Well after the first issue with the battery not holding its charge and draining very quickly, even though it was still under warranty they would not replace my bike. And now the back spokes are random... Toon meer
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Bought a e scooter within 3 months packed up wouldn’t charge found out needed new battery they don’t help and said my warranty wasn’t covered. When I had a year warranty would never recommend please s... Toon meer
I bought a Mycle Cargo after much deliberation & research. Primarily for carrying me, my daughter & any gear/shopping we might need. I can say with complete confidence, this has been a terrific purc... Toon meer
Bedrijf heeft geantwoord
Product is good. Not impressed with quality control as my bike arrived with 2 faults. Left hand handle bar grip had a stripped screw ( replacement was provided promptly) and handlebars weren't square... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Mycle ebikes
Contactgegevens
Verenigd Koninkrijk
- www.mycle.co.uk
2,5
Slecht
326 reviews
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Great wee bike!
Bought as part of my work cyclescheme. Very pleased with overall experience of purchasing the bike, from initial ordering to communication in between about delivery etc. The bike itself is fantastic! Really easy to assemble. Instructions were limited so ended up going onto YouTube to assist me but straighforward enough. Power is great. Have been able to cycle quite a distance for the first time in years thanks to the electrical assistance and has a variety of speeds to suit your needs. So easy to use and to power up. Like how the battery can be removed very easily also. My only complaint would be that the seat isn't particularly comfortable and could do with being a little wider. Otherwise, I'm very happy with this bike and makes cycling that bit more fun!
8 september 2022
Antwoord van Mycle
Hi Kirsty,
Thank you for taking the time to share such lovely feedback with us.
We always love to hear from our wonderful Mycle customers like yourself who have had a positive experience.
Thank you for letting us know about the seat as well, we'll definitely look into this to see what how we can improve on this in the future!
If you wanted to, you are more than welcome to change your seat at any time, you may even be able to try out a few at your local bike shop! :)
We hope that you continue enjoying riding your Mycle, and please do get in touch if there is anything we can assist with in the future :)
Warmest regards,
The Mycle Team
Good purchasing experience
Good purchasing experience. A few tiny problems that didn’t get bigger because they were resolved with minimal fuss.
Really helpful customer support that went that extra mile in order to answer a couple of questions.
Would recommend dealing with this company.
8 september 2022
Antwoord van Mycle
Hi Gavin,
Thanks for taking the time to share your feedback with us, we really appreciate it!
We're so glad we were able to help you with the tiny problems you were having and it's a pleasure to hear that our customer support team went the extra mile for you!
We hope that you continue enjoying riding your Mycle, and please do get in touch if there is anything we can assist with in the future :)
Warmest regards,
The Mycle team
Mycle Compact
I've been using this little gem for 2 weeks now. It is superb and great value for money. The only downsides are that the instructions are slightly out of date for the model ... It mentions a rear light which I knew wasn't with the bike. Also, the chin guard is cheap plastic and cracked easil.
The battery life is good and the motor perfect for the hills in my area. The bike is easy to assemble and fun to ride!
Finally, it comes with really personal and friendly customer service!
6 september 2022
Antwoord van Mycle
HI Olsen,
Thank you for taking the time to share such lovely feedback with us.
Sorry to hear you received an outdated user manual with your new Mycle, we now send out digital copies so we're unsure why this happened.
In regard to the guard, please do get in touch via email and we'll see what we can do :)
It’s a pleasure to hear that you have received great customer service from our amazing team and that they were able to assist you.
We hope that you continue enjoying riding your Mycle, and please do get in touch if there is anything we can assist with in the future :)
Warmest regards,
The Mycle team
Nice bike easy to put together .
Nice bike, fast delivery easy to order and easy to put together .
22 september 2022
Antwoord van Mycle
Hi Pamela,
Thank you for taking the time to share such lovely feedback with us.
We always love to hear from our wonderful Mycle customers like yourself who have had a positive experience.
We hope that you continue enjoying riding your Mycle, and please do get in touch if there is anything we can assist with in the future :)
Warmest regards,
The Mycle team
Great bike for a great price
Great bike for a great price. Arrived much quicker than the expected date and overall really happy with the bike
26 augustus 2022
Antwoord van Mycle
Hi Matthew,
Thank you for taking the time to share such lovely feedback with us.
