I have been a Musician's Friend customer for over a decade and probably longer in an order database. My main reason I usually choose MF as my first choice is due to their Reward Point system and... Toon meer
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Lees wat reviewers zeggen
I was helped by Nick McVicker, who did an outstanding job. I saw a guitar earlier today at a local Guitar Center, also offered on MF. Spoke with Nick, explained my issues with shipping, security, le... Toon meer
Bedrijf heeft geantwoord
Well, I got a message for what I thought was a good discount (about $70) off the $279.99 retail price. Before the bass arrived I saw the exact same bass selling for $150 from Musicians Friend/Guitar... Toon meer
Bedrijf heeft geantwoord
Sold me an amp online, confirmed it. I called representative asked about accessories it didn’t come with. I bought a cover and footswitch locally. Two hours after talking to their rep I got an email... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Musician's Friend - the hottest music gear at the lowest prices since 1983. More than 130,000 customer-written product reviews. Read instrument buying guides. Get the best guarantees online for all the fine musical equipment you crave.
Contactgegevens
5795 Lindero Canyon Road, 91362, West Lake Village, Verenigde Staten
- 800-449-9128
- Gearheads@MusiciansFriend.com
- www.musiciansfriend.com
3,9
Goed
953 reviews
Geen recente geschiedenis van het vragen naar reviews
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Heeft 95% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Spam emails twic a day
Spam emails twic a day, Very annoying !
7 augustus 2025
Review zonder uitnodiging
I was told I was receiving a brand new…
I was told I was receiving a brand new bass from the factory. I'm not sure how pick marks are all over the pick guard on both sides of the strings. There is also belt damage. I don't play with a pick. The bass was made to look like it was new but I paid for a new bass and got a used one. I was planning on buying other instruments through you guys but I think i'm going to go with sweetwater next time.
23 februari 2026
Review zonder uitnodiging
Antwoord van Musician's Friend
Hello Ian! Thank you for taking the time to share your feedback. I’m truly sorry for the inconvenience you experienced while purchasing your new bass. We’d like the opportunity to look into this further and have management address your concerns directly. Please email us at YourVoice@GuitarCenter.com with the details of your order, along with your preferred contact method, and we’ll follow up with you. Thank you again for bringing this to our attention.
The rep was great he turned my bad…
The rep was great he turned my bad experience with the previous order into great experience with this order! Im so glad he was able to help me out. Thats great customer service and I really appreciate it.
18 februari 2026
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Update of Used Carvin PB300 combo amp
Update of my Feb 23rd review. As of then Musicians Friend has addressed and compensated me for damage due to shipping. I am very appreciative for they're quick response and will continue to give them my business. Thanks to all.
23 februari 2026
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Fast shipping and great strings
16 februari 2026
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Order has 2, only one in box
24 februari 2026
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Antwoord van Musician's Friend
Hello Darrell! Thank you for taking the time to share your feedback. I’m truly sorry for the inconvenience you experienced with your order. We’d like the opportunity to look into this further and have management address your concerns directly. Please email us at YourVoice@GuitarCenter.com with the details of your order, along with your preferred contact method, and we’ll follow up with you. Thank you again for bringing this to our attention.
My orders on 02/13/26 still not…
My orders on 02/13/26 still not arriving very bad experience
24 februari 2026
Review zonder uitnodiging
Antwoord van Musician's Friend
Hello Carlos! Thank you for taking the time to share your feedback. I’m truly sorry for the inconvenience you experienced with your orders. We’d like the opportunity to look into this further and have management address your concerns directly. Please email us at YourVoice@GuitarCenter.com with the details of your order, along with your preferred contact method, and we’ll follow up with you. Thank you again for bringing this to our attention.
professional and responded to my concerns
Ms. Hope is very professional and responded to my concerns. I thank her very much for her patience and kindness.
Regards,
Richard Boyce
22 februari 2026
Review zonder uitnodiging
I bought a download of full Kontakt
I bought a download of full Kontakt, 1st of all I'm surprised that it takes a couple of hours to get the installation code, never happened to me before. That's ridiculous!!! I buy it, you immediately generate a code number, I plug that into my installer and I'm making music when I should be, right away! But this is now much more than a couple of hours so you're also liars too. Is it because it's after your working hours, in this digital world it's 24/7. I sent you my money right away, I didn't mail you a bag of quarters.
My name is Tim Cappello from the movie The Lost Boys, With Tina Turner for 15 years, Ringo Starr , Peter Gabriel. I just got back from tour, what do you think would happen to me if I was hours late for a concert?
So I'm going to tell all my musician friends NEVER to order digital software from Musician's Friend, you ain't no friend of mine.
