Michael Usher Mortgage Services Reviews 

Sam Duquemin, and the rest of the Michael Usher team, were brilliant - They were very responsive, knowledgable and professional.

I would highly recommend this team for anyone needing any Mortgage Services.

Thanks Sam & team!

My family and I have trusted all our mortgage a financial matters to Michael and Vicki who have supported us and advised us through changes in our lives with great advise and a professional service.

We have been using Michael Usher for many years now and have always found them very efficient and able to offer us good rates. They explain options very well. We recommend them to friends and family

We used Michael usher as a broker as first time buyers for our mortgage. They are a very efficient and friendly service and I would definitely recommend to any friends and family. The response were always timely and helpful and nothing was ever too much trouble. We were able to do all communications over the phone / email which was handy for us.

The member of staff, Vicki, was pleasant and helpful from first engagement. I waa given some great instruction on areas that I didnt understand and felt that the experience wasn't anything like as daunting as I had expected.

My husband & I have been using Michael Usher for the last 4 or 5 years now. Vicki & her team are brilliant at helping us find the best deal to re-mortgage. They take all the hard work out of sourcing the best deal on the market for your individual circumstances. Their communication is speedy & professional. We found them down to earth, honest & they always had time for us.

I couldn’t recommend Michael Usher Mortgage Services more. Vicki Tait was my advisor and she was so prompt about getting back to emails about any questions I had. She explained the process of getting a mortgage for shared ownership perfectly and I couldn’t be more thankful for her help!

Our journey when buying our new build was by no means a simple one but Vicki and the team at Michael Usher were always one step ahead of the game with communication and support all the way throughout the process. They went above and beyond, liasing with all parties necessary to move the chain forward and support us to completion. I’d never use anyone different. Thank you!

I could not recommend Joanne and her team at Michael Usher Mortgages enough. Joanne worked hard to find us the right lender to approve our remortgage.

She kept us up to date every step of the way and always responded promptly to any questions we had. We thought remortgaging would be stressful, but Joanne and her team made the whole process stress-free.

There are lots of mortgage brokers out there, but if you want one that will not stop until they get an approval for you, then you need to contact Joanne at Michael Usher Mortgages.

Fantastic service from Jo and the team. Have used multiple times and would highly recommend!

Vicki and her team were very helpful in getting us our new home.They provided excellent mortgage advice and kept us updated every step of the way till offer for home was concluded.Her team was always ready to answer any questions we had.I highly recommend them.

Vicky was fantastic from beginning to end and managed to secure my mortgage when several other brokers couldn’t!

A pleasure to deal with, 100% ‘on my side’ and superb communication from beginning to end - she did what she said she’d do every single time.

Vicki was fabulous. Talked us through everything and broke it down so we understand it all. Couldn’t recommend them enough. Will be going back when our mortgage is due for renewal

Mark Bateman was amazing. He listened to what I needed and he got me the best mortgage that works for me and my family.
Between Mark and Karen Bird the whole process was stress free.
They were so helpful,kind,patient and professional. They kept me up to date with everything and they made it easy. I cannot thank them all enough. They helped me keep my home for me and my family. I would definitely recommend them.

We had an excellent experience with Mark, who recently organised some additional borrowing for home improvements. From start to finish, the process was handled professionally, clearly, and with great communication. Every step was explained in a way that was easy to understand, and nothing ever felt like too much trouble.

Mark worked quickly, kept us regularly updated, and made the whole process stress-free. Thanks to his hard work, I can now get the improvements done without any hassle. I couldn’t be happier with the service and would highly recommend him to anyone looking for mortgage advice or additional borrowing support.

I've always found Mark to not only be knowledgeable about the current marketplace and what is on offer out there, but also amiable and extremely helpful in offering sound advice that took my specific requirements into consideration. As a result, I've used Mark a number of times over the years and am grateful for his assistance and advice every time.

This year we were faced with the situation where we were potentially being made homeless. Having been a renter for the last 18 years, we got the news that our landlord was selling the property. Unfortunately, he didn’t give us a lot of notice which meant that we were in panic stations for the whole duration of the summer of 2025. I’m 45 years old and I never thought that the option of owning a house would be something which would still be available to me. I was convinced that lenders would not consider me due to my age; plus our family situation is that I have a daughter who is ill and often bed ridden; and a wife that has health challenges of her own who is her registered carer. We spoke to a few mortgage advisor and the news was bleak; there was no way that we could afford to buy a house in the area that we lived in so we had to look further a field but even then our budget was very very limited. We tried other mortgage advisors; but found them unwilling to consider other options and other avenues of income. I eventually spoke to Michael Usher mortgage services on the phone in desperation, almost in tears to be honest and they were very helpful unjudgemental and listened and actually understood our situation and worked with us to give us the best outcome. We were able to secure a mortgage a good 30% higher over other mortgage advisers and we were able to get something in principle which provided us with the option to start looking for properties. Of course working is very expensive so we had to move further a field and we decided to settle for Shrewsbury. It is without doubt that if it wasn’t for Jo; our purchasing options would’ve been very, very limited. We were able to secure the house of our dreams way beyond our expectations. A four bedroom cottage with three bathrooms. The house needs some work, but that’s okay. We are now homeowners again haven’t been out of the housing ladder for nearly 20 years. I have nothing but gratitude for Jo and the whole company they are the most professional the nicest bunch of people you’ll ever meet. Be honest with them tell them your predicament don’t be proud. Don’t be afraid to ask for help. We will continue to use Michael Usher moving forward when it comes to renewing our mortgage. We were able to secure a mainstream mortgage with NatWest at a very competitive rate. Again all thanks to Michael Usher. Cannot praise them enough. It’s very rare to find a company that performs so well and is so good to deal with these days.

Joanne was great with helping us through the entire process. We had some complications with our property out of the control of us or Joanne, but she went the extra mile to help get things resolved with the lenders and get us back on track. Couldn’t thank her and the team enough, and Joanne even went out of her way to contact us with important updates in her own personal time which we really appreciated

My mortgage application was not the easiest at all due to the situation I was in. Jo helped me every step of the way and secured me a mortgage, which I didn't think was a possibility at one point!
She has kept in touch and is now helping me with insurance. Super friendly team and always on hand for advice. Thank you 😊

Many thanks for a great service and quick transaction. Big thanks to Joanne C at Frimley branch.