We always love to hear from our wonderful Mycle customers like yourself who have had a positive experience.
We hope that you continue enjoying riding your Mycle, and please do get in touch if there is anything we can assist with in the future :)
Warmest regards,
The Mycle team
Prompt delivery
Prompt delivery. Good product. Would have been challenging if I had no previous bike maintenance experience as there were no instructions
8 september 2022
Antwoord van Mycle
Hello!
Thank you for taking the time to share such lovely feedback with us.
We always love to hear from our wonderful Mycle customers like yourself who have had a positive experience.
We're so sorry to hear that you didn't receive a manual. All of our user manuals and instructions are now on our website which you can find here https://www.mycle.co.uk/pages/owners-manuals
We hope that you continue enjoying riding your Mycle, and please do get in touch if there is anything we can assist with in the future :)
Warmest regards,
The Mycle team
Great design but damaged in transit
My husband had bought (and positively reviewed) a Mycle Compact Plus and so, after trying his to check it was comfortable for my height, I ordered one too - at the increased retail price. Unfortunately, the first one arrived covered in scratches - judging by the state of the box, it had been thrown around by DPD in transit. The replacement bike arrived a week later – this time, hanging out of its box, with a large area of paintwork missing – so I refused the DPD delivery. The third bike arrived in perfect condition (delivered by Tuffnells this time) and we took it on a weekend camping trip only to find the battery was faulty - it had been fully charged, but was completely flat when used the following day. It's such a shame because the Compact Plus is lovely to ride, the design is great, and the customer service team have been very helpful. But it shouldn't take four attempts to receive a fully working product.
3 augustus 2022
Review zonder uitnodiging
I emailed about a bent mudguard and I…
I emailed about a bent mudguard and I got a reply the same day! The lady I spoke to was so nice and helpful, she shipped me out a new one the next day! Couldn’t be happier :)
3 september 2022
Antwoord van Mycle
Hi Rebecca,
Thank you for taking the time to share such lovely feedback with us.
We always love to hear from our wonderful Mycle customers like yourself who have had a positive experience.
It’s a pleasure to hear that you have received great customer service from our amazing team and that they were able to assist you.
We hope that you continue enjoying riding your Mycle, and please do get in touch if there is anything we can assist with in the future :)
Warmest regards,
The Mycle team
Fantastic customer service
Mycle provide fantastic customer service. I own a Mycle Compact, which has served me very well. I have needed to call on Mycle for support a couple of times and they have always solved my problem very quickly. They are also polite and friendly. Today they sent a courier to take my bike to their service centre to fix a minor fault.
2 september 2022
Antwoord van Mycle
Hi Robert,
Thank you for taking the time to leave this honest feedback and it is hugely disappointing to hear your Mycle experience wasn't perfect.
It’s a pleasure to hear that you have received great customer service from our amazing team and that they were able to assist you with your issues.
We hope that you enjoy riding your Mycle, and please do get in touch if there is anything we can assist with in the future :)
Warmest regards,
The Mycle team
Compact Plus
I purchased a Mycle Compact Plus. What a brilliant bike. The step through is just right, shape is brilliant. I cannot praise the staff enough. Very knowledgeable and excellent after service.
2 september 2022
Antwoord van Mycle
Hi Julie,
Thank you for taking the time to share such lovely feedback with us.
We always love to hear from our wonderful Mycle customers like yourself who have had a positive experience.
It’s a pleasure to hear that you have received great customer service from our amazing team and that they were able to assist you.
We hope that you continue enjoying riding your Mycle, and please do get in touch if there is anything we can assist with in the future :)
Warmest regards,
The Mycle team
We bought our compact plus bikes from…
We bought our compact plus bikes from your Kent outlet and are very pleased with all aspects of the purchase. The bike’s are great so overall Great. We have an outstanding issue with the Display, we would like to upgrade the LED display to LCD and although we have been told it’s possible can’t find out how or when? But still great bike’s. Paul & Kathleen.
2 september 2022
Antwoord van Mycle
Hello,
Thank you for taking the time to share such lovely feedback with us.
We always love to hear from our wonderful Mycle customers like yourself who have had a positive experience.