I've got all this time writing a crummy review because I can't make music because I can't use my software that only runs on full Kontakt cause you idiots are asleep at the wheel. Go screw Yourselves!!!!! You've turned me into a Sweetwater guy.
21 februari 2026
Review zonder uitnodiging
Antwoord van Musician's Friend
Thank you for taking the time to share your feedback. I’m truly sorry for the inconvenience you experienced with your recent order. We’d like the opportunity to look into this further and have management address your concerns directly. Please email us at GearHeads@MusiciansFriend.com with the details of your order, along with your preferred contact method, and we’ll follow up with you. Thank you again for bringing this to our attention.
Antwoord van Musician's Friend
Thank you for taking the time to share your feedback. I’m truly sorry for the inconvenience you experienced with your recent order. We’d like the opportunity to look into this further and have management address your concerns directly. Please email us at GearHeads@MusiciansFriend.com with the details of your order, along with your preferred contact method, and we’ll follow up with you. Thank you again for bringing this to our attention.
Ups destroyed the packing but musician's friend took care of the issues
Well I ordered a used item and it was boxed terribly and so of course when it shipped got destroyed. Some of the parts were missing for the amplifier but, the musician's Friend associate took care of it and sent me the parts that were no longer there that I need to use the amp so they made it right
20 februari 2026
Review zonder uitnodiging
Tone hunter
I hope a great product, certainly for a great price. Easy transaction.
19 februari 2026
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HELPFUL EMPLOYEE:
HELPFUL EMPLOYEE:
A really nice employee helped me get my order !!
19 februari 2026
Review zonder uitnodiging
Thank You Musician's Frined for you A+ service! - RE Kelsey Tobin
Kelsey Tobin - Gear Advisor for Musician's Friend
has helped me my purchases of the Mackie, EV, and Yamaha equipment for the Church I'm employed at.
Her help and guidance has been been remarkable in this day and age of 'hit and miss' customer support.
Her support, timely communication, follow-up, and pleasant demeanor is a breath of fresh air!
I'm sure she has many customers, but she remembers and makes me feel like I'm a valued customer - ready to help at a moments notice. Order placing is easy and she helped set up Reward points and made sure everything went smoothly.
Thanks to Kelsey, and thanks to Musician's Friend for recognizing, employing and supporting the good people that make it all worthwhile!
19 februari 2026
Review zonder uitnodiging
Great customer service..
What a pleasant experience dealing with Morgan Asburn (Gear Advisor) He explained everything and helped me accomplish my goal. We briefly spoke about our musical journeys before concluding my inquiries. All to my satisfaction...
16 februari 2026
Review zonder uitnodiging
Antwoord van Musician's Friend
Wilbert,
Thank you so much for choosing us! We truly appreciate your support and are grateful for the opportunity to serve you.
Tony H was great!
Tony H was great! Good to get someone who knows their job well.
17 februari 2026
Review zonder uitnodiging
Antwoord van Musician's Friend
Drew,
Thank you so much for choosing us! We truly appreciate your support and are grateful for the opportunity to serve you.
My sales rep
My sales rep, Dawana Bivens is first rate! She is friendly, professional and reliable. It is always a pleasure to work with her to get new gear from Musician's Friend.
17 februari 2026
Review zonder uitnodiging
Antwoord van Musician's Friend
Murnal,
Thank you so much for choosing us! We truly appreciate your support and are grateful for the opportunity to serve you.
I just ordered a 14 inch snare hoop and…
I just ordered a 14 inch snare hoop and when I clicked the checkout, there were two guitars that I never even chose, I am not a guitar player, I only order the snare hoop and now my order has two guitars that I did not order for more than $2000, would like to cancel this order immediately for those guitars, I just ordered a 14 inch snare hoop, I just set my alarm clock at 6 AM to call your live chat number in order to cancel this and fix this problem, once again I am not a guitar player. I did not order those guitars.
17 februari 2026
Review zonder uitnodiging
Antwoord van Musician's Friend
Pablo,
Thank you for taking the time to share your feedback. We’d like the opportunity to look into this further and have management address your concerns directly. Please email us at YourVoice@GuitarCenter.com with the details of your order, along with your preferred contact method, and we’ll follow up with you. Thank you again for bringing this to our attention.
Lizzie was very helpful
Lizzie was very helpful. Answered all of my questions to my satisfaction and placed my order. Easy!
16 februari 2026
Review zonder uitnodiging
Antwoord van Musician's Friend
Kevin,
Thank you so much for choosing us! We truly appreciate your support and are grateful for the opportunity to serve you.
Lizzy was Amazing
Lizzy was helpful , kind ,and very accommodating to my requests!
16 februari 2026
Review zonder uitnodiging
Antwoord van Musician's Friend
Paul,
Thank you so much for choosing us! We truly appreciate your support and are grateful for the opportunity to serve you.
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