Musician's Friend Reviews 

the musicians friend agent was very friendly, courteous and very knowledgeable

Amps!!!!!
Speakers!!!!!
American Made Basses!!!!

Zach the associate was helpful and knowledgeable helping me with the order.

I only shop with Musician's Friends as they provide excellent sales assistance, have great sales and pricing!

Ordered the Mitchell T433CE BST from Musicians Friend online . Upon arrival I opened it and noticed the box was chewed up. I took the guitar out and left it overnight to acclimate to the temperature of my house before tuning it. Got up this morning, tried to tune it but I guess the neck was out of wack. When buying a $500 guitar, I should be able to pull it out of the box and tune it and play it. I’m not a professional and am disabled so me searching for a professional to set it up is not happening.

The customer service is horrid. Musician's Friend sends emails and posts guarantees on their website, that they can't fulfill, don't care whether or not they honor, and gaslight the customer for having expectations. I was treated like trash, got upset, was hung up on twice, then received a call from a supposed supervisor who doubled down on the company's miserable efforts while complaining about his feelings. I spent a lot of money with this company over the years, and today's experience nauseates me.

Kat was amazing! She helped me put together my original order and even save me some dough! I will definitely be ordering again and highly recommended! Awesome customer service!

JR did what a great professional does. He got the job done and satisfied the customer's request.

Unfortunately received less than 1/2 the purchase price on a return due to shipping costs. Wish my daughter had ordered the item through Target.

Great customer service, ***** stars!

Processed a claim for shipping damage. Replacement on the way.

Great experience, I was having Tony H help me order a specific guitar from a store, he found it and sent me links to complete the sale. Either the internet or my computer was acting up, it took us 3 or 4 times to get it to go through. He was patient, super helpful, knowledgeable, and went way out of his way to get me hooked up. I would give him a 15/10 in a world of mostly marginal customer service. Thanks again!

Carol Hill always goes the extra mile, & today was no exception!

Musicians Friend always has what I need! Their customer service is too notch and I always receive my order quickly! Thanks for all that you do!

Ava Bollinger made my experience great!...She made an unexpected issue with a Yamaha mixer as easy as it could ever be to get it replaced. She quickly got things done to get me another mixer overnight as I have a gig in just a couple of days. This is why you guys are the best in customer relations. Thank you for taking care of this so quickly!

Easy order process and checkout
Good price

Ava Bollinger is the bomb! She is so sweet and helpful. Guitar Center, however, needs improvement. I ordered a Line-6 HX and the Guitar Center the product was sourced from claimed it was new... it's NOT new. This is like the 3rd or 4th time they have erroneously/falsely claimed an item to be "new" while empirical evidence proves otherwise. I contacted Line-6 (Yamaha) directly, and their representative informed/confirmed that the specific Line-6 HX I received was in fact NOT NEW. These scenarios cost Musician's Friend time and money and could EASILY be avoided.

GREAT SALES PERSON ! ALLSOME CONVERSATION ! WILL ORDER AGAIN SOON !!!! THANKS.....

Awesome customer service and support!

Order: MFW7062532298

You guys get 5 stars for the price and ease of ordering, and the email confirmation of the order.

But I placed this order on Saturday, and haven’t heard a word outside that email. No tracking, no “it’s on the way!”, not even “we got the order, and we’ll send tracking info”. Nothing.