We arrived in Gibraltar to find that despite having written confirmations for both our airport transfers and hotel room, neither were aware of us. When we approached the company regarding this, the... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Overall my wife and I had an excellent weekend break in Gib. Did the cable car return trip to the top of the rock, Dolphin Adventures from Ocean Village and plenty of window shopping. Only downsides w... Toon meer
Bedrijf heeft geantwoord
British Airways cancelled the return flight due to wind. Easy Jet landed and departed on time 10 minutes before our schedule. We were 5 hours late in London including coach to Malaga. Not the first ti... Toon meer
Bedrijf heeft geantwoord
Excellent Company to deal with. First time visiting Gibraltar and glad we chose MyGibraltar as it was so easy and stress free. Hotel, flight and transfers were organised and at a very reasonable cos... Toon meer
Bedrijfsgegevens
- Touroperator
- ook in
- Aannemer
Geschreven door het bedrijf
UK’s number 1 specialist for Gibraltar Short breaks, city breaks, holidays, hotels, weddings and more. ATOL protected.
Contactgegevens
Lily House, 11-12 The Shrubberies, George Lane, London, E18 1BD, London, Verenigd Koninkrijk
- 0208 518 4181
- cc@mygibraltar.co.uk
- www.mygibraltar.co.uk
3,8
Goed
763 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Customer service has been excellent so…
Customer service has been excellent so far in terms of planning our holiday in Gibraltar.
22 juli 2019
Review zonder uitnodiging
Antwoord van MyGibraltar
Dear Theresa,
Many thanks for your kind comments and for rating My Gibraltar with five-stars as 'Excellent', that's really appreciated by us all.
Thank you for choosing My Gibraltar and we look forward being of service to you again in the future.
Best wishes,
Dave Eck
I have been to Gib with MyGibraltar…
I have been to Gib with MyGibraltar twice now, and I am delighted with them. I get a great deal on the flight and hotel each time, feel confident in their business dealings and have no problems contacting them. They send frequent information after your booking containing various documents, information and reassurances. I will continue to be a customer.
21 juli 2019
Review zonder uitnodiging
Antwoord van MyGibraltar
Dear Philip,
Many thanks for your kind comments about the booking process and for rating My Gibraltar with five-stars as 'Excellent', that's really appreciated by the entire team.
Thank you for your repeat custom and we look forward being of service to you again in the future.
Best wishes,
Dave Eck
Always book with my Gibraltar
Always book with my Gibraltar, great service every time
18 juli 2019
Review zonder uitnodiging
Antwoord van MyGibraltar
Dear Michael,
Many thanks for your kind comments and for rating My Gibraltar as 'Excellent' with five-stars, that's really appreciated.
Thank you so much also for your repeat custom and we look forward being of service to you again in the future.
Best wishes,
Dave Eck
Overall a good experience
Some problems with the website. Wouldn't let me complete the booking online but they phoned immediately so I could complete the booking over the phone. That was the only problem. Overall a good experience with the booking.
17 juli 2019
Review zonder uitnodiging
Antwoord van MyGibraltar
Dear KM Byrne,
Many thanks for your comments and for rating My Gibraltar with four-stars as 'Great', that's really appreciated by the entire team. We were sorry to hear there were some initial issues booking online though glad to hear these were resolved quickly over the phone.
Thank you for booking with us and we look forward being of service to you again in the future.
Best wishes,
Dave Eck
Complete hassle free booking of my…
Complete hassle free booking of my holiday. Everything was taken care of throughout the booking process.
17 juli 2019
Review zonder uitnodiging
Antwoord van MyGibraltar
Dear David,
Many thanks for your kind comments about the booking process and for rating My Gibraltar with five-stars as 'Excellent', that's really appreciated by the entire team.
Thank you for booking with us and we look forward being of service to you again in the future.
Best wishes,
Dave Eck
Excellent service Kabir was so helpful…
Excellent service Kabir was so helpful and understanding thank you so very much
16 juli 2019
Review zonder uitnodiging
Antwoord van MyGibraltar
Dear My Gibraltar customer,
Many thanks for booking with us and for your wonderful comments and rating My Gibraltar as 'Excellent', this is very much appreciated by Kabir and entire team.
We look forward being of service to you again soon.
Best wishes,
Dave Eck
Because..........
Because..........
Lime stone, monkeys, history position etc etc.
A journey outwards inwards.
16 juli 2019
Review zonder uitnodiging
Antwoord van MyGibraltar
Dear My Gibraltar customer,
Many thanks for choosing to travel with us and rating My Gibraltar as 'Great', very much appreciated.
We look forward being of service to you again in the future.
Best wishes,
Dave Eck
Very easy to communicate with…
Very easy to communicate with mygibraltar.com
Helpful and friendly. Would use the company again. Thankyou.
16 juli 2019
Review zonder uitnodiging
Antwoord van MyGibraltar
Dear Joanne,
Many thanks for your very kind comments and for rating My Gibraltar as 'Excellent', that's so appreciated by us all.
Thank you for booking with us and we look forward being of service to you again in the future.
Best wishes,
Dave Eck
Always manage to obtain a good deal…
Always manage to obtain a good deal with My Gibraltar so much so we are returning in October. Staff always helpful.
16 juli 2019
Review zonder uitnodiging
Antwoord van MyGibraltar
Dear Paul,
Many thanks for your kind comments and for rating My Gibraltar as 'Excellent', that's really appreciated by us all.
Thank you also for your repeat custom and support and we look forward being to welcoming you back to Gibraltar in October
Best wishes,
Dave Eck
Very efficient & helpful
14 juli 2019
Review zonder uitnodiging
Antwoord van MyGibraltar
Dear Michele,
Many thanks for your kind comments and for rating My Gibraltar as 'Excellent', that's really appreciated.