If you would like to upgrade your Mycle, please get in contact with us
https://www.mycle.co.uk/pages/contact-us
We hope that you continue enjoying riding your Mycle, and please do get in touch if there is anything we can assist with in the future :)
Warmest regards,
The Mycle team
Antwoord van Mycle
Hi Zachary,
Thank you for taking the time to share such lovely feedback with us.
We always love to hear from our wonderful Mycle customers like yourself who have had a positive experience.
We hope that you continue enjoying riding your Mycle, and please do get in touch if there is anything we can assist with in the future :)
Warmest regards,
The Mycle team
Quick delivery of an excellent bike
Quick delivery of an excellent bike. Good quality and makes hills a breeze.My first electric bike and a great 74th birthday present!
30 augustus 2022
Antwoord van Mycle
Hi Robert,
Thank you for taking the time to share such lovely feedback with us.
We always love to hear from our wonderful Mycle customers like yourself who have had a positive experience.
We hope that you continue enjoying riding your Mycle, and please do get in touch if there is anything we can assist with in the future :)
Warmest regards,
The Mycle team
Antwoord van Mycle
Hi Sean,
Thank you for taking the time to share such lovely feedback with us.
We always love to hear from our wonderful Mycle customers like yourself who have had a positive experience.
We hope that you continue enjoying riding your Mycle, and please do get in touch if there is anything we can assist with in the future :)
Warmest regards,
The Mycle team
Defect product but inaccessible to service
I ordered the classic, but after 4 days, I got a phone call that it was out of stock, so they offered me the compact plus with a good deal, but I still paid extra than my budget. So I waited another 5 working days and got it today finally. But it has a significant defect!! The pedals couldn't even run!! So I called the service center several times and sent an email, but I haven't received any response yet. Their office hour is till 5 pm. What a poor service even before I try it, unlike their advertisement of easy service as UK company.
24 augustus 2022
Compact folding bikes
What can I say. We both have a compact folding bikes, we are very happy with them. Both in our 70s some arthritic joints, these bikes tackle hills easily and are comfortable to ride. Being a cyclist I found them easy to assemble the bits that needed doing. Easy to fold and put in our hatchback. Would recommend.
24 augustus 2022
Antwoord van Mycle
Hello,
Thank you for taking the time to share such lovely feedback with us.
We always love to hear from our wonderful Mycle customers like yourself who have had a positive experience.
We hope that you continue enjoying riding your Mycle, and please do get in touch if there is anything we can assist with in the future :)
Warmest regards,
The Mycle team
Compact Folding Electric Bike
The bike was very sturdily built and took no time at all to assemble out of the box. It has now flattened all the hills around where I live. Although the range is only 30km, that is sufficient for the countryside riding I do. The weight is good for an electric bike, but think putting it in a car boot rather than lugging it around on public transport.
20 augustus 2022
Antwoord van Mycle
Hi Andy,
Thank you for taking the time to share such lovely feedback with us.
We always love to hear from our wonderful Mycle customers like yourself who have had a positive experience.
We hope that you continue enjoying riding your Mycle, and please do get in touch if there is anything we can assist with in the future :)
Warmest regards,
The Mycle team
Very honest and helpful
20 augustus 2022
Antwoord van Mycle
Hi Neela,
Thank you for taking the time to share such lovely feedback with us.
We always love to hear from our wonderful Mycle customers like yourself who have had a positive experience.
We hope that you continue enjoying riding your Mycle, and please do get in touch if there is anything we can assist with in the future :)
Warmest regards,
The Mycle team
Great after sales care
I've had my folding Mylce bike for 9 months now and love it. Had a small issue with it and called the company for advice. They couldn't have been more helpful and had the issue sorted in no time. Thanks!
19 augustus 2022
Antwoord van Mycle
Hi Jenny,
Thank you for taking the time to share such lovely feedback with us.
We always love to hear from our wonderful Mycle customers like yourself who have had a positive experience.
We hope that you continue enjoying riding your Mycle, and please do get in touch if there is anything we can assist with in the future :)
Warmest regards,
The Mycle team
Very disappointed I placed order and…
Very disappointed I placed order and after 6 days was told was out of stock won’t be back in stock till after January.
19 augustus 2022
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