Musician's Friend Reviews 

Kelsey is the best and beyond.
I have always been impressed with the way she takes care of me and keeps me comin' back.

The item I ordered was advertised as in stock. It’s not , I was offered return open box from Guitar Center, which I declined, I want new in box.
Even though the item wasn’t in stock, I talked to a gear tech (trying to cancel my order)and got the same model (less limited edition) and I’m very happy with it. Thank you….

I used the online chat - I knew I wanted an upgrade guitar but that is about all I knew. Justin K. the salesman was fantastic. I guess he stayed with me for 45 min discussing my options / priorities etc. when we decided that the Yamha was the best fit for me I was 100% confident in that selection and completed the order.

Needed help with an order and Agent Karl S was a big help and got my issue taken care of immediately with no hassle. Highly recommend Musician's Friend for any musical needs.

The selection was great. The prices were fair. The guitar I bought was a good deal and a rare guitar and to use financing online is awesome. I went to. Musicians, friends website found my item use my charge card and my guitar will be in my hand in five days. Awesome Cleo Dumas.

Very cool batteries. Definitely noticed the difference using these batteries in my pedals. I also used these batteries for my acoustic-electric guitar and sounded great but sounded the same as alkaline batteries.

A bit hard to find what looking for. Also , could use view of back of Pickguard and instructions

arrived damaged. seller offered 10% back and it wasnt applied to my card.

as well as synchrony bank reducing my available balance from 1200 to 250 when i have never missed a payment and maintained a zero balance the entire time ive had the card spending $1000’s already. i will no longer use them or you for any future purchases. your customer service is great but your banking partners are the exact opposite. they said they continuously run my credit to monitor my worthiness??? ive never been late on any of my cards and are all in good standing, i just have low balances from christmas. absolute slap in the face and i will take my business elsewhere. im launching an entire production company at Firewave912.com so you just lost lots of future business.

I was helped by Nick McVicker, who did an outstanding job. I saw a guitar earlier today at a local Guitar Center, also offered on MF. Spoke with Nick, explained my issues with shipping, security, leaving an item on my front porch while I'm at work, etc. Basically, Nick got the deal done with a shipping solution that satisfied by safety and security concerns, and I got the guitar of my dreams! He went above and beyond, and I truly appreciate his help!

I purchased a product several days ago. Today I got an email saying order was canceled. The email included a link to an alternative, but the link does nothing. This is on the tail of about three disappointing (non)transactions with Musician’s Friend/Guitar Center, online and in person.

I bought it new Marshall dsl 100 the one they sent was in a 5150 box wrapped in with no footswitch with obvious signs of use and a generic ACcord 2weeks ago I purchased an AC 30 it came with no AC CABLE and no Footswitch that was in the picture before the and when I did the picture and description immediately disappeared prior to that I bought a used es 335 with a neck so twisted I can only use it for Slide (it took my guitar tech about 30 days to get to it)it’s pretty much junk I WANT MY NEW MARSHALL DSL 100 instead of the crap they sent me

Nic has been my MF agent for all my recent purchases. He’s gone beyond the normal call of duty to assist with information regarding items then helping me navigate Fortiva for making purchases. You have an excellent employee in Nic, please do your best to keep him around!

Everyone I've ever talked to was supper friendly and very helpful

Justin Wright is an awesome representative and very helpful. Will only ask for him when ordering items or with questions . Should give him a huge raise.

I was under the impression that I was getting

Exellent customer service.Have tried to purchase this guitar multiple times,only to get damaged guitars.
Dylan Lewman was great helping locate what i needed.
You folks hit a home run with me.
Thanks!!

Poorly functioning web page prevented me from placing the order on line. Tried twice, finally had to call it on…a very unsatisfactory buying experience. Delayed my purchase by 3 days. Wanted products for the weekend but that was no longer possible. Grrrrrrr…..