Thank you for booking with us and we look forward being of service to you again in the future.
Best wishes,
Dave Eck
Brilliant fast efficient and amazing…
Brilliant fast efficient and amazing guest service.
13 juli 2019
Review zonder uitnodiging
Antwoord van MyGibraltar
Dear Paul,
Many thanks for your kind comments and for rating My Gibraltar as 'Excellent', very much appreciated.
We look forward being of service to you again in the future.
Best wishes,
Dave Eck
My wife and I have used My Gibraltar to…
My wife and I have used My Gibraltar to make our bookings for our
many, many visits to Gibraltar. We have also recommended them to
lots of people and never been let down. The speed and courtesy of this Company is outstanding and we feel qualified to comment on this because we ran our business for 46 years and this was the way
we operated.
Michael H Barton JP.
13 juli 2019
Review zonder uitnodiging
Antwoord van MyGibraltar
Dear Michael,
Firstly, thanks so much for your repeat custom over the years and for all the personal recommendations - that is brilliant and genuinely appreciated.
Thank you also for the very kind words and rating My Gibraltar as 'Excellent'. We will share your comments with the team here.
We look forward being of service to you once again soon.
Best wishes,
Dave Eck
I have used My Gibraltar for 20 years
I have used My Gibraltar for 20 years. They are excellent -responsive and courtious. However, on a few occassions their Web booking process has slipped up- I have printed off my tickets, hotel voucher, transfer voucher, but the ATOL certificate, and the Passport Information declaration have only appeared on my printer after phoning into the office who have then resolved this.
Nevertheless I will continue to use them. They are the best for Gibralter on the market.
13 juli 2019
Review zonder uitnodiging
Antwoord van MyGibraltar
Dear Aubrey,
Firstly, thanks so much for your repeat custom over the last 20 years. That's brilliant!
Many thanks for your comments and for rating My Gibraltar as 'Great', very much appreciated. Will pass your printing comments onto our IT department to try and resolve any future issues.
We look forward being of service to you again soon.
Best wishes,
Dave Eck
just had a great time
13 juli 2019
Review zonder uitnodiging
Antwoord van MyGibraltar
Dear James,
So pleased to hear you had a great break to Gibraltar. Many thanks for rating My Gibraltar as 'Excellent', really appreciated.
We look forward being of service to you again soon.
Best wishes,
Dave Eck
Quick efficient and professional
Quick efficient and professional. Booking was easy all done during one phone call.
13 juli 2019
Review zonder uitnodiging
Antwoord van MyGibraltar
Dear Karen,
Many thanks for your comments and for rating My Gibraltar as 'Excellent', very much appreciated.
We look forward being of service to you again soon.
Best wishes,
Dave Eck
my Gibraltar first class
Staff at my Gibraltar are very helpful and patient.
Arranged our last holiday and everything was perfect.
12 juli 2019
Review zonder uitnodiging
Antwoord van MyGibraltar
Dear Annette,
Many thanks for your kind comments and for rating My Gibraltar as 'Excellent', very much appreciated. We will share your feedback with the team here.
We look forward being of service to you again soon.
Best wishes,
Dave Eck
Gibraltar is a great place to visit for…
Gibraltar is a great place to visit for a short break. We had a great time whilst there.The O'Callaghan Elliot hotel was very good and the staff very friendly and helpful. The location was perfect for getting to all the attractions. The only problem we had was on the transfer back to the airport for our return journey. We had to chase up the taxi company having not been told of the time of pick up. We were late due to the transfer mini bus being late and delayed at other hotels on way to airport,and on arrival at check in we were told we had no seats allocated by Easyjet. We had to check in as normal as we hadn't checked in online before hand and was told plane was overbooked. We did get seats allocated after everybody had checked in but was a little stressed by it all. It didn't spoil the holiday however and we would use MyGibraltar again.
12 juli 2019
Review zonder uitnodiging
Antwoord van MyGibraltar
Dear David,
Thanks for your "Excellent" rating and feedback, totally appreciated by us all My Gibraltar.
We are delighted to hear that you had a great break in Gibraltar and you enjoyed the hotel. Sorry to hear about the return transfer delay. The return pick-up timings are normally advised by the transfer company upon arrival who dropped off. We will just refresh that procedure with the transfer company for the future to ensure it's communicated. We recommend that all travellers check-in online with the airline when their respective online check-in opens just to avoid the kind of worry that it can cause at the airport, as in your case. We are glad (and relieved for you) to hear that it all worked out though.
Thank you again and we hope to be of service to you on a future trip.
Best wishes,
David
Excellent service
Excellent service.
All the documents were emailed straight to us. Will definitely use them again.
12 juli 2019
Review zonder uitnodiging
Antwoord van MyGibraltar
Dear Ernest,
Many thanks for your comments and for rating My Gibraltar as 'Excellent', very much appreciated.
We look forward being of service to you again soon.
Best wishes,
Dave Eck
Staff were very helpful when booking…
Staff were very helpful when booking our holiday
12 juli 2019
Review zonder uitnodiging
Antwoord van MyGibraltar
Dear Sandra,
Many thanks for your comments and for rating My Gibraltar as 'Excellent', greatly appreciated.
We look forward being of service to you again soon.
Kindest regards,
Dave Eck
Used numerous times to book trips to…
Used numerous times to book trips to Gibraltar. Online service excellent and if I need to call the staff are always friendly and efficient.
12 juli 2019
Review zonder uitnodiging
Antwoord van MyGibraltar
Dear Kerry,
Thank you so much for your ongoing support and custom.
Many thanks for rating My Gibraltar as 'Excellent' and for sharing your comments about our service. We really do appreciate the feedback and will also share with the team.
We look forward being of service to you once again soon.
Kind regards,
Dave Eck
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.