Mycle Reviews 

Bike was enormous - It should be clearer that this is a large bike. There were delays in delivering, but they were sending me emails assuming I'd already received the bike. Very difficult to return - they either didn't respond to emails promptly or didn't answer the phone, then sent me to their sister company return information, then eventually refunded me over 1 month after I returned the item and after a lot of chasing.

edit: they have responded saying they replied within 1 working day, however said nothing about the quality of the replies. A response with no substance cannot count.

Unfortunately the bike i ordered was too heavy for me which I discovered when the bike arrived and it took two people to carry to my front door, this was my fault and not Mycle, as the company correctly advertise the weigh of the bike on the specs.
I had arranged to pay the bike in six installments and the first installment was paid prior to the arrival of the bike. I immediately contacted Mycle and dealt with Laurence who was extremely helpful and arranged for the bike to picked up and returned to Mycle.
There was a bit of a hiccup when a second payment was taken from my account even though I no longer had the bike, after contacting Laurence he sorted this issue out straight away and my two payments minus £70 for the return delivery of the bike which I was happy with, was paid back into my account.
I have only good things to say about Mycles customer service especially Laurence, and I would thoroughly recommend them as a reputable company to deal with.

This company produce E bike that have brakes that don't work... the customer service is painful. I have two of their bikes and I can't use either of them safely. Great investment of over £2k...

24 days of waiting for a scooter wheel and still waiting, this has left me and my son who has autism absolutely stuffed, this is our way of travelling and even getting my shopping as i don’t drive, could never afford a cargo bike so this was our opinion but NO DELIVERY YET AND PHONES NEVER ANSWERED EVEN IF KEPT ON HOLD THIS IS NOT GOOD at first they seemed helpful but i paid what i needed and they have totally let us down apparently blaming a new system but come on guys ITS A SCOOTER WHHEL NOT A BIKE…..

THANK YOU CLAIRE FOR REPLYING SO QUICKLY AND I RECEIVED AN EMAIL TODAY SO THANK YOU FOR YOU HELP AND YOUR SCOOTERS WERE SUCH A GOOD BUY

Firstly, communication was excellent right down to the actual delivery that arrived precisely when they said it would. Packing was superb and assembly could not have been easier. I was very keen to try out my new bike as I am now living on a Narrowboat, and it behaved impeccably both on the roads and best of all along the Towpath which can be rutted and bumpy. I am 76 with not much cycling experience and it handled perfectly. My confidence has found new heights. Thankyou Mycle you've "made and old man very happy" :-)

Excellent communication, great delivery, and a excellent product, love my Charge, thank you Mycle

Very pleased with bike. Prompt delivery and great communication. Bike arrived without the digital display option that was ordered. One quick email resolved issue immediately and new display arrived within a few days. Now just need the rain to stop.

The Quality very good
I like it

I have been looking for an electric mountain bike and had a limited budget. Mycle products are well priced and the range is really good. The ordering process is simple - with delivery time as promised. The company are easy to contact and get back to you promptly when contacted. The bike is extremely well made and really good spec. I am very impressed and feel confident to recommend Mycle to anyone.

Makes my cycling a more pleasurable experience. Helps me keep up a standard of fitness while giving my bad knees a helping hand. I love the colour and was so easy to unpack and get to the riding stage. Still early days and getting used to the bike. But at this minute it's amazing.

So pleased with my electric Mycle bike. It arrived promptly and was easy to put together. As soon as the battery was fully charged I was off up the road with a big smile on my face. I had been thinking about getting an electric bike for a while and so glad I did. I am nearly 70 and had been struggling for a while on my old Dutch bike but now I am whizzing around and cycling has become fun again.

Mycle Climber very nice ride and battery life is good.Had a few hiccups to start with the company solved solution very swiftly...would recommend anyone to buy this bike of choice great value and enjoying it. Its taken this long to write review as I wanted to give a honest review. The guys are very helpful.

The E-Bike arrive in good condition and after simple assembly worked with no problems. I purchased the bike because I have trouble with my hips and knees and needed to exercise them without putting to much strain on them. After two weeks use I am very pleased with the bike.

The bike is great, it’s well made and easy to fold down and store. The battery keeps its charge well. I’m doing short trips around town. The assist is good, it’s helps get me up steep inclines in Exeter. It’s a shame they don’t deliver on a Saturday because that delayed me receiving my bike.

test the cycles before sending them to customers

The bike is everything I hope it would be and it's abeautiful to look at thank you I'm looking forward to many years of fun on it.

So helpful and patient. Made my purchase so simple and great customer service once I’d purchased my bike. Really good company to deal with.

Good to be able to have a test ride of the compact plus at Ruxley Manor GC before purchasing.
Option to have my order delivered to Ruxley caused some issues as there was some confusion over delivery dates coinciding with the shop being open, though communication was good throughout.
The mycle is well built and has good features included, it feels stable when riding but I did need to tweak set up after a few rides. The folding mechanism is very stiff and it needs a few goes to master the technique. I bought this to ride to work on and I would recommend the product.

This is a magnificent electric bike. It was even better than my best hopes. Strong, well built and easy to use