MyPrivateProxy Reviews 

Their tech support was super quick to answer our questions when we were designing our solution. I'd totally recommend it!

Easy to use, very good price. Keep it up

MPP works perfectly for our profiles and their support is great. Always getting help within 4-5 hours

It's easy to use, no complicated stuff, and won't cause any extra problems.

Switching to MPP turned out to be a great move for us. Their team made the transition super smooth and helped us get everything set up. Plus, they're really good at keeping us updated about any issues. I really can't say enough good things about their service and the proactive support they offer.

Used a lot of providers in the past. The fact that I have now been with these for 3 years speaks volumes

I must say, I had a few question marks in my mind before I started using this service, but, these doubts disappeared once I got underway.
The price-performance ratio of their proxies is simply outstanding. They're the most reliable proxy provider I've ever used.

Proxies are good for ads and customer support is friendly. Isla helped me a lot! Thanks!

I've been using these proxies for over a month now, and I gotta say I'm pretty happy with them. Setup is easy, IPs are static (which I need), and the connection's been solid with no outages

Working with these proxies is a breeze! On top of that the customer support is super friendly and supportive.

simple, easy and quick to get what i needed right away.

Great customer service 👏 👌

great stable proxies for a reasonable price

So far everything is working well, but I've only been with these guys for a week so I can't say much now

Doesn't work

I love the quality of the proxies
I miss having something where I can write like a "note" of what is each Proxy for
That would make everything so much easier when having to check what proxies is for what
I have to copy the IP's and check every single one to know what is what

Poor service and customer service is a joke. look at the review before this, a customer wrote a complaint here and they childishly threaten to sue for defamation LOL

Their service doesn’t work out of the box for various commonly used websites - for example Twitter pages just won’t load. You have to email them for each individual option (eg, “please enable my account for _______ website.)

I had to do this for Twitter.

That is inconvenient but not a huge issue the first time.

The problem is that if you later on ask for a solution to a different failed-loading scenario, they’ll tell you that all issues need to be reported within 24 hours, “or it will not be considered a problem”.

Multiple proxies on my account weren’t working for ANY site that uses Cloudflare captcha verification. As common at captchas are, you can imagine this precludes access to a ton of important websites.

I emailed the team and was told by Matthew P from customer service that since I didn’t identify the issue within 24 hours of using the proxies that it wasn’t seen as a problem. Completely incompetent and unprofessional.

They expect all potential bugs to be identified within a day. Incomprehensible.

I responded saying that is unreasonable, and that if they don’t fix it I’ll file a chargeback, and they issued a refund at that point.

Obviously will never use this service again. Pathetic excuse for a customer service team and faulty product.

MY PRIVATE PROXIES (MPP)
[Ticket ID: 965575]

Auto billing cycle.
I cancelled the auto renewal and carefully selected to cancel at the end of the billing cycle.
MPP cancelled my proxies claiming I'd made a mistake and cancelled the proxies immediately; I hadn't.
Proxies were off for 4 days.
I explained I was frustrated and they did reinstate the proxies.
They then contacted me to mention my proxies would be offline for an additional two days due to maintenance updates (no mention of extending the proxies to cover their down time)
So, in a paid for month of proxy hire, they felt its OK to have proxies down for a week. This is purely to force your hand to buy more proxies which I have, just not off them.
I've used MPP for many years (since 2014) but won't accept treatment like this.
Disabling my purchased proxies was immature and taking a full four days to reinstate them was poor.
To notify me my proxies would then be off for maintenance was petulant.
Their lack of customer care has lost them a once loyal customer and brand advocate but they don’t seem bothered.
It’s like they have taken on a new employee who simply doesn’t care and goes out of their way to irritate once loyal customers.
Won’t be using again; EVER.

MY PRIVATE PROXIES - 4 days the proxies were down, fact. You were n no hurry to remedy the outage. Your planned ‘maintenance’ conveniently announced when I told you I would not be using your company again. Your outage planned conveniently covered my proxies. This is not misrepresentation GROW UP. This is what happened. As discussed, delete my account details as this is far from acceptable’ customer service and I won’t be using your company again.

I invite your management team (if you have one) to look at the sums of money I have paid your company since 2014. While we may not be the highest paying customer of yours we do deserve customer care, especially after such a long time dealing with you on a trusted basis.

I feel like you took offence I cancelled the auto billing cycle which was the start of this farcical treatment.

At no time have you offered to provide a gesture of goodwill to cover the significant downtime or somewhat lethargic customer service. You’ve lost a long standing and loyal customer by your own lack of service.

Ive taken relevant advice and trust that our parting ways is the end of the matter but we have appropriate processes in place should it not be.

I stumbled upon MPP while searching for a reliable proxy service and I must say, I'm thoroughly impressed! The service is nothing short of amazing. The best part of my experience was having Matthew as my guide throughout the process. His level of professionalism is second to none.