Musician's Friend Reviews 

Eric Eldridge was personable, knowledgeable and professional. He was very easy to speak with and had great suggestions on various Seymour Duncan pick ups. Looking forward to next purchase!

Simmons (Musicians Friend) went above and beyond for me today so I wanted to share my experience. My son started taking drum lessons this year and to start him off I bought him a used Simmons SD350 kit, he has really dedicated himself to the craft so for Christmas I wanted to get him a new kit. Since Simmons is such a great brand and I myself bought a TD-70 kit from Musicians Friend earlier this year I decided to have him keep his pads and just upgrade his module to the TD-50. I bought a used one online and it arrived quickly but to my dismay the pads were not working properly with the kit. I called Simmons Customer Care and the gentleman on the other line said that I would need a new breakout/snake cable for the TD-50 to work properly. I asked if they would be able to sell me a replacement cable and he put me on hold well he checked the inventory. The hold time was fairly long due to the holiday week but when he came back not only did he let me know he had one in stock but also that he found my Musicians Friend account and since they own Simmons he wanted to send me the replacement cable for free, even covering shipping. He also apologized for the hold time. This was A++ Customer Service and going above and beyond for the customer. I thank Musician's Friend so much for being such a wonderful company and taking care of your customer's. This made my New Year!!!

Back on 12/1/25 ordered 5 items. One of those items (Lock-It Straps 2" Locking Guitar Strap Green
Item: M02152000006000) was in stock ("5 remaining!") but ended up being backordered. Not a problem as I figured I must have dilly-dallied with completing my cart, and other people beat me to the punch. By the time I entered my payment info, MF had sold out of it. No big whoop, I got an email letting me know that I wouldn't be charged for that item until it shipped. My other four items were received in a couple of days to my North Carolina home.

Now the problem...

On 12/31/25 (30 days later) I got an email from MF telling me the strap still hasn't shipped and there was no date provided on when it would ship. They said that they would email me in the future (no date given) on when it would ship.

The take-home message: Beware of any items at Musician's Friend that say "backordered" (or even "5 items remaining!") as it could be one LONG wait without any meaningful updates on when (if?) your order will ship. For my own part, I am not too chuffed about a backorder for a guitar strap. They DID reach out to me, although it contained no hard date estimation, they at least acknowledged my missing item was still known about. I wrote this so that others who might be planning a gift for others, or needed a part or accessory that was mission critical would know what they are getting into.

UPDATE January 8, 2026...

I replied to Musician's Friend and received information about the estimated shipping window for my locking guitar strap. While that date is unfortunately in the future, they did take the time to reach me, and provide me more info. Courteous and professional correspondence.

I have updated my rating from 2 stars to 4 stars. (Still missing one star due to MF not having the anticipated shipping date on the item's page so I could make an informed decision when I ordered it.)

UPDATE Jan, 24 2026 = Item received! Added a fifth star. Although Musician's Friend did not put an anticipated shipping date on any email or webpage, the item did arrive in under two months. They do care, but it takes you contacting them to get best results.

Thanks to Nic for helping me through the process and giving me a good deal!

I had ordered two Gretsch guitar cases that ended up on backorder until April. Your Rep Hope Wilberger contacted me by email offering to help me with the situation. She was able to find another case that would be available (hopefully) Jan 5th. Over the phone she was able to cancel the two previous orders and place a new order. She was courteous, professional and very pleasant to work with. A real asset to your company.

Reasonable price and, frankly, the only major vendor who had the product in stock. (I didn't check Amazon.) The Chat user-interface was pretty good and I got the results that I wanted in a professional and efficient manner. (Way to go Justin K.)

it was easy, no hassle.

Very disappointed. Used Grade 1 doesn’t mean scratched or missing parts. The GK-3 pick up was obviously used, tape applied and still stuck to underside of the pickup. Several parts for the pick up were also missing. Not even sure I can use it with out these parts. Hopefully the GR-55 is in better shape otherwise I’ll be using the 45 day Garentee and returning the whole unit. This absolutely should have been at the very least discounted at least moving the pickup portion to half price or less.

Salesman was friendly, knowledgeable, and helped me a lot.
Shipping was fast!
Great to buy from Musician’s Friend!

Love the American help; my customer service rep was knowledgeable and very polite; he answered my questions and will keep me shopping at Musiciansfriend/Guitar Center! Thank you!

Hope corrected an order problem and made arrangements for the corrected order to be sent as originally promoted. Very impressed because of the high volume of sales during this holiday period.

There were items I couldn’t remove from order so in order to get stupid deal for today (battery powered amp) I submitted order.
Please cancel both Guitar stands as I don’t need them but could not cancel them. Website not user friendly.

Mark was great, very knowledgeable and helpful. I enjoyed speaking with him.

Alysa was the awesomeness we’re gonna be working together on a building of more packages in the future. I’m so excited she rocks we like vibe so thank you so much. Kelly Hegg.

The used Fender Super Champ X2 amp that I purchased was accurately described, reasonably priced, shipped quickly and was packaged extremely well for safe delivery.

I totally screwed up trying to buy a guitar online (NOT the website’s fault) and was helped by Daylin Sperry who solved it all on the phone while I was driving (safely! 😀).

I asked for a printable gift certificate that I can actually give as a gift, which I don't see on my email order?

Musicians Friend us my PREFERRED outlet fir my music equipment needs. I found Rebecca H., their #StellarGearTech a few purchases ago when I bought my Charvel Jim Root Pro-Mod San Dimas. She helped me identify what I was looking for & hunt down the guitar within their GuitarCenter network. It was seamless. She sold me for Life. I came back a few weeks later for a smaller Vox Modeling amp, same deal. Now this purchase - back to Rebecca. I could have went elsewhere, NOT A CHANCE. Musicians Friend & Rebecca H., MY Gear / Sales Engineer for Life!

I was going to buy a used spark edge but i found a code to get 20% off that doesnt apply to used items and i called number to cancel the order and it was very convenient i dint even have to change the order and the service workers are extremely nice.