike
This is my 3rd bike from mtb monster now and there are plenty of reasons why I keep coming back.
Always plenty of advise and guidance on what bike is suitable, communication right throughout the process is superb and the handover when picking up the bike is second to none.
I'd highly recommend mtb monster when purchasing a bike as it is always the best experience. Thankyou
22 december 2025
Review zonder uitnodiging
Antwoord van MTB Monster (Mountain Bike Shop)
Hi Mark,
Thanks for coming back to us again, we really appreciate your continued support. It’s great to hear that the advice, communication, and handover have been consistent across all three bikes. Enjoy the new one!
MTB Monster Team
Great shop to deal with
Great shop to deal with. Very responsive!
1 december 2025
Review zonder uitnodiging
Antwoord van MTB Monster (Mountain Bike Shop)
Hi Deborah,
Thanks for the feedback. We appreciate you taking the time to leave a review and are glad you found us responsive. Hope you are enjoying the Wild!
MTB Monster Team
The team at MTB were great
The team at MTB Monster were great, very helpful took the time to show me lots of different bikes and run me through the pros and cons of each.
I was kept informed on progress with my purchase with regular update and my bike turned up earlier than expected.
2 december 2025
Review zonder uitnodiging
Antwoord van MTB Monster (Mountain Bike Shop)
Hi Daniel,
Thanks for taking the time to leave a review. We’re glad the team could help you compare options and keep you informed throughout the process. We hope you enjoy the Amflow, and thanks for choosing MTB Monster!
MTB Monster Team
Antwoord van MTB Monster (Mountain Bike Shop)
Hi Freddie,
Thanks for the great review! We hope you are enjoying your Trek Slash!
MTB Monster Team
Great experience from the call I made…
Great experience from the call I made to enquire/place the order to the swift delivery of the bike. Great communication and service all round. Highly recommended.
28 november 2025
Review zonder uitnodiging
Antwoord van MTB Monster (Mountain Bike Shop)
Hi Simon,
Thanks so much for taking the time to share this. We’re really glad to hear the ordering process and delivery went smoothly for you. Clear communication and reliable service are things we work hard on, so it’s great to know they made a difference. Enjoy the Fuel exe, and thanks again for the recommendation.
MTB Monster Team
Excellent service and build.
Efficient ordering, was kept in the loop[ throughout whilst waiting for our bike, the bike arrived early and was build perfectly.
28 november 2025
Review zonder uitnodiging
Antwoord van MTB Monster (Mountain Bike Shop)
Hi Daniel,
Thank you for taking the time to share your experience. We’re delighted to hear the ordering process was smooth and that you felt kept in the loop. It’s great to know your Son's bike arrived ahead of schedule and built exactly as expected. Enjoy your rides!
MTB Monster Team
Great communication from beginning
Great communication from beginning to end, bought a bike through them on a cycle to work scheme,reserved the bike with a deposit so not to lose out, as soon as I had the voucher they processed it, refunded my holding deposit and the bike was with me within 2 working days. Very happy.
14 november 2025
Review zonder uitnodiging
Antwoord van MTB Monster (Mountain Bike Shop)
Hi Daniel,
Thank you for taking the time to leave such detailed feedback. We’re glad the process, from reserving the bike to completing your Cycle to Work voucher, went smoothly for you. It’s great to hear that everything arrived quickly and that you’re happy with your purchase. If you need anything further, we’re always here to help.
MTB Monster Team
Excellent service
Excellent service from demo, placing order to collection. Would highly recommend.
24 november 2025
Review zonder uitnodiging
Antwoord van MTB Monster (Mountain Bike Shop)
Hi Paul,
Thank you for your review. We’re pleased to hear the process from demo to collection went smoothly for you. We appreciate the recommendation, and if you ever need anything further, we’re here to help. The Amflow looks great!
Hope to see you soon for your 6 week check.
MTB Monster Team
Staff really helpfully
Staff really helpfully, knowledgeable and supportive in making right decision for me.
5 november 2025
Review zonder uitnodiging
Antwoord van MTB Monster (Mountain Bike Shop)
Hi Ian,
Thank you for your feedback. We're glad to hear our team was able to support you and provide the information you needed to make the right choice. If there’s anything else we can help with, just let us know.
We hope to see you soon for your 6 week check!
MTB Monster Team
Excellent customer services and was…
Excellent customer services and was always kept in loop the bike is better than I thought and make a boy happy for Christmas
15 november 2025
Review zonder uitnodiging
Antwoord van MTB Monster (Mountain Bike Shop)
Hi Alan,
Thank you for taking the time to share your feedback. We’re really glad to hear you were kept updated throughout the process and that the bike exceeded your expectations. Knowing it’ll help make Christmas special means a lot to us. If you need anything in the future, we’re here to help.
MTB Monster Team